About Zenarate Zenarate uses cutting-edge speech processing, AI, and machine learning to provide world-class training simulations for customer service organizations. We are a small but exciting and profitable SaaS company, with 100% year-over-year growth. Our training software is used in over a dozen countries and 13 languages by a stable customer base of over 50 leading brands, including Nintendo, Google Play, Genpact, American Express, Bank Of America, and United Airlines. We have won multiple awards from premier organizations, including the American Business Awards (Stevies). About The Position We are looking for someone who can provide product support. You will be responsible for supporting and resolving client queries and concerns. You will be responsible for understanding the business goals for our products, and then execute those goals. Responsibilities: Work with client Product Owners and other stakeholders to develop and validate user stories and priorities Excellent analytical, troubleshooting, and problem-solving skills Flexible and proactive/self-motivated working style with strong personal ownership. Understanding of the Software Development Life Cycle (SDLC) and experience working in agile/iterative SDLC environments. Ability to groom stories, breakdown in enablers / smaller stories Should have the ability to understand software products and their functionality. Should have good communication skills over the phone. Be familiar with remote access tools like Team viewer and Ammyy. Should have good written communication skills for writing emails and Support Ticket notes. Be relentless in follow-up with different stakeholders to ensure support tickets are handled in a timely manner without escalations Responsible for documenting customer feedback on applications and providing recommendations to improve applications. Requirements General Requirements: 0-2 years of experience in product support, technical support, or similar customer-facing roles Graduate from any computer science stream Excellent written and verbal communication skills Strong analytical and problem-solving abilities Ability to prioritize and manage multiple tasks in a fast-paced environment Customer-focused mindset and willingness to learn Technical Skills: Microsoft Word: Proficiency in creating, formatting, and editing documents Ability to draft product guides, FAQs, and reports Microsoft Excel: Strong skills in data entry, filtering, sorting, and using formulas Experience preparing trackers, logs, and performance summaries JIRA: Hands-on experience logging, tracking, and managing tickets/issues Familiarity with creating dashboards and generating reports HTML: Basic understanding of HTML for editing and troubleshooting website/product content Ability to review and make minor updates to front-end code Benefits Zenarate is a company of people committed to: Providing the Customer with the finest software backed by consistently top-quality service. Deliver our software and services efficiently, thus ensuring fair prices to the Customer and a sound investment for the shareholder. Treating the Customer as we expect to be treated -putting the Customer first every day -and meaning it. Being leaders in innovation, quality, efficiency, and customer satisfaction. Being known for doing the little things and the big things well. Insisting on an inclusive environment where every single person is given the encouragement, support, and opportunity to be successful. Expecting and accepting ourselves is nothing short of the best. Remember that each of us makes an unassailable difference. Zenarate is a company of people who expect to: Be treated fairly. Work hard in an environment absolutely committed to excellence and Customer satisfaction. Work with people who respect each other as important individuals Have meaningful work to do and the education, equipment, and support to do it. Know what is required of them and be kept candidly informed of their performance and progress. Be judged individually by the quality and consistency of their effort, enthusiasm, honesty, and results. Be encouraged to offer suggestions and ideas with the understanding that each will be promptly considered and responded to; be able to reasonably speak their minds. Receive ample information about the company's plans, activities, and results. If these values resonate with you then we look forward to meeting you. Benefits Competitive salary package that will continue to grow as you gain experience. A full suite of benefits including health insurance, team parties, outdoor tours, and much more. A casual workplace that appreciates and respects each employee's ideas. The agility of a growing and profitable start-up environment building marketing solutions for the largest Fortune 50 customers. Flexible work arrangements. A full suite of benefits, including health A casual workplace that appreciates and respects each employee's ideas The agility of a growing and profitable start-up environment Flexible work arrangements
You will be joining Zenarate as a Software Engineer with a focus on application support, improvement, and customization. Your main responsibility will be developing functionality and features in a specialty system, emphasizing performance, reliability, and maintainability. This role will require you to work in a fast-paced environment within a growing business, collaborating within a team of Enterprise & customizations and supporting all phases of the business. A comprehensive understanding of application development components and infrastructure is essential for this role. To be successful in this position, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 2-4 years of hands-on experience in Python. You will be developing microservices using Python and should be an expert in Python, with at least 2+ years of knowledge in at least one Python web framework such as Flask, FastAPI, or Django. Additionally, you should have in-depth knowledge of RESTful & GraphQL API design and implementation, familiarity with ORM libraries like SQLAlchemy, and expertise in user authentication and authorization between multiple systems, servers, and environments. Proficiency in SQL databases, Source Configuration Management tools like Git or Gitlab, and the development of high-performance and fault-tolerant systems is required. Knowledge of distributed systems programming and excellent troubleshooting skills are also essential. It would be beneficial if you have expertise with NoSQL databases, familiarity with AWS Cloud Services like Lambda, Athena, and Glue, in-depth knowledge of Linux environments and Web Servers (Nginx, Apache, etc.), and experience in message-driven architectures. Good project management skills are a plus. Preferred qualifications include proven experience in leading individual projects or subprojects, familiarity with iterative and agile development methodologies, experience collaborating within a global delivery team, and the ability to engage effectively with business users across all levels. Zenarate offers a competitive salary package that grows with your experience, comprehensive benefits including health insurance, team events, and more, an inclusive work environment that values employee ideas, exceptional mentorship from accomplished engineers, and flexible work options to support your work-life balance. If you resonate with Zenarate's core values of providing top-quality service to customers, delivering efficient software and services, and fostering an inclusive environment where every individual is given the opportunity to succeed, we look forward to meeting you.,
