Walk-in || Diagnostics Billing Executive

The Diagnostic Billing Executive is responsible for counselling patients regarding prescribed investigations, preparing accurate estimates, processing billing transactions, verifying corporate and insurance eligibility, and ensuring a smooth patient experience in the diagnostics department.

Key Responsibilities

Patient Counselling & Billing

• Counsel patients regarding prescribed diagnostic investigations and explain procedures, preparation requirements, and estimated costs.
• Review prescriptions and verify patient details before registration and billing.
• Generate accurate bills for diagnostic investigations as per hospital policies.
• Provide information regarding test turnaround time (TAT) and reporting schedules.
• Register patients in the Hospital Information System (HIS) and ensure accurate data entry.
• Coordinate with departments for outsourced investigations and communicate applicable timelines.

Corporate & Insurance Coordination

• Verify corporate patient eligibility and supporting documents.
• Ensure appropriate billing for corporate and insurance patients as per approved agreements.
• Maintain records related to credit billing and corporate accounts.
• Assist in resolving billing discrepancies and patient queries.

Customer Service

• Address patient enquiries regarding investigations, packages, pricing, and reports.
• Ensure a high level of patient satisfaction through effective communication and service.
• Coordinate with laboratory, radiology, and clinical departments for smooth patient flow.

Documentation & Compliance

• Maintain billing registers, records, and documentation accurately.
• Follow departmental SOPs and hospital policies.
• Ensure proper handover during shift changes.
• Support audit and quality compliance activities as required.

Qualification

• Any Graduate / B.Com / BBA / BHM / MHA / MBA (Healthcare/Hospital Administration preferred)

Experience

• 1-3 years of experience in Diagnostic Billing, Hospital Billing, Front Office, or Healthcare Operations.

Required Skills

• Knowledge of hospital billing processes.
• Experience in diagnostics or laboratory billing.
• Good communication and patient counselling skills.
• Familiarity with HIS software and MS Office.
• Knowledge of corporate and insurance billing processes.
• Strong attention to detail and documentation skills.