Position : Customer Success Project Manager Qualification : BE/BTech/ME/MTech/MS/ MCAExperience: 4-7 years Job Title: Customer Success Project Manager (CSPM)Company: Virtuos Digital LtdLocation: GurgaonDepartment: Customer Success and Project ManagementReporting to: Head of Project Management or Delivery Head. Position Overview:As a Customer Success Project Manager (CSPM) at Virtuos Digital, you will be the steward of our clients' strategic initiatives, driving project excellence across onshore and offshore engagements. Your responsibility is to ensure every project under your management achieves its objectives on time, within budget, and at the highest quality.Key Responsibilities:Lead the end-to-end project management cycle for critical client projects, ensuring effective collaboration with internal teams and external partners.Craft and validate project scope, goals, and deliverables in alignment with client needs and company objectives.Construct comprehensive project plans that accommodate client requirements and business constraints, with the acumen to adapt to evolving scenarios.Govern project resources, ensuring optimal allocation and availability, while maintaining a seamless workflow.Uphold rigorous project timelines, proactively managing changes in project scope, schedule, and costs.Employ a suite of project management tools and methodologies to track progress, measure performance, and facilitate transparent communication.Nurture strong, constructive relationships with clients, team members, and stakeholders, serving as a reliable point of contact.Implement risk management strategies to identify potential project pitfalls and mitigate their impact.Preserve a holistic oversight of multiple concurrent projects, prioritizing and delegating effectively to meet strategic objectives.Forge and sustain partnerships with vendors and third-party contributors, ensuring the alignment of external expertise with project goals.Document all project phases meticulously, maintaining a repository of project histories and lessons learned.Qualifications:A robust educational foundation, with a preference for degrees in Computer Science, Engineering, or a related field.Demonstrable experience in project management within the IT sector.A solid technical understanding, with experience in software development and web technologies.Exceptional client-facing and internal communication capabilities.Strong organizational proficiency, with keen attention to detail and the ability to juggle multiple tasks efficiently.Proficiency in Microsoft Office and familiarity with project management software.A holistic view of project interdependencies and the agility to navigate complex project landscapes.Project Management Professional (PMP) or PRINCE II or Scaled Agile certification is an asset.What We Offer:A chance to work in a fast-paced, dynamic environment that challenges you to grow professionally.Direct impact on the success and growth of the company and its clients.Collaboration with senior leadership and opportunities to shape the future trajectory of the organization.A culture that offers growth prospects, continuous innovation, fair play and happy work environment.
