Zendesk, Inc.

Role Overview: As the Manager, IT Quality Assurance at our company, you will play a crucial role in ensuring the quality and reliability of IT solutions. You will focus on establishing a quality center of excellence that promotes best practices, automated test coverage, and continuous improvement in testing methodologies. Your strategic thinking, strong analytical skills, and commitment to quality will be essential in driving excellence in IT solutions. Key Responsibilities: - Develop and implement a Quality Center of Excellence emphasizing best practices in quality assurance and automated testing - Oversee comprehensive testing strategies in collaboration with business systems analysts, developers, and product managers - Guide the design and maintenance of advanced automated test scripts and frameworks - Drive continuous improvement in quality assurance processes and production control - Lead performance testing initiatives to ensure scalability and reliability of applications - Develop and manage a robust documentation process for quality assurance activities - Partner with the ITSM team to collaborate on production control and change management processes Qualifications Required: - Education: Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree is a plus - Experience: 8+ years in IT quality assurance with a focus on automated testing and production control - Technical Skills: Proficiency in programming languages such as Java, Python, or JavaScript; experience with automation testing tools and CI/CD pipelines - Analytical Skills: Strong problem-solving skills with a focus on troubleshooting complex issues - Attention to Detail: Commitment to delivering high-quality IT solutions while maintaining production control standards - Communication Skills: Excellent verbal and written communication skills to articulate technical concepts - Leadership and Mentorship: Ability to lead initiatives and foster a collaborative environment focused on quality assurance excellence - Adaptability: Willingness to learn and adapt to new technologies and processes as the organization evolves Additional Details: Zendesk software aims to bring calm to the chaotic world of customer service by powering billions of conversations with renowned brands. The company believes in offering a fulfilling and inclusive experience through a hybrid way of working, allowing for in-person collaboration while providing flexibility for remote work. Zendesk also accommodates applicants with disabilities and disabled veterans, making reasonable accommodations as per applicable laws. Please note that candidates for this role must be physically located and planning to work from Karnataka or Maharashtra. The specific in-office schedule will be determined by the hiring manager. Role Overview: As the Manager, IT Quality Assurance at our company, you will play a crucial role in ensuring the quality and reliability of IT solutions. You will focus on establishing a quality center of excellence that promotes best practices, automated test coverage, and continuous improvement in testing methodologies. Your strategic thinking, strong analytical skills, and commitment to quality will be essential in driving excellence in IT solutions. Key Responsibilities: - Develop and implement a Quality Center of Excellence emphasizing best practices in quality assurance and automated testing - Oversee comprehensive testing strategies in collaboration with business systems analysts, developers, and product managers - Guide the design and maintenance of advanced automated test scripts and frameworks - Drive continuous improvement in quality assurance processes and production control - Lead performance testing initiatives to ensure scalability and reliability of applications - Develop and manage a robust documentation process for quality assurance activities - Partner with the ITSM team to collaborate on production control and change management processes Qualifications Required: - Education: Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree is a plus - Experience: 8+ years in IT quality assurance with a focus on automated testing and production control - Technical Skills: Proficiency in programming languages such as Java, Python, or JavaScript; experience with automation testing tools and CI/CD pipelines - Analytical Skills: Strong problem-solving skills with a focus on troubleshooting complex issues - Attention to Detail: Commitment to delivering high-quality IT solutions while maintaining production control standards - Communication Skills: Excellent verbal and written communication skills to articulate technical concepts - Leadership and Mentorship: Ability to lead initiatives and foster a collaborative environment focused on quality assurance excellence - Adaptability: Willingness to learn and adapt to new technologies and processes as the organization evolves Additional Details: Zendesk software