JOB OVERVIEW
We are looking for an experienced and responsible Center Manager to manage the daily operations of Skadoosh Play Area. The candidate will be responsible for managing birthday parties, supervising staff, ensuring child safety, handling customer concerns, monitoring revenue, and maintaining smooth branch operations.
The ideal candidate should have strong leadership, communication, customer service, and operational management skills.
Only Female Candidates
ROLES & RESPONSIBILITIES
1. Center Operations Management
- Manage daily center operations and ensure smooth functioning.
- Ensure timely opening and closing of the center.
- Monitor cleanliness, maintenance, and operational readiness.
- Ensure play equipment and facilities are in proper working condition.
2. Birthday Party & Event Management
- Manage birthday party bookings, scheduling, and event execution.
- Coordinate with customers, decorators, caterers, and internal teams.
- Ensure all party arrangements are completed on time.
- Deliver a smooth and memorable customer experience.
3. Staff Management
- Supervise staff attendance, duty allocation, grooming, and performance.
- Train employees on operational procedures, customer service, and safety standards.
- Ensure proper staff deployment during weekends, peak hours, and birthday events.
- Maintain team discipline and productivity.
4. Customer Service & Complaint Handling
- Handle customer inquiries, feedback, complaints, and escalations.
- Maintain professional communication with parents and customers.
- Resolve customer issues promptly and effectively.
- Ensure a positive customer experience.
5. Cash, Billing & Revenue Management
- Monitor POS operations, billing accuracy, and cash handling.
- Track daily collections, expenses, refunds, and birthday party advances.
- Monitor sales performance and revenue targets.
- Maintain accurate daily reports and financial records.
6. Inventory & Asset Management
- Monitor play equipment, carnival games, consumables, and operational supplies.
- Maintain inventory records.
- Coordinate equipment repairs and preventive maintenance.
- Ensure timely replenishment of required materials.
7. Cleanliness, Hygiene & Child Safety
- Maintain cleanliness across play zones, party halls, washrooms, and reception areas.
- Ensure regular cleaning and sanitation schedules.
- Conduct routine safety inspections.
- Ensure children follow play area safety guidelines.
8. SOP & Compliance Management
- Follow company policies, operational SOPs, and service standards.
- Maintain operational checklists, records, and compliance documents.
- Implement management instructions.
- Identify operational issues and suggest improvements.
REQUIRED SKILLS & QUALIFICATIONS
- Minimum 2 years of experience in Operations, Branch Management, Retail, Hospitality, or Entertainment.
- Strong leadership and team management skills.
- Excellent communication and customer-handling abilities.
- Basic knowledge of sales, revenue, billing, and expense management.
- Good problem-solving and decision-making skills.
- Ability to independently manage daily center operations.
- Good coordination and multitasking abilities.
- Experience in play areas, kids' entertainment centres, or family entertainment centres will be an added advantage.
REPORTING STRUCTURE
Reporting To:
SALARY & BENEFITS
- Fixed Salary: 35,000 40,000 per month.
- Additional performance-based variables.
- Full-time employment.
- Growth opportunities within the organization.
WORK SCHEDULE
- 6 working days per week.
- Monday will be the weekly off.
- Weekend working is mandatory.
- Full-time position.
CONTACT INFORMATION
Email:
INTERVIEW INFORMATION
Interested candidates can share their updated resumes through the provided contact details. Shortlisted candidates will be contacted for the interview process.
