Walk-In Drive-BM/GA/CCE-Gold Loans-Thane, Kinhavali, Dhasai ||22nd Oct

Customer Care Executive (CCE) - Gold Loan Divisio

Roles & responsibilities

• Handle walk-in customers and assist them with gold loan products.
• Explain loan terms, interest rates, and repayment procedures to customers.
• Perform KYC verification and ensure proper documentation.
• Maintain strong follow-up with customers for loan renewals and repayments.
• Manage customer queries, complaints, and service requests efficiently.
• Support branch operations including vault management (as needed).
• Coordinate with the sales team for lead conversion and customer engagement.

• Actively cross-sell health insurance and business loan products

  to eligible customers.

• Achieve assigned sales targets

  for third-party products as per company norms.
• Ensure accurate data entry and reporting of cross-sell activities.

Gold Appraiser (GA)

Roles and Responsibilities:

• Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging.
• Provide accurate valuation as per company guidelines and current market rates.
• Maintain proper documentation and system entries for appraised items.
• Handle pledged gold securely and ensure proper storage in the branch vault.
• Assist in loan processing and ensure compliance with internal policies.
• Support in gold auctions, loan closure, and coordination with credit operations.

• Promote and sell health insurance

  and business loans to interested customers.

• Achieve monthly cross-sell targets

  alongside core appraisal duties.
• Contribute to overall branch performance and customer satisfaction.

Preferred candidate profile:

Customer Care Executive

Gold Appraiser :

Contact Details:

TM Gorakh Zunjarrao - 8888429000