Role
Desired Experience Range
Location
Venue
Must-Have**
- Work in a cross functional team working with Reliability as Expertise in a product or a product area.
- Apply Reliability engineering practices with support from SRE governance teams.
- 5+ years of experience in Site Reliability Engineering, maintenance & operations and/or development.
- Strong working experience eCommerce.
- Strong working experience in DevOps practices (automated testing, CI/CD etc.).
- Experience within solutions architecture and how to fast pinpoint causes of issues.
- Experience from working with API-based frameworks (e.g., Commerce tools or Fabric is ideal).
- Experience in building CI/CD workflows using GitHub Actions.
- Experience of maintaining/supporting and/or developing desktop and mobile applications.
- Experience working on cloud-based infrastructure e.g., Azure and GCP.
- Experience in provisioning Infra resources leveraging Infra as Code (Terraform / Ansible).
- Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context.
- Experience in monitoring tools (Splunk, Grafana etc.).
- Experience working through SRE Metrics such as SLI, SLO and Error Budget.
- Experience with managed cloud Kubernetes services (e.g. AKS, GKE).
- Ensure delivery quality and supply KPI reporting.
- Collaborate closely within product teams to ensure predictable operations and minimal disruptions to Production.
- Collaborate closely within your Capability, share best practices as well as discuss and improve on operations ways of working.
- Technical analysis, troubleshooting of complex issues/Incidents in production.
- Improve monitoring performance by focusing on preventive measures.
- Product Improvements (code & log analysis).
- Continuous improvement on proactive monitoring, housekeeping automation to proactively detect and avoid incidents.
- Automate processes impacting development and production leveraging tools and building scripted solutions.
- Participate in On-Call technical support to resolve business critical incidents.
Good to have-
- Familiarity with common tech stacks in Headless Ecommerce is a nice to have.
- Knowledge of design principles and fundamentals of solutions architecture is a plus.
- Understanding of performance engineering (Application Reliability).
- Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS).
- Knowledge of Azure DevOps and/or other cloud environments is nice to have.
- A passion for problem solving with strong analytical capabilities.
- Stay current on technical trends to suggest innovative tools and approaches to interesting problems.
- Knowledge on at least one of {Python, Ruby, Java, C#, Go} at an intermediate level.
Roles & Responsibilities-
1. Should be able to analyze the critical issue and resolve in time
2. Willingness to accept development challenges and work towards resolving them
3. Should be a good team player and should be able to lead the team
4. Should be willing to work in shifts
