Responsibilities1. Client Relationship ManagementGoal: Ensure smooth communication and satisfaction for all clients.Tasks:Act as the primary point of contact for clients, handling queries, feedback, and scheduling.Regularly check in with clients to monitor their progress, address challenges, and maintain strong relationships.Conduct follow-up sessions to reinforce learnings and collect feedback on coaching effectiveness.2. Session Preparation and Follow-upGoal: Maximize the coach's impact and clients' progress.Tasks:Prepare briefs and background research for coaching sessions, customizing based on each clients needs.Document and summarize session takeaways, action points, and share them with clients for accountability.Track client progress on commitments, identifying potential areas for deeper support or follow-up sessions.3. Administrative SupportGoal: Streamline and manage the coachs schedule and day-to-day administrative tasks.Tasks:Schedule and organize all coaching sessions, ensuring minimal scheduling conflicts and timely reminders.Handle email communications and other correspondence on behalf of the coach, responding professionally and promptly.Maintain up-to-date records of all client interactions, sessions, and feedback.4. Operational and Project ManagementGoal: Enable effective planning, execution, and measurement of coaching programs and initiatives.Tasks:Assist in planning and organizing group workshops, webinars, and other events.Monitor key metrics related to client satisfaction, engagement, and retention.Work closely with the coach to initiate and manage projects aimed at enhancing client experience or internal processes.5. Continuous Improvement and Client Feedback LoopGoal: Ensure client feedback is integrated into coaching improvements.Tasks:Gather and analyse feedback to identify common themes and potential areas for improvement.Regularly present insights and recommendations to the coach for refining the coaching approach.Propose initiatives based on feedback, such as additional support structures or specific resources to better serve client needs.6. Goal Tracking and Performance ReportingGoal: Maintain clarity on clients goals and progress while supporting transparency with reporting.Tasks:Develop and maintain a client goal-tracking system, allowing both clients and the coach to measure and see progress.Produce monthly reports summarizing client performance metrics, feedback, and coaching outcomes for review by the coach.Set up regular feedback sessions with clients to evaluate progress and recalibrate goals when necessary.