Responsibilities of candidates include: • Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications • Follow up to ensure that appropriate actions are taken on customer requests • Refer unresolved customer grievances or special requests to designated departments for further investigation
Responsibilities of candidates include: • Doing cold calling • Identifying sales opportunities • Closing business deals • Negotiating • Following up with customers • Meeting sales targets • Managing customer relationships, ensuring sales growth • Explaining the products to the customers