Walk-in drive For Team Leader - Tele-collection process

Job Description

Mega walk-in drive for Team Leaders!! Date: 31st Mar'25 to 1st April'25 Timing: 11:00 am to 3:00 pm Team Leader Telecollections : Openings: 3 Experience: 2+ years Well versed in either Kannada Or Telugu language must. Assist in formulation of targets for individual & teams as per Strategies outlined. Hire and onboard new employees Answer questions from individual team members and provide guidance with feedback Anticipate escalation and take over calls when needed Devise ways to optimize procedures and keep staffs motivated. Measure performances as per the defined key metrics. Ensuring adherence to policies for attendance & other procedures. Keep management informed on issues & problems. Prepare daily monthly reports / dashboards. Monitoring & tracking of individual tele-callers on a daily basis in terms of performance & productivity Consistently achieving set targets Achieving productivity metrics as per set benchmarks Handling customer complaints/ Queries Inter department follow- ups on need basis. Managing & handling pickups coordination with agencies & FOS. If interested walk-in below mentioned venue with updated resume, pancard & aadhar card. Note: Kindly carry soft copy of this job ad for gate pass entry. Venue:SMFG India Credit Co. Ltd. (Formerly Fullerton India Credit Co. Ltd.) Commerzone IT Park, Tower B, 1st Floor, Mount Poonamallee Road, Porur, Chennai, Tamil Nadu - 600116 Contact Person: Gayathri Anand Pls email queries to gayathri.anand@smfgindia.com