Company Description Vaikun Technologies Pvt Ltd specializes in delivering expert SAP solutions, focusing on implementation, support, and optimization services. With a team of experienced consultants, we create tailored strategies that streamline operations, drive digital transformation, and maximize ROI. Our commitment lies in providing quality services and cost-effective solutions to our clients. Partnering with us means access to innovative, reliable, and scalable SAP solutions designed to accelerate business growth and ensure long-term success. Senior Architect: This role is pivotal to delivering cutting-edge features and shaping the future of backup and restore systems. The Role: • Spearhead the design and implementation of innovative backup and restore features using hyperscaler-native functionalities. • Drive end-to-end software development with a DevOps mindset, covering planning, implementation, testing, deployment, and monitoring. • Ensure features are built with a strong emphasis on quality, scalability, reliability, and operational excellence. • Tackle complex engineering challenges with a proactive and hands-on approach. • Work effectively with multiple stakeholders, ensuring alignment on technical solutions and project goals. • Contribute to the evolution of backup and restore services, positioning the organization as a technological leader in the industry. What you bring : • 12 to 18 years of experience in software development with proficiency in object-oriented programming, data structures, algorithms, and Python (or other languages with a willingness to adopt Python). • Skilled in identifying and addressing code smells and applying design patterns for maintainable code. • Experience in implementing unit testing, automated tests to ensure high-quality deliverables. • Demonstrated expertise in designing reliable, scalable products with robust observability practices. • Skilled in adopting API-first approach considering reliability, scalability. • Basic understanding of TCP/IP, HTTP protocols, security – authentication + authorization. • Hands-on experience in building cloud-native solutions that have gone through General Availability (GA) release cycles. • Proven track record of taking ownership of complex projects, leading technical Proof of Concepts, and mentoring teams to solve challenges effectively. • Effective communication skills. • Fair understanding of application and cloud security. • Familiarity with public clouds. • Familiarity with Linux systems. • Nice to have - familiarity with storage systems, filesystems, and databases such as HANA, Sybase ASE, and MSSQL.
Company Description Vaikun Technologies Pvt Ltd specializes in expert SAP solutions, offering implementation, support, and optimization services tailored to client needs. With a team of experienced consultants, we help streamline business operations, drive digital transformation, and maximize ROI. Our focus is on delivering quality services at optimized costs to ensure client satisfaction. We are committed to providing innovative, reliable, and scalable SAP solutions for sustainable business growth. Role Description This is a contractual/freelance remote role for a SAP Rise Basis - Digital Customer Engagement Manager. The role involves overseeing customer engagement, managing customer satisfaction, and driving success through effective communication and program management. The individual will work closely with clients, analyze complex requirements, and deliver effective SAP Rise solutions while ensuring seamless customer experiences. Technical Skills 1. Strong knowledge of IT Service Management, SAP Basis and SAP Applications 2. Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers 3. Working experience with SAP HEC, SAP S/4HANA or any other cloud solution. 4. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics 5. Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution Soft Skills 1. Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making 2. Excellent communication skills (written and verbal) 3. Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution 4. Experience in working with cross-cultural and cross-functional teams or individuals 5. Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages. Technical Skills 1. Cloud architecture and IT technical infrastructure know-how 2. Knowledge of/certification in one of Azure, AWS or GCP fundamentals 3. Experience with Migration, Upgrade projects esp. on S/4H Cloud. 4. Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Key tasks comprise the following: · Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services · Initiates digital service kick off for customers · Ensures periodic service reviews to track the service quality across a range of customers · Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES · Orchestrates the overall service/project delivery according to planned scope, budget, and milestones · Supports in de-escalations of critical customer situations · Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable · Executes technical feasibility studies / solution reviews (if applicable) · Contributes to customer release and maintenance activities · Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement · Executes and supports problem management and continuous improvement · Support customer satisfaction surveys · Reviews SLA service credit cases · Supports commercial change requests · Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success · Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. · Structured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by SAP - will be documented by the Supplier, reviewed and signed off by SAP and be fully part of the managed services orchestration. · Systematic and faster onboarding of associates: mandatory trainings documentation · Assess the current skill level and plan for competency uplift: report to be shared on a quarterly basis · Enable continuous delta KTs on new topics and refresher sessions
Role Overview You will be a full-time hybrid Hana Database Administrator (DBA) for Vaikun Technologies Pvt Ltd based in Bengaluru. Your role will involve handling the day-to-day administration, design, and maintenance of SAP HANA databases to ensure optimal performance and system reliability. This position will require troubleshooting database issues, managing replication processes, and designing database architecture. While your presence in Bengaluru is necessary, you will also have the flexibility to work from home and may need to travel to customer locations once a week. Key Responsibilities - Perform day-to-day administration, design, and maintenance of SAP HANA databases - Troubleshoot database issues and ensure system reliability - Manage replication processes and optimize database performance - Design efficient database architecture - Collaborate with the team to streamline operations and foster digital transformation Qualifications - Proficiency in Database Administration and Database Design - Core DBA skills in Hana are essential for this role - Strong troubleshooting skills and ability to resolve database issues - Experience in working with Databases and managing Replication processes - Ensure database performance optimization and system reliability - Extensive knowledge of hana architecture is a mandatory requirement - Backup, Restore, along with DR and HA knowledge in hana - Strong analytical and problem-solving abilities - Good communication and collaboration skills - Bachelor's degree in Computer Science, Information Technology, or a related field - Prior experience with SAP HANA database environments is preferred,
Company Description Vaikun Technologies Pvt Ltd empowers businesses by providing expert SAP solutions, including implementation, support, and optimization services. With a focus on delivering tailored strategies, the company helps streamline operations, drive digital transformation, and maximize return on investment. Committed to quality and cost efficiency, Vaikun Technologies is a trusted partner for innovative and scalable SAP solutions. By fostering growth, the company ensures long-term success for its clients. Role Description This is a remote role working on Vaikun Technologies payroll initially for 1 year and extendable on multiple years based on performance and flexibilty. Very occassionally candidate should travel to customer office for KT purposes ( SAP Labs). Qualifications Technical Skills:- • Managing & maintaining SUSE and Redhat Servers • Managing IBM, Fujitsu and HP HANA appliance servers. • Building/reimages Suse Linux servers in both physical and virtual environment. • Managing Linux virtual machines that are configured in ESX environments. • Providing Level 3 supports to the customers. • Patching and OS upgrades on Suse / Redhat servers • Exposure on NFS, Samba, FTP, LDAP, NTP. • Knowledge on SAN or NAS environment. • Knowledge on RAID, LVM. • Knowledge on monitoring tools. • Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution. • OS Concepts on Security, Backup and recovery strategies, performance tuning, LDAP, high availability and disaster recovery concepts, Monitoring etc • Deep understanding and knowledge on public clouds like AWS or GCP or Azure. • Knowledge in configuration management systems such as Chef, Puppet, Ansible • Excellent Communication skills and Willingness to take on call duty/Weekend tasks. • Process Knowledge on Incident handling and Change Management • Strong comprehension of IT security practices, particularly in OS hardening techniques. • Proven track record in scripting languages (e.g., Shell, Perl, Python, Go, etc.) and adeptness with server automation tools like Ansible or CHEF • Accountable for ensuring round-the-clock availability of SAP systems operating within SAP ECS. Tasked with promptly responding to, troubleshooting, and resolving alerts and incidents occurring within the Linux OS or infrastructure layers, spanning across Azure environments. • Serving as the elevated L3/L4 escalation contact for critical production issues. Adhering to change management protocols while executing service requests. Actively pursuing avenues to optimize standard operating procedures by leveraging automation techniques. • Implement automation solutions to streamline platform operations, enhancing efficiency and reliability.
