1. Greeting Guests: Welcome customers as they arrive, with a friendly and professional demeanor. 2. Seating Guests: Manage the seating chart and escort guests to their tables. 3. Reservation Handling: Take and manage reservations, either over the phone, online, or walk-ins. 4. Waiting Area Management: Manage guest wait times and communicate delays tactfully. 5. Maintaining Cleanliness: Keep the entrance, hostess stand, and waiting area neat and presentable. 6. Customer Service: Answer customer questions about the restaurant, menu, or services. 7. Coordinating with Servers: Inform servers of new arrivals and table status. 8. Upselling Special Events: Promote any upcoming events or special offers. 9. Guest Feedback: Occasionally collect feedback or respond to guest concerns. -- Waitress Responsibilities: 1. Taking Orders: Greet guests at the table, present menus, and take food and drink orders accurately. 2. Serving Food & Beverages: Deliver orders promptly and ensure correct dishes are served. 3. Customer Interaction: Answer menu questions, suggest specials, and provide excellent service. 4. Billing & Payment: Present checks, process payments, and issue receipts. 5. Table Maintenance: Clear dishes, refill drinks, and reset tables for the next guest. 6. Cleanliness & Hygiene: Maintain cleanliness of their section and follow hygiene standards. 7. Communication with Kitchen: Relay orders to kitchen staff and handle any special requests or complaints. 8. Upselling: Recommend food, drinks, or desserts to increase guest satisfaction and sales. 9. Complaint Handling: Address customer issues professionally and involve management if needed. --- In some setups, especially smaller operations or fine-dining environments, hostess and waitress roles can overlap — with one person multitasking both guest greetings and service.
1. Greeting Guests: Welcome customers as they arrive, with a friendly and professional demeanor. 2. Seating Guests: Manage the seating chart and escort guests to their tables. 3. Reservation Handling: Take and manage reservations, either over the phone, online, or walk-ins. 4. Waiting Area Management: Manage guest wait times and communicate delays tactfully. 5. Maintaining Cleanliness: Keep the entrance, hostess stand, and waiting area neat and presentable. 6. Customer Service: Answer customer questions about the restaurant, menu, or services. 7. Coordinating with Servers: Inform servers of new arrivals and table status. 8. Upselling Special Events: Promote any upcoming events or special offers. 9. Guest Feedback: Occasionally collect feedback or respond to guest concerns. -- Waitress Responsibilities: 1. Taking Orders: Greet guests at the table, present menus, and take food and drink orders accurately. 2. Serving Food & Beverages: Deliver orders promptly and ensure correct dishes are served. 3. Customer Interaction: Answer menu questions, suggest specials, and provide excellent service. 4. Billing & Payment: Present checks, process payments, and issue receipts. 5. Table Maintenance: Clear dishes, refill drinks, and reset tables for the next guest. 6. Cleanliness & Hygiene: Maintain cleanliness of their section and follow hygiene standards. 7. Communication with Kitchen: Relay orders to kitchen staff and handle any special requests or complaints. 8. Upselling: Recommend food, drinks, or desserts to increase guest satisfaction and sales. 9. Complaint Handling: Address customer issues professionally and involve management if needed. --- In some setups, especially smaller operations or fine-dining environments, hostess and waitress roles can overlap — with one person multitasking both guest greetings and service.