Key ResponsibilitiesOversee the technical implementation and ongoing management of the benefits administration platform (e.g., ADP, Workday, or similar). Ensure the platform is fully optimized for data accuracy, reporting, and user experience.Oversee the development and maintenance of the benefits administration platform using Java and cloud technologies (e.g., AWS, Azure).Ensure the platform is scalable, secure, and fully integrated with HRIS and payroll systems.Lead integration efforts with third-party vendors, ensuring seamless data flow between the benefits administration platform and other systems.Develop and manage APIs for data exchange, enhancing the overall efficiency of benefits administration processes.Manage a team of developers and technical specialists, providing mentorship and guidance on best practices in Java development and cloud solutions.Plan and execute technical projects related to the benefits platform, ensuring timely delivery and alignment with organizational objectives.Utilize Agile methodologies to manage development cycles and prioritize tasks effectively.Identify and implement enhancements to improve platform functionality and user experience.Stay updated on industry trends and emerging technologies to recommend strategic improvements.Preferred SkillsExpertise in B2B & B2C applications development using microservices architecture with Java technology stack.Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-based application development.Nice to have experience with benefits administration software and HRIS systems.Experience with building API services (REST, SOAP). Ability to prioritize multiple tasks in a fast paced environment.Strong experience on Continuous integration and DevOps pipeline and tools.QualificationsBachelors degree in computer science, Information Technology, or a related field.What youll need 12+ years of experience in software development, with a strong focus on Java and cloud technologies.Proven experience in managing integration projects and working with APIs.In-depth knowledge of employee benefits administration and related compliance requirements.Strong leadership and team management skills.Excellent analytical, problem-solving and production support skills.Working in cross-functional projects.

Role & responsibilities EDI Transmission, QA, Issue Resolution Overview : The Associate leverages technical skills to resolve wide ranging issues, identify root causes and collaborate for other department. EDI Transmission, QA, Issue Resolution roles & responsibilities :• Perform triage, root cause analysis, and corrections to data issues reported by internal resources including CSMs, CSS, and data Analysts. • Review analysis work performed by data Analysts and data Analysts II to ensure accuracy • Work with Process Owners to develop and maintenance Process documentation • Coordinate fixes or improvements to data issues across multiple departments • Resolve customer and internal escalations in a timely manner • Develop and communicate action plans for outstanding data issues • Track on-going operational metrics • Execute testing on new product releases for data processing related changes • Execute tasks related to operationalizing new Process and tool improvements • Coordinate and complete software release testing and UAT testing on outstanding work Requests • Train new team members on processes and tools for performing data Analyst duties • Identify and implement opportunities to improve our processes or technology to achieve increased efficiency and/or quality • Process ad hoc test and production files and open enrollment files • Exercise independent judgment in escalating issues to management • Serve as an internal point of escalation when a manager is not available • Act independently using sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal input from your direct manager. • Occasional weekend and off hours support • Work with product and sales on road-mapping and product enhancements. Knowledge and Experience : • Must have a minimum of BA/BS degree or equivalent. • 5+ years of experience working in a technical role. • Must have proficient knowledge in both EDI and Payroll Processe

