*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support

Key accountabilities will include the following: SME on multiple functional areas related to Sales Force Effectiveness. Lead multiple projects for US & IBU geographies and ensuring quality and timely delivery of the projects Project management on multiple workstreams through effective delegation & planning Excellent Communication skills with stakeholders of various geographies Mentor and coach team members to support talent development of the team Monitor customer and marketplace to identify opportunities to optimize sales operations strategy Lead the creation of models such as the customer behaviour profile to support the Sales teams by tracking performance of the field force Partner with affiliates to determine their SFE challenges & create proposals / brainstorm techniques to solve those Evaluate and resolve complex business and operational problems / challenges that arise in the course of the projects Complete ownership of analysis on effectiveness of field force incentives and development of the incentive plan for field force Work with the HR and Sales teams to set annual targets for the field force and provide inputs to optimize the field force effectiveness Manage approval on the plan, calculate the incentive amount for all sales associates based on the plan and coordinate pay-outs Use data and reports to develop, optimize and implement strategies to improve sales team performance Suggest new & novel ways to measure & improve call & channel execution Leverage statistical analyses such as regression, Anova, A/B testing, prescriptive analytics etc. to track KPIs, draw insights in all areas in SFE Create & test proof of concepts of new technologies such as Gen AI, ML etc. in SFE processes Present new insights, capabilities & solutions to key stakeholders Basic Qualifications Bachelors Degree Ensure compliance with company policies and any applicable state and federal marketing and promotion laws and regulations. Additional Skills/Preferences Demonstrated ability to effectively lead, challenge, and influence across executives and all other levels Previous successful business operations & consulting experience Strong expertise, learning agility & analytical mindset Excellent communication (written & verbal) and prioritization skills with attention to detail High level of motivation and a strong desire to find creative solutions to challenging situations Analytics, or sales incentive experience +10 years of professional work experience Bachelor's degree; master's degree or equivalent experience is a plus Good focus on detail, accuracy, and ability to solve problems through analytical reasoning Experience in business analysis & related work profiles Skills : -Sales Force Optimization, Promotion Response Modeling, Affordable coverage Model, Workload Buildup Model, Profitability Modeling sizing, Portfolio Sizing, Segmentation, Targeting, Call Planning ,Rep Placements, Territory Alignment, Territory Deployment, Resource Optimization , sales force sizing, sales force effectiveness

*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support

Lead TQ support for a new strategic offering, training as a Service for our clients Drive continuous improvement program across processes Analysis of utilization, efficiency and available data for the process Undertake detailed process improvement studies and up skills the team members Mentor Green Belt/Yellow Belt projects Drive culture of continuous improvement Provide Training and quality support, development of metrics and dashboards in line with customer requirements Ability to lead a team, coordinate with other locations and drive standardized practices Should meet and exceed client metrics: External & internal quality metric should be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Ability to get out of the box ideas and Process Improvement Initiatives in the process Should drive Process Control & Compliance in addition to managing Audit requirements Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc. Should have persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively Excellent Transactional Quality Domain Knowledge Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role Strong Process Knowledge and Compliance to Multiple Audit Postures Design overall framework of learning development for associates across Global locations Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options Define a framework for measurement and analysis of learning impact on change in associate behaviour and performance Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications Adoption of Global processes and practices , to standardization Innovate new ways of learning and help drive adoption of Tech infused learning solutions Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. Work with Global teams to integrate Enterprise learning resources Lead Governance & performance reviews for areas driven by T&Q tea

Lead TQ support for a new strategic offering, training as a Service for our clients Drive continuous improvement program across processes Analysis of utilization, efficiency and available data for the process Undertake detailed process improvement studies and up skills the team members Mentor Green Belt/Yellow Belt projects Drive culture of continuous improvement Provide Training and quality support, development of metrics and dashboards in line with customer requirements Ability to lead a team, coordinate with other locations and drive standardized practices Should meet and exceed client metrics: External & internal quality metric should be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Ability to get out of the box ideas and Process Improvement Initiatives in the process Should drive Process Control & Compliance in addition to managing Audit requirements Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc. Should have persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively Excellent Transactional Quality Domain Knowledge Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role Strong Process Knowledge and Compliance to Multiple Audit Postures Design overall framework of learning development for associates across Global locations Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options Define a framework for measurement and analysis of learning impact on change in associate behaviour and performance Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications Adoption of Global processes and practices , to standardization Innovate new ways of learning and help drive adoption of Tech infused learning solutions Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. Work with Global teams to integrate Enterprise learning resources Lead Governance & performance reviews for areas driven by T&Q tea

