Role Description: Counter Staff – Travel Agency (On-site | Moradabad) ABI Tours & Travels is hiring a dynamic and experienced Counter Staff for its Moradabad office. This full-time, on-site role is ideal for candidates with a strong background in travel sales, visa processing, and a solid understanding of embassy regulations. Key Responsibilities: Sales & Client Handling Promote and sell tailor-made domestic and international travel packages Understand client needs and offer customized travel solutions Manage walk-in clients, phone inquiries, and convert leads into confirmed bookings Upsell additional services such as insurance, transfers, and forex Visa & Embassy Coordination Guide clients through the entire visa process, including documentation, appointments, and embassy protocols Stay up-to-date with country-specific embassy regulations and travel requirements Coordinate with embassies, consulates, and visa service centers for timely and accurate processing Ensure all client documents meet required standards before submission Communication & Support Draft professional emails for quotations, confirmations, and visa follow-ups Respond promptly to client queries and provide post-booking support Manage travel bookings including flights, hotels, tours, and transfers Maintain accurate client records and booking details Qualifications: 1–2 years of experience in a travel agency, with a focus on sales and visa processing Strong knowledge of embassy rules , documentation, and visa application procedures Excellent verbal and written communication skills Strong customer service orientation and ability to multitask Attention to detail and well-organized in managing client records Must be based in or willing to relocate to Moradabad for a full-time on-site role 📩 To apply, please email your resume to info@abitravels.co.in
Role Description: Counter Staff – Travel Agency (On-site | Moradabad) ABI Tours & Travels is hiring a dynamic and experienced Counter Staff for its Moradabad office. This full-time, on-site role is ideal for candidates with a strong background in travel sales, visa processing, and a solid understanding of embassy regulations. Key Responsibilities: Sales & Client Handling Promote and sell tailor-made domestic and international travel packages Understand client needs and offer customized travel solutions Manage walk-in clients, phone inquiries, and convert leads into confirmed bookings Upsell additional services such as insurance, transfers, and forex Visa & Embassy Coordination Guide clients through the entire visa process, including documentation, appointments, and embassy protocols Stay up-to-date with country-specific embassy regulations and travel requirements Coordinate with embassies, consulates, and visa service centers for timely and accurate processing Ensure all client documents meet required standards before submission Communication & Support Draft professional emails for quotations, confirmations, and visa follow-ups Respond promptly to client queries and provide post-booking support Manage travel bookings including flights, hotels, tours, and transfers Maintain accurate client records and booking details Qualifications: 1–2 years of experience in a travel agency, with a focus on sales and visa processing Strong knowledge of embassy rules , documentation, and visa application procedures Excellent verbal and written communication skills Strong customer service orientation and ability to multitask Attention to detail and well-organized in managing client records Must be based in or willing to relocate to Moradabad for a full-time on-site role 📩 To apply, please email your resume to info@abitravels.co.in