Job Description We’re hiring a Customer Support Executive (Live Chat & Email) to assist customers across our eCommerce businesses. This is an entry-level role perfect for freshers with strong written English, fast typing skills, and a customer-first mindset. You’ll be the first line of support for order queries, product questions, and general assistance via chat and email. Location: WFH / Remote Work Hours: Mon – Saturday, US Business Hours Contact: career@teamwebmark.com Responsibilities Respond to customer queries via live chat and email in a clear and friendly manner Assist with questions about orders, shipping, returns, and product info Work with internal teams to resolve issues and keep customers informed Follow SOPs (Standard Operating Procedures) to ensure consistent support Keep records of customer interactions and flag recurring issues Maintain high response speed and tone quality throughout the day Requirements Freshers welcome – no prior experience needed Strong written English and communication skills Fast typing speed with good accuracy Reliable internet connection and ability to work from home without distractions Basic understanding of how online shopping works Friendly, patient, and solution-oriented mindset Bonus: Familiarity with Gmail, chat tools, or spreadsheets is a plus Who We Are Founded in 2018, Webmark is a digital marketing agency and SaaS powerhouse with a growing portfolio of successful SaaS and eCommerce ventures. We serve thousands of customers every month and are building a support team that’s responsive, thoughtful, and committed to helping people.
Job Description We’re hiring a Junior Back Office Executive to support day-to-day operations at our company. This is a great opportunity for someone detail-oriented and organized who can handle documentation, internal coordination, and backend processes. You’ll work closely with our field teams, vendors, and management to keep project operations running smoothly. This role is open to freshers who are comfortable working with spreadsheets, emails, and basic tools — training will be provided. Location: WFH Work Hours: Mon – Friday, US Business Hours Contact: career@teamwebmark.com Responsibilities Handle documentation and data entry related to customer onboarding, installation status, and maintenance schedules Maintain records of inventory, purchase orders, quotations, and invoices Coordinate with field teams for daily updates and escalate issues to management Track project timelines and assist in preparing status reports Manage internal files, Google Sheets, and basic email correspondence Support in scheduling service calls, follow-ups, and vendor coordination Ensure all records are accurate, up to date, and well-organized Requirements Strong organizational skills and attention to detail Comfortable working with spreadsheets, documents, and cloud-based tools (Google Drive, Gmail, etc.) Good written and verbal communication in English and Hindi Ability to multitask and follow up consistently A basic understanding of how solar installation or field services work is a plus Freshers are welcome — training will be provided Bonus: Familiarity with tools like WhatsApp Web, Google Sheets, or CRM systems Who We Are Founded in 2018, Webmark is a digital marketing agency and SaaS powerhouse with a growing portfolio of successful B2B ventures. From software products to operational service brands, we serve thousands of customers every month. We’re building a support and operations team that’s responsive, detail-driven, and committed to making things work smoothly behind the scenes.
Are you a customer service rockstar with excellent English and Hindi proficiency Do you excel at using MS-Excel and MS-Office If so, we have the perfect opportunity for you at Webmark company! As a Customer Service Executive at Webmark, your primary responsibility will be to provide exceptional customer support to our clients. Your key duties will include: - Responding to customer inquiries via phone, email, and chat with professionalism and efficiency. - Resolving customer issues promptly to ensure high levels of customer satisfaction. - Keeping accurate records of customer interactions and transactions using MS-Excel. - Collaborating with team members to enhance the overall customer experience. - Assisting with administrative tasks and data entry utilizing MS-Office. - Effectively communicating with customers and colleagues in both English and Hindi. - Identifying opportunities for process improvement and providing recommendations to management. If you are a proactive problem-solver with strong communication skills and a dedication to customer service, we are excited to have you join our dynamic team at Webmark and advance your career to new heights. Webmark is a company that specializes in building websites and developing digital strategies that drive new customers to businesses in Bakersfield, empowering them to prosper and succeed.,