Banjara Hills, Hyderabad, Telangana
INR 2.22384 - 0.00888 Lacs P.A.
On-site
Full Time
Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets. For more information contact our HR Ruhi +91 7983102662 Job Types: Full-time, Permanent, Fresher Pay: ₹18,532.74 - ₹31,693.48 per month Schedule: Day shift Morning shift Night shift Work Location: In person Speak with the employer +91 7983102662
India
INR 2.22384 - 3.80316 Lacs P.A.
On-site
Full Time
Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets. For more information contact our HR Ruhi +91 7983102662 Job Types: Full-time, Permanent, Fresher Pay: ₹18,532.74 - ₹31,693.48 per month Schedule: Day shift Morning shift Night shift Work Location: In person Speak with the employer +91 7983102662
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