Walk-in || Accounts Receivable Caller

Role & responsibilities

• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
• Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, Dental documentation on client's systems, interpret explanation of benefits received etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

Preferred candidate profile

Candidate Must be a graduate with excellent communication skills.

Notice Period: Immediate joiner only

Location: Hitech City, Hyderabad

Shift: 6.30 PM to 3.30 AM (Own Commute)

Interested candidate can share the profile to prasada.vanam@ispace.com