*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support

Key accountabilities will include the following: SME on multiple functional areas related to Sales Force Effectiveness. Lead multiple projects for US & IBU geographies and ensuring quality and timely delivery of the projects Project management on multiple workstreams through effective delegation & planning Excellent Communication skills with stakeholders of various geographies Mentor and coach team members to support talent development of the team Monitor customer and marketplace to identify opportunities to optimize sales operations strategy Lead the creation of models such as the customer behaviour profile to support the Sales teams by tracking performance of the field force Partner with affiliates to determine their SFE challenges & create proposals / brainstorm techniques to solve those Evaluate and resolve complex business and operational problems / challenges that arise in the course of the projects Complete ownership of analysis on effectiveness of field force incentives and development of the incentive plan for field force Work with the HR and Sales teams to set annual targets for the field force and provide inputs to optimize the field force effectiveness Manage approval on the plan, calculate the incentive amount for all sales associates based on the plan and coordinate pay-outs Use data and reports to develop, optimize and implement strategies to improve sales team performance Suggest new & novel ways to measure & improve call & channel execution Leverage statistical analyses such as regression, Anova, A/B testing, prescriptive analytics etc. to track KPIs, draw insights in all areas in SFE Create & test proof of concepts of new technologies such as Gen AI, ML etc. in SFE processes Present new insights, capabilities & solutions to key stakeholders Basic Qualifications Bachelors Degree Ensure compliance with company policies and any applicable state and federal marketing and promotion laws and regulations. Additional Skills/Preferences Demonstrated ability to effectively lead, challenge, and influence across executives and all other levels Previous successful business operations & consulting experience Strong expertise, learning agility & analytical mindset Excellent communication (written & verbal) and prioritization skills with attention to detail High level of motivation and a strong desire to find creative solutions to challenging situations Analytics, or sales incentive experience +10 years of professional work experience Bachelor's degree; master's degree or equivalent experience is a plus Good focus on detail, accuracy, and ability to solve problems through analytical reasoning Experience in business analysis & related work profiles

*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support

*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support

*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support

*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support

Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF Knowledge on Cloud Security Experience working in a technical support or helpdesk role is preferred Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required Ability to prioritize and manage multiple tasks simultaneously Strong problem-solving skills and a methodical approach to troubleshooting Adaptability and willingness to learn new technologies and processes Commitment to providing exceptional customer service and support.

Key accountabilities will include the following: SME on multiple functional areas related to Sales Force Effectiveness. Lead multiple projects for US & IBU geographies and ensuring quality and timely delivery of the projects Project management on multiple workstreams through effective delegation & planning Excellent Communication skills with stakeholders of various geographies Mentor and coach team members to support talent development of the team Monitor customer and marketplace to identify opportunities to optimize sales operations strategy Lead the creation of models such as the customer behaviour profile to support the Sales teams by tracking performance of the field force Partner with affiliates to determine their SFE challenges & create proposals / brainstorm techniques to solve those Evaluate and resolve complex business and operational problems / challenges that arise in the course of the projects Complete ownership of analysis on effectiveness of field force incentives and development of the incentive plan for field force Work with the HR and Sales teams to set annual targets for the field force and provide inputs to optimize the field force effectiveness Manage approval on the plan, calculate the incentive amount for all sales associates based on the plan and coordinate pay-outs Use data and reports to develop, optimize and implement strategies to improve sales team performance Suggest new & novel ways to measure & improve call & channel execution Leverage statistical analyses such as regression, Anova, A/B testing, prescriptive analytics etc. to track KPIs, draw insights in all areas in SFE Create & test proof of concepts of new technologies such as Gen AI, ML etc. in SFE processes Present new insights, capabilities & solutions to key stakeholders Basic Qualifications Bachelors Degree Ensure compliance with company policies and any applicable state and federal marketing and promotion laws and regulations. Additional Skills/Preferences Demonstrated ability to effectively lead, challenge, and influence across executives and all other levels Previous successful business operations & consulting experience Strong expertise, learning agility & analytical mindset Excellent communication (written & verbal) and prioritization skills with attention to detail High level of motivation and a strong desire to find creative solutions to challenging situations Analytics, or sales incentive experience +10 years of professional work experience Bachelor's degree; master's degree or equivalent experience is a plus Good focus on detail, accuracy, and ability to solve problems through analytical reasoning Experience in business analysis & related work profiles.

