Ready to become a Wriker? As a Functional Consultant at Wrike, you'll be a valuable part of our Professional Services organization. You'll work closely with our dynamic Professional Services Consultants and play a pivotal role in helping clients smoothly transition from competitive platforms (like ClickUp, Smartsheet, Monday.com, and Asana) and adopt Wrike confidently. You'll be part of a talented technology team, tackling an array of technical challenges. Usually, this will involve addressing the needs of our largest and most complex clients. This is more than just a job; it's an opportunity to aid our clients and be part of their success story at Wrike. How you'll make an impact Must be ready to work during US working hours 16:00 - 02:00 IST Deliver engaging presentations to various organizational levels, with the ability to simplify complex ideas or delve into technical details as necessary. Quickly grasp customers' complex processes and needs, aiding them in defining clear goals for successful Wrike implementation. Apply change management principles effectively. Excel in verbal, presentation, and written communication skills. Effectively communicate across all levels of an organization, particularly with executive stakeholders. Manage challenging audiences and complex client relationships with finesse and poise. Demonstrate a strong sense of accountability and ownership of work. Exhibit superior personal organization and time management skills. Project management experience, with the ability to work with various methodologies and deliver on plans regardless of complexity. You will achieve your best if you have 5+ years of professional experience in customer-facing roles, particularly with organizations adopting new software solutions and technologies. 2+ years experience engaging in technical discussions, with an ability to translate into business requirements 2+ years experience working with critical customer segments such as Marketing/Creative, IT, Professional Services, or PMO. Ability to present complex digital transformation options and strategies. You will stand out with: Bachelor's degree in Computer Science, Mathematics, or Engineering. Formal certifications in project management methodologies, including Agile, PMI, Lean, etc. Excellence in foreign languages Interpersonal skills: Display great people skills, connecting effectively with individuals, demonstrating friendliness, empathy, and tact, and maintaining composure under pressure during difficult interpersonal situations. Critical thinker, generally curious—a true problem solver Passionate about learning and improving every day, and motivated to excel Open to feedback; coachable Strong team player Self-starter with strong ownership skills, willing to go above and beyond the job description Creative and innovative Perks of working with Wrike 10 days of National and Festival Holidays per year (eight fixed, two flexible) 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Full-stocked pantry and complimentary lunch Hybrid work model Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. #LI-NS1

What Is Wrike? Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams. Role and Responsibilities Must be ready to support US working hours; 8:30pm IST to 5:30am IST Review, validate, and process customer contracts in CPQ/SFDC system. Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled. Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements. Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams. Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules. Validate or escalate exceptions and customization requests. Work in SFDC, CPQ, Netsuite, Wrike, Zendesk. Help with system limitations and/or issues. Respond to customer queries and cancellation requests. Help with customer vendor forms. Provide coverage and support to the other members of the billing team when required. Other ad-hoc duties as assigned. Qualification Requirements Bachelor’s degree in Business, Finance, Accounting or related 1+ years of relevant experience Fluent in verbal and written English Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc Strong organizational skills and self-motivation, ability to work both independently as well as part of a team. Great attention to detail and the ability to see the bigger picture at the same time Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines. Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams Good understanding of basic legal contract structure and revenue recognition concepts is a plus Tools you will use NetSuite/Oracle Salesforce CPQ Microsoft Suites (Word & Excel) Wrike Management tool ZenDesk ticketing system RingDNA Perks of working at Wrike 10 days of National and Festival Holidays per year 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000 Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Night shift allowance This position is available remote in Bangalore only Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. #LI-NS1