Windows Administrator L2

Job Summary

• Maintain high-performing L2 & L3 support functions for server systems and applications.
• Ensure operational excellence through monitoring, reporting, and continuous service improvements.
• Own Incident, Request, Change, and Escalation Management processes.
• Handle major incidents, coordinate resolution teams, and conduct post-incident reviews.
• Monitor IT infrastructure and ensure adherence to operational procedures and standards.
• Support project implementations with minimal service impact.
• Drive capacity planning and performance management for infrastructure services.
• Coordinate with internal stakeholders and third-party vendors on service reviews and improvements.
• Ensure high availability, reliability, and stability of IT services.

Required Skills

• Windows Server Administration
• VMware Virtualization
• Active Directory (AD)
• DNS & DHCP
• IT Operations
• Incident, Change & Problem Management
• L2/L3 Infrastructure Support
• ITIL Processes

Education

• B.E / B.Tech / MCA

Preferred Candidate Profile

• 9-15 years of experience in IT Operations and Infrastructure Support.
• Strong hands-on experience with Windows and VMware environments.
• Experience handling major incidents and service escalations.
• Excellent troubleshooting, stakeholder management, and communication skills.