*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support

Seeking experienced Transformation Consultants to lead digital transformation projects aimed at enhancing contact center operations and customer experience. This role focuses on process improvement using structured methodologies and modern technologies like GenAI, Agentic AI, and Conversational AI Bots. Key Responsibilities: Lead and execute transformation initiatives in contact center and customer experience domains Conduct Process Discoveries, Customer Journey Mapping, and gap analyses Drive improvements using DMAIC methodology and Lean Six Sigma tools Implement solutions involving RPA, AI-enabled bots, and other emerging technologies Collaborate across delivery, sales, and technology teams Facilitate client interactions and support pre-sales, orals, and due diligence Foster a problem-solving culture through training and mentoring Mandatory Qualifications: Green Belt certified (mandatory), Black Belt preferred 5+ years of total experience, with 3+ years specifically in digital transformation Hands-on with Visio, knowledge of GenAI, Agentic AI, Conversational Bots Strong exposure to contact center / CX transformation

An exciting opportunity for a Business Analyst with deep Forex and Treasury domain expertise to join a high-impact team in Mumbai. The successful candidate will be responsible for requirements gathering, stakeholder coordination, system documentation, and testing related to Treasury and Forex products. Strong knowledge of Indian Forex markets and experience in treasury settlements, derivatives, and banking systems such as Calypso, T24, and Finacle are essential. Candidates must possess excellent problem-solving skills and familiarity with Agile and Waterfall methodologies. This role requires strong analytical and documentation skills within the Forex domain. The candidate will lead requirement gathering, write user stories, manage UAT, and contribute to system migrations and process improvements. Hands-on experience with treasury operations and financial systems is essential.

An exciting opportunity for a Business Analyst with deep Forex and Treasury domain expertise to join a high-impact team in Mumbai. The successful candidate will be responsible for requirements gathering, stakeholder coordination, system documentation, and testing related to Treasury and Forex products. Strong knowledge of Indian Forex markets and experience in treasury settlements, derivatives, and banking systems such as Calypso, T24, and Finacle are essential. Candidates must possess excellent problem-solving skills and familiarity with Agile and Waterfall methodologies. This role requires strong analytical and documentation skills within the Forex domain. The candidate will lead requirement gathering, write user stories, manage UAT, and contribute to system migrations and process improvements. Hands-on experience with treasury operations and financial systems is essential.

Profile & Experience Bachelors degree in computer science, engineering or relevant field and 10+ years of change management or transformation 5+ years of Program Management experience in a matrix environment Exposure to drive complex improvement / transformation projects across multiple accounts/domains. Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Experience collaborating cross functionally within all organizational levels to build collaborative relationships. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes. Preferred Qualifications: Working knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certification preferred OCM (Organizational Change Management) certification preferred.

An exciting opportunity for a Business Analyst with deep Forex and Treasury domain expertise to join a high-impact team in Mumbai. The successful candidate will be responsible for requirements gathering, stakeholder coordination, system documentation, and testing related to Treasury and Forex products. Strong knowledge of Indian Forex markets and experience in treasury settlements, derivatives, and banking systems such as Calypso, T24, and Finacle are essential. Candidates must possess excellent problem-solving skills and familiarity with Agile and Waterfall methodologies. This role requires strong analytical and documentation skills within the Forex domain. The candidate will lead requirement gathering, write user stories, manage UAT, and contribute to system migrations and process improvements. Hands-on experience with treasury operations and financial systems is essential. Skills : - Forex, Treasury Operations, Business Analyst, Calypso, T24, Finacle, SMILE, MetaGrid, MS Excel, JIRA, Functional Specifications, Agile, Waterfall, UAT, Financial Services, Derivatives

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).