Zoof Software Solutions

We are searching for a skilled Help desk technician to deliver prompt and effective technical support on computer systems. Your responsibilities will include addressing inquiries on fundamental technical matters and providing guidance to resolve them. A proficient Help desk technician should possess solid technical expertise and be capable of communicating clearly to comprehend the issue and articulate its resolution. Moreover, they should be customer-focused and exhibit patience when interacting with challenging clients. The primary objective is to generate value for customers that contributes to upholding the company's reputation and operations. Requirements: - Demonstrated experience as a help desk technician or in a similar customer support capacity - Proficient in technology with practical knowledge of office automation tools, databases, and remote control - Comprehensive understanding of computer systems, mobile devices, and other technological products - Ability to identify and address basic technical problems - Fluency in English - Outstanding communication abilities - Customer-centric mindset and composed demeanor - Bachelor's degree in IT, Computer Science, or a related field This position falls under the Customer Support category and is a Full-Time role located in Mumbai.,