Virtual Front Desk Assistant (US Healthcare)

Role & responsibilities

• Manage Patient Scheduling:

  Handle inbound and outbound calls to schedule, reschedule, or cancel patient appointments while maximizing clinic calendar efficiency.

• Coordinate Registration & Intake:

  Guide patients through the digital onboarding process, ensuring all demographic forms, medical histories, and consent papers are accurately completed.

• Execute Insurance Verification:

  Contact US insurance carriers or utilize digital clearinghouses to verify patient eligibility, benefits, copays, and deductibles prior to appointments.

• Resolve Routine Inquiries:

  Answer patient and vendor questions professionally via phone, email, and live chat regarding clinic hours, locations, basic policies, and billing.

• Update EHR/PMS Systems:

  Input accurate, real-time data directly into the clients Electronic Health Records (EHR) and Practice Management Systems (PMS).

• Maintain Strict Data Privacy:

  Strictly adhere to

  HIPAA regulations

  and company security protocols to safeguard protected health information (PHI) at all times.

Preferred candidate profile

• Experience:

  Minimum of [1 - 2+ years] of experience as a virtual medical receptionist, medical assistant, or customer service representative in the US healthcare industry.

• Communication:

  Flawless verbal and written English communication skills with a warm, empathetic, and professional phone presence.

• Technical Savvy:

  Hands-on experience navigating common medical billing and EHR software (e.g., eClinicalWorks, Athenahealth, AdvancedMD, WebPT) and VOIP phone systems.

• Industry Knowledge:

  Basic understanding of US healthcare structures, insurance terminologies (copay, deductible, prior-authorization), and HIPAA privacy rules.

• Attributes:

  Exceptional multitasking abilities, high attention to detail, and a problem-solving mindset.

Perks and benefits

• CTC: As Per Industry Standards
• Collaboration with US leadership team real global exposure