As a Sr. Python-Engineer at Zenarate AI Coach, your role involves providing application support, improvement, and customization for our specialty system. You will be responsible for developing functionality and features with a strong emphasis on performance, reliability, and maintainability. Working in a fast-paced environment within a growing business, you will collaborate with a team of Enterprise & customizations, supporting all phases of the business. A detailed understanding of application development components and infrastructure is crucial for this role. Your primary responsibilities will include developing microservices using Python, demonstrating expertise in Python with knowledge of frameworks such as Flask, FastAPI, or Django. You should possess in-depth knowledge of RESTful & GraphQL API design and implementation, as well as familiarity with Object Relational Mapper libraries, especially SQLAlchemy. Experience in user authentication and authorization between multiple systems, servers, and environments is required. Basic Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field with 4-6 years of hands-on Python experience - Develop microservices using Python - Expertise in Python with at least 4+ years of experience in a Python web framework - In-depth knowledge of RESTful & GraphQL API design and implementation - Familiarity with ORM libraries, preferably SQLAlchemy - Expertise with SQL Databases and Source Configuration Management - Knowledge in high-performance and fault-tolerant systems development - Understanding of distributed systems programming - Excellent troubleshooting skills Good To Have: - Expertise with NoSQL databases - Familiarity with AWS Cloud Services like Lambda, Athena, Glue - In-depth knowledge of Linux environments, Web Servers, and message-driven architectures - Good project management skills Preferred Qualifications: - Proven experience in leading individual projects or subprojects - Familiarity with iterative and agile development methodologies - Experience collaborating within a global delivery team - Ability to engage effectively with business users across all levels Joining Zenarate AI Coach offers a range of benefits, including a competitive salary package that grows with your expertise, comprehensive benefits like health insurance and team events, an inclusive work environment that values employee ideas, mentorship from accomplished engineers, and flexible work options to support your work-life balance. If you resonate with our values of providing top-quality service, innovation, inclusivity, and customer satisfaction, we look forward to meeting you.,
Zenarate uses cutting-edge speech processing, AI, and machine learning to empower contact center agents to deliver the best experience possible. Some facts about the business: We are an exciting and profitable SaaS company, with 100% year-over-year growth. Profitable growth means that we have control over our destiny and you will be part of an organization that is focused on customers and employees first. Our platform is used in over a dozen countries and 13 languages by leading brands, including Nintendo, Google Play, Genpact, American Express, Bank Of America, and United Airlines. We have won multiple awards from premier organizations, including the American Business Awards (Stevies). Our management team has a very successful track record of building multiple successful companies. You will be part of building a disruptive, $1B+ business following the demand curve of AI in the contact centers. About The Position The Software Engineering Lead will be part of a team working on development of a custom-made workflow engine which will be integrated with Zenarate's core product to provide automation at a certain degree. Since this is a new product in the nascent stages of the SDLC, the engineer is expected to write clean, optimized and efficient code, unit test cases, maintain Javadoc, document APIs, perform peer reviews and create relevant documentation of the architecture and features being built. This position also requires the engineer to be proactive in collaborating with the front-end developers and other team members to design and develop scalable and robust solutions. Skills & Responsibilities: Analyze, design and develop extremely reliable, scalable and high-performing web applications. Collaborate with product management from time to time to understand and evaluate business requirements and translate them into new features within the timeline. Should be a proactive self-starter who can propose and implement solutions and underlying techniques for problem statements in the effort of obtaining results. Work with other developers and team to ensure that new features are delivered and that issues are fully tested with minimal defects. Contribute towards the development and application of advanced concepts, technologies and hold an area of expertise within the team. Address architecture and design issues of products or technologies and provide strategic reasoning of introducing new technologies in his/her area of expertise. Requirements Basic Requirements Education equivalent to a Bachelor's degree/Master's in Computer Science or related field from a top tier college. 6+ years extensive experience in Python. Experience building microservices and RESTful web services. Experience working with RDBMS preferably MySQL and NoSQL databases like MongoDB, Neo4j etc. Working experience with OAuth2, OpenID Connect/SAML, JWT and Spring Security. Software Engineering - design, test and implement software systems that optimize all phases of data operations process and new solution designs. Perform requirements analysis, understanding the business requirement and design and develop optimized and customized solutions for customer Demonstrated leadership ability to effectively work with cross functional teams. Involved in research and development activities to understand and identify the product requirements aligned to Zenarate's vision and business needs Ability to function in a fast-paced environment. Basic knowledge of DevOps and CI/CD methods. Analyze completed prototype, pilot and scaled projects to identify gaps to address further requirements or specification issues and communicate to relevant stakeholders Good to Have: Hands-on experience with Cloud platforms and services preferably AWS. Exposure to UI and front-end technologies like HTML, CSS, JavaScript and frameworks and libraries such as Angular/React.js. An understanding of CI/CD pipeline and build automation tools like Jenkins. Experience in Linux and shell scripting. Working knowledge of messaging queues like RabbitMQ, ActiveMQ etc. Working knowledge of Apache Kafka and pub-sub systems. Experience with enterprise authentication and authorization solutions like Okta. Experience with SSO. Knowledge of deployment using Docker will be an added advantage Benefits If these values resonate with you then we look forward to meeting you. Here's what we have to offer you as a team member at Zenarate: Competitive salary package that will continue to grow as you gain experience. A full suite of benefits including health insurance, team parties, outdoor tours, and much more. A casual workplace that appreciates and respects each employee's ideas. The agility of a growing and profitable start-up environment building marketing solutions for the largest Fortune 50 customers. Mentorship by some fabulous engineers with a track record of delivering major pieces of software for both large companies and successful startups. Flexible work arrangements. For more information about the company visit our website www.zenarate.com