Wfm Lead

Job Description

We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd. Note: Candidates must have 2 years of experiences in RTA willing to work in night shifts. Role & responsibilities Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Respond to client requests on staffing and service related queries accurately and in a timely manner Respond to client requests on staffing and service related queries accurately and in a timely manner Preferred candidate profile Monitor CMS for SLA - SL%, Abandoned %, Wait time & IMC as applicable to Project to check deviation from required Compare staffing, AHT & forecast for planned versus actuals - CMS versus IEX, EWFM, Excel Report interval update with accuracy and within the stipulated TAT Compare real time CMS with Schedule data from Excel, IEX or EWFM Report out requirements to Operations for real time staffing needs All Reports should be sent with accuracy and within TAT All Reports should have the stakeholders copied (internal & external) as deemed necessary for the Project Client responses should be specific and should be reported within the stipulated TAT and with accuracy Adhere to all organization processes and policies