2ND LINE SECURITY ENGINEER

A 2nd Line Security Engineer provides advanced operational support for enterprise network security services, handling complex incidents, service requests, and security changes. The role involves troubleshooting and managing technologies such as Fortinet, Palo Alto, Cisco ISE, VPN, and secure network connectivity. The engineer performs root-cause analysis, supports major incidents, and works closely with customers and internal resolver teams. They also ensure adherence to SLAs, security standards, change controls, and operational processes.

To deliver aspects of a Security procedure, and/or process for BT that support the security strategy and policy and considers risks and appropriate legal and regulatory constraints
Incident Management decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales Providing security advice and consultancy to Lines of Business within BT and external customers, Supports security compliance relationships with national Government or industry bodies. Produce and support polices, functions and configuration builds to allow implementation of customer projects. Complete and own integration testing on new products and services, producing all relevant supporting documentation Attend meetings on behalf of the team leader and line manager. Ensure full awareness of the need to always safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation. Maintain consistent and seamless 24/7/365 cover as a member of the shift team.

Knowledge and understanding of at least three of the following Key technologies/products supported in order to perform in-depth troubleshooting and complete complex configuration changes:
Checkpoint Cisco ASA & Firepower Cisco Network (IOS) Cisco ISE Palo Alto SSE Palo Alto SDWAN Fortinet SSE Fortinet SDWAN Zscaler ZIA/ZPA/ZDX Netscaler/F5 SASE Solutions Cisco Umbrella MS Azure Terraform General knowledge and understanding of TCP/IP & OSI seven-layer model and how data networks are structured and operate.

Palo Alto/Zscaler
Communication ITIL V4