Company Description Vaikun Technologies Pvt Ltd specializes in delivering expert SAP solutions, focusing on implementation, support, and optimization services. With a team of experienced consultants, we create tailored strategies that streamline operations, drive digital transformation, and maximize ROI. Our commitment lies in providing quality services and cost-effective solutions to our clients. Partnering with us means access to innovative, reliable, and scalable SAP solutions designed to accelerate business growth and ensure long-term success. Senior Architect: Please note that we are reposting this job due to customer budget constraints . Please do apply ONLY if you are okay with 2 lakhs in hand salary after TDS This role is pivotal to delivering cutting-edge features and shaping the future of backup and restore systems. The Role: • Spearhead the design and implementation of innovative backup and restore features using hyperscaler-native functionalities. • Drive end-to-end software development with a DevOps mindset, covering planning, implementation, testing, deployment, and monitoring. • Ensure features are built with a strong emphasis on quality, scalability, reliability, and operational excellence. • Tackle complex engineering challenges with a proactive and hands-on approach. • Work effectively with multiple stakeholders, ensuring alignment on technical solutions and project goals. • Contribute to the evolution of backup and restore services, positioning the organization as a technological leader in the industry. What you bring : • 12 to 18 years of experience in software development with proficiency in object-oriented programming, data structures, algorithms, and Python (or other languages with a willingness to adopt Python). • Skilled in identifying and addressing code smells and applying design patterns for maintainable code. • Experience in implementing unit testing, automated tests to ensure high-quality deliverables. • Demonstrated expertise in designing reliable, scalable products with robust observability practices. • Skilled in adopting API-first approach considering reliability, scalability. • Basic understanding of TCP/IP, HTTP protocols, security – authentication + authorization. • Hands-on experience in building cloud-native solutions that have gone through General Availability (GA) release cycles. • Proven track record of taking ownership of complex projects, leading technical Proof of Concepts, and mentoring teams to solve challenges effectively. • Effective communication skills. • Fair understanding of application and cloud security. • Familiarity with public clouds. • Familiarity with Linux systems. • Nice to have - familiarity with storage systems, filesystems, and databases such as HANA, Sybase ASE, and MSSQL.
Company Description Vaikun Technologies Pvt Ltd specializes in providing expert SAP solutions, including implementation, support, and optimization services. With a focus on delivering tailored strategies, the company helps businesses streamline operations, embrace digital transformation, and maximize ROI. Committed to quality services and optimized costing, Vaikun Technologies offers innovative, reliable, and scalable SAP solutions. Partner with us to accelerate business growth and ensure long-term success. We have two positions as described below with two different timezone.The job description is same for both the roles Number of Roles -- 02 EMEA (EU Timezone) -- 01 position APJ (India & China Timezone):-- 01 position d igital C ustomer E ngagement M anager | dCEM The digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP. The CEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle. Key tasks comprise the following: · Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services · Initiates digital service kick off for customers · Ensures periodic service reviews to track the service quality across a range of customers · Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES · Orchestrates the overall service/project delivery according to planned scope, budget, and milestones · Supports in de-escalations of critical customer situations · Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable · Executes technical feasibility studies / solution reviews (if applicable) · Contributes to customer release and maintenance activities · Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement · Executes and supports problem management and continuous improvement · Support customer satisfaction surveys · Reviews SLA service credit cases · Supports commercial change requests · Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success · Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. · Structured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by SAP - will be documented by the Supplier, reviewed and signed off by SAP and be fully part of the managed services orchestration. · Systematic and faster onboarding of associates: mandatory trainings documentation · Assess the current skill level and plan for competency uplift: report to be shared on a quarterly basis · Enable continuous delta KTs on new topics and refresher sessions Role Requirements · Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.) · Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making · Strong knowledge of IT Service Management, SAP Basis and SAP Application · Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers · Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus · Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus · Cloud architecture and IT technical infrastructure know-how · Technical and application expertise for different cloud solutions (min. HEC & S/4HANA) · Understanding of escalation handling and procedures · Experience in working with cross-cultural and cross-functional teams or individuals · Proficiency in English (Written and verbal), additional (local) languages are plus PC3 Delivery Partner Resource Requirement – MUST HAVE skills Technical Skills 1. Strong knowledge of IT Service Management, SAP Basis and SAP Applications 2. Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers 3. Working experience with SAP HEC, SAP S/4HANA or any other cloud solution. 4. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics 5. Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution Soft Skills 1. Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making 2. Excellent communication skills (written and verbal) 3. Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution 4. Experience in working with cross-cultural and cross-functional teams or individuals 5. Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages. PC3 Delivery Partner Resource Requirement – GOOD TO HAVE skills Technical Skills 1. Cloud architecture and IT technical infrastructure know-how 2. Knowledge of/certification in one of Azure, AWS or GCP fundamentals 3. Experience with Migration, Upgrade projects esp. on S/4H Cloud. 4. Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Soft Skills/Requirements 1. Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)