Job description Qualifications and Experience: Any Bachelor's degree, Information Technology, or a related field (or equivalent work experience). 2-3 years of experience in an IT support role. Proven experience in troubleshooting hardware, software, and basic networking issues. Hands-on experience with operating systems (Windows), MS 365 Apps for Enterprise, and other common business applications. Familiarity with Active Directory, Entra ID or other user management system Basic understanding of network protocols (TCP/IP, DNS, DHCP). Excellent problem-solving and analytical skills. Strong communication (both verbal and written) and interpersonal skills. Excellent customer service orientation and a proactive approach to problem resolution. Ability to work independently and as part of a team. Strong organizational and time management skills. Preferred Skills (Optional): IT certifications (e.g., Microsoft Certified Desktop Support Technician). Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Management). Knowledge of remote desktop tools. Experience with mobile device management (MDM). Basic scripting skills (e.g., PowerShell, Bash). Familiarity with ITIL framework. Responsibilities: Technical Support: Provide first and second-level technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues. Diagnose and resolve technical problems efficiently and effectively. Escalate complex issues to senior IT staff or external vendors when necessary. Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system. Follow up with users to ensure their issues are resolved to their satisfaction. Hardware and Software Management: Install, configure, and maintain computer hardware (desktops, laptops, peripherals), operating systems (Windows), and standard software applications. Troubleshoot hardware failures and coordinate repairs or replacements. Manage software installations, updates, and licensing. Assist with the setup and maintenance of printers, scanners, and other office equipment. User Account/Mailbox Management: Create, modify, and disable user accounts in Active Directory or other relevant systems. Manage user access and permissions to network resources and applications. Create/Modify Mailboxes, Distribution lists Access/Permission management Network Support: Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN). Assist with the configuration and maintenance of network devices (routers, switches, firewalls) under the guidance of senior network engineers. IT Documentation: Create and maintain clear and concise IT documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures. IT Asset Management: Assist with the inventory and tracking of IT assets (hardware, software licenses). Security Awareness: Adhere to company security policies and procedures. Educate users on basic security best practices. Report any suspected security incidents. Project Assistance: Assist senior IT staff with IT-related projects, such as system upgrades, migrations, and deployments.
Job Title: Human Resource Executive Experience: 2-4 Years Location: DLF Cyber City, Gurgaon Work Mode: Hybrid Role Overview: We are seeking a dynamic and proactive Human Resource Executive to join our HR team at Zacco India. The ideal candidate will have 24 years of experience in recruitment, employee engagement, and HR operations. This role is integral in supporting talent acquisition, fostering a positive employee experience, and ensuring smooth HR processes across the organization. Key Responsibilities: Recruitment: 1. Manage end-to-end recruitment cycle (sourcing, screening, scheduling, interviewing, and onboarding) 2. Collaborate with hiring managers to understand staffing needs and role requirements 3. Maintain candidate pipelines and recruitment dashboards 4. Ensure a seamless and positive candidate experience Employee Engagement: 1. Plan and execute monthly engagement activities and wellness initiatives 2. Support in conducting surveys and analyzing employee feedback 3. Drive internal communication and culture-building efforts 4. Assist in planning R&R programs and engagement calendars HR Operations: 1. Support HR documentation, employee records management, and database updates 2. Coordinate employee onboarding and offboarding processes Qualifications: 1. Bachelors/Masters degree in Human Resources, Business Administration, or related field 2. 24 years of relevant HR experience (with strong exposure to recruitment and engagement) 3. Proficient in MS Office; experience with HRMS platforms (e.g., HROne) is a plus 4. Excellent communication, interpersonal, and coordination skills 5. High attention to detail and the ability to manage multiple priorities
Marketing: Interim Graphic Designer (X office) One of our valued team members will be going on parental leave in November 2025 and we are so excited for them. That means though that we are now looking for a creative and driven individual to join us on a fixed-term 10-month contract starting late October 2025. This role will be based in our X office in India. Joining Zacco means becoming part of an international organization that offers a wealth of opportunities to grow and collaborate across regions, cultures, and countries. We work with a wide range of clientsfrom large multinational corporations to small and mid-sized enterprises and local startups. Zacco is a dynamic and inspiring environment where you will have the chance to grow and learn from some of the most talented professionals in the industry. We take pride not only in what we achieve together but also in the expertise of our people. At Zacco, we protect and manage all aspects of our clients intellectual assetssometimes even the ones they didnt know they had. We take a proactive approach and often work in tailor-made teams to meet our clients unique needs. Our culture is ambitious, collaborative, and designed to motivate. About the Role Over the past few years, Zacco has developed a new visual identity, and we are now seeking a skilled Graphic Designer to take ownership of itmaintaining, evolving, and bringing it to life across a wide range of materials. Rather than strict templates, our guidelines are a framework for a creative mind to interpret and build upon. Your work will cover all aspects of graphic production, primarily digital but also including print. As a Graphic Designer, youll be part of a tight-knit marketing team where youll be both a dependable team player and an independent contributor, involved from the earliest idea stages to final delivery. We believe you are imaginative, curious, engaged, and well-organized. You are efficient and thrive in managing multiple projects simultaneously, including layout, artwork production, and image editing. Key Responsibilities: Lead creative processes from concept to execution Create designs, illustrations, banners, templates and logos Create, develop and adapt graphic content for web, social media, sales materials, and print Plan and produce smaller video projects Keep the company presentation relevant Assist with internal presentation documentation branding We’re looking for someone who has: Solid experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop, XD, Premiere Pro, and After Effects), as well as MS Office (Excel, Word, Powerpoint) At least 2 years of relevant work experience in a similar role A degree in a relevant field Excellent communication skills in both written and spoken and English, as this is our corporate language Experience with email marketing tools such as Apsis In this role, you will report directly to Zacco’s Chief Marketing Officer. You will collaborate closely on a daily basis with Arun Kumar Mohan, our Digital Marketing Specialist. Apply Today! We review applications on a rolling basis, so don’t wait to send yours in. More about Zacco Zacco is a modern, consultancy-driven company – we are evolving from a classic IP bureau into a modern and all-embracing IP consultancy supporting our clients throughout the challenges and opportunities posed by the new digital agenda. Through broadening of our scope of our services during the recent years, we are now able to apply a 360 perspective on Intellectual Property; the core of Zacco remains on Intellectual Property but is now uniquely supported by high-end expertise within cyber security, software, digital brand and tech law. You may associate Zacco with Scandinavia, and with good reason – with offices throughout Denmark, Norway and Sweden we have been awarded Scandinavian Firm of the Year by Managing Intellectual Property every year since 2016. However, with offices also in Germany, UK, and India we are a large international supplier and among the top 10 for PCT work in Europe. As a professional consultancy, we are who our people are! We are now about 500 employees throughout Scandinavia, Germany, the UK and India including experts within all aspects of Intellectual Property. A new world needs a new approach to IP – at Zacco we call it our 360 perspective on IP.