🏥 Front Office and Billing Manager - V.G. Saraf Memorial Hospital 📍 Location: Kochi, Kerala, India 💼 Employment Type: Full-time, Permanent 💰 Salary: ₹22,000 - ₹28,000 per month 🎯 Experience Level: 3-6 years in Healthcare Administration About V.G. Saraf Memorial Hospital V.G. Saraf Memorial Hospital is a leading NABH-accredited private healthcare facility in Kochi, Kerala, committed to providing exceptional patient care and medical excellence. We are seeking a dynamic and experienced Front Office and Billing Manager to join our growing team and enhance our patient experience. 🔍 What You'll Do Patient Experience Management: • Oversee front desk operations, patient reception, and appointment scheduling • Ensure exceptional patient satisfaction and resolve service concerns promptly • Manage patient flow and optimize waiting times during peak hours Billing and Revenue Management: • Lead medical billing processes and insurance claim submissions • Maintain 98%+ billing accuracy and optimize revenue collection • Handle billing disputes and coordinate with insurance companies Team Leadership: • Supervise and develop front office staff (3-5 team members) • Implement performance standards and conduct regular team evaluations • Foster a patient-centric service culture Administrative Excellence: • Maintain accurate patient records and ensure regulatory compliance • Coordinate with clinical staff, finance, and insurance departments • Generate regular performance reports and implement process improvements 🎯 What We're Looking For Education & Certifications: • Bachelor's degree in Healthcare Management, Business Administration, or related field • Diploma in Hospital Administration (preferred) • Medical billing/coding certification (advantage) Experience: • 3-6 years in hospital/healthcare front office management • Proven track record in medical billing and insurance processes • Team management experience with measurable results • Proficiency in Hospital Management Software (HMS/HMIS) Key Skills: • Excellent communication in English, Hindi, and Malayalam • Strong leadership and conflict resolution abilities • Detail-oriented with exceptional organizational skills • Patient-focused approach with problem-solving mindset • Proficiency in MS Office Suite and healthcare software 💎 What We Offer Competitive Package: • Salary: ₹22,000 - ₹25,000 per month (based on experience) Growth Opportunities: • Clear performance metrics and career progression path • Continuous learning and skill development programs • Opportunity to work in NABH-accredited healthcare environment • Leadership development and management training 🚀 Ready to Make a Difference? Join our mission to deliver exceptional healthcare services while building a rewarding career in hospital administration. We value innovation, teamwork, and commitment to patient care excellence. Performance Expectations: • Achieve 90%+ patient satisfaction scores • Maintain 98%+ billing accuracy rates • Lead front office efficiency improvements • Build and maintain high-performing team 📧 How to Apply Ready to take the next step in your healthcare administration career? Send your resume and cover letter to: vgsarafhospital@gmail.com Include in your application: • Detailed resume with relevant healthcare experience • Cover letter explaining your interest in V.G. Saraf Memorial Hospital • Salary expectations and notice period • Contact details of 2 professional references Application Deadline: 10/06/2025 🔗 Connect With Us V.G. Saraf Memorial Hospital 📧 Email: vgsarafhospital@gmail.com 📞 Phone: 0484-4234500 🌐 Website: sarafhospital.in 📍 Address: Sreekandath Road, Ravipuram, Kochi, Kerala #HealthcareJobs #HospitalAdministration #FrontOfficeManager #KochiJobs #HealthcareCareers #MedicalBilling #PatientExperience #TeamLeadership Show more Show less