Role & responsibilities Quality Assurance Analyst Overview :Quality Assurance Analyst will actively partner with leaders to achieve excellence in Quality and Voice of the Customer programs through initiative support and process improvement. Evaluate, analyze, and monitor internal and external data to impact contact center and customer experience. Act as a technical resource related to all Quality and Voice of the Customer programs. Quality Assurance Analyst roles & responsibilities •Drive Voice of the Customer and Quality Management project deliverables •Assess needs, Design, Development, and Implementation of effective, sustainable Voice of the Customer and Quality programs •Analyze data to develop further enhancements within Voice of the Customer and Quality processes, driving value to business partners across Voya •Collaborate with audiences that span across multiple departments and organizations. Scope spans across call center and operations using multiple tools, i.e. Genesys, Pointel, Qualtrics, Salesforce, etc. •Design and develop robust interaction-based survey strategy based on the above. •Partner with Contact Center Quality Assurance (CCQA) leadership to define and maintain CCQA Success Measurements •Collaborate with reporting teams to develop dashboards and automated reporting mechanisms to support CCQA and Contact Center needs •Identify internal and external trends to impact Voya Contact Center and customer experience •Utilize tools within the environment to develop and support Quality Management, Speech Analytics, and Voice of the Customer processes •Lead discussions with vendors / IT teams to enhance new and existing applications to impact Contact Center agent and customer experience •Manage Quality Management forms (creation, change management) within call recording applications •Drive interaction-based survey strategy forward in partnership with each business sector and Customer Experience team •Develop communication and lead management discussions around opportunities, trends, etc. to drive strategy forward Knowledge and Experience: • Ability to manage multiple efforts / projects at the same time • Ability to recommend solutions that align with business needs • Develop and present technology and process strategies to business partners and stakeholders • Exceptional verbal and written communication skills • Bachelors degree or equivalent work experience • Minimum 5 years data analysis experience and/or working with Quality Management / Customer Experience tools • Extensive experience in excel • Excellent interpersonal skills and relationship management

Role & responsibilities: EDI Carrier Error Resolution Overview: The Associate leverages technical skills to resolve wide ranging issues, identify root causes and collaborate for other department. Role of EDI Carrier Error Resolution • Perform triage, root cause analysis, and corrections to data issues found during validations, reported by customers, reported by internal teams, or exceptions reports from integrated partners • Following review of validation warnings, exercise judgement in making file delivery decision • Coordinate fixes or improvements to data issues across multiple internal departments and customers • Resolve customer and internal escalations in a timely manner • Perform prioritization of daily tasks to ensure on time file delivery and timely corrections • Perform UAT and release day validations for quarterly releases • Exercise judgment in escalating issues to management • Proactively notify internal teams if/when files will not meet their agreed upon deadlines• Train new team members on processes and tools for performing Data Analyst duties • Identify opportunities to improve our processes or technology to achieve increased efficiency and/or quality • Occasional weekend and overtime support Knowledge and Experience • BA/BS degree or equivalent • 4+ years of relevant experience

Job SummaryWe are seeking a highly skilled Technical Manager to lead our efforts in managing and enhancing our employee benefits administration platform. The ideal candidate will have extensive experience with Java development, cloud technologies, and system integration, alongside a deep understanding of employee benefits processes and compliance.Key ResponsibilitiesOversee the technical implementation and ongoing management of the benefits administration platform (e.g., ADP, Workday, or similar). Ensure the platform is fully optimized for data accuracy, reporting, and user experience.Oversee the development and maintenance of the benefits administration platform using Java and cloud technologies (e.g., AWS, Azure).Ensure the platform is scalable, secure, and fully integrated with HRIS and payroll systems.Lead integration efforts with third-party vendors, ensuring seamless data flow between the benefits administration platform and other systems.Develop and manage APIs for data exchange, enhancing the overall efficiency of benefits administration processes.Manage a team of developers and technical specialists, providing mentorship and guidance on best practices in Java development and cloud solutions.Plan and execute technical projects related to the benefits platform, ensuring timely delivery and alignment with organizational objectives.Utilize Agile methodologies to manage development cycles and prioritize tasks effectively.Identify and implement enhancements to improve platform functionality and user experience.Stay updated on industry trends and emerging technologies to recommend strategic improvements.Preferred SkillsExpertise in B2B & B2C applications development using microservices architecture with Java technology stack.Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-based application development.Nice to have experience with benefits administration software and HRIS systems.Experience with building API services (REST, SOAP).Ability to prioritize multiple tasks in a fast paced environment.Strong experience on Continuous integration and DevOps pipeline and tools.QualificationsBachelors degree in computer science, Information Technology, or a related field.What youll need13+ years of experience in software development, with a strong focus on Java and cloud technologies.Proven experience in managing integration projects and working with APIs.In-depth knowledge of employee benefits administration and related compliance requirements.Strong leadership and team management skills.Excellent analytical, problem-solving and production support skills.Working in cross-functional projects.