UX and Experience Designer
Websites Ecommerce and Mobile Apps
Full-time | Chennai | On-site | Immediate Joiner | U.S Overlapping Hours
Role Overview:
CXOntology seeks a hands-on UX and Experience Designer to research, design, and validate enterprise websites, ecommerce, and iOS and Android mobile apps. Own accessible experiences from discovery through release and ongoing Maintenance, Support and Operations (MSO).
Our website and commerce platforms include Drupal/Acquia, Optimizely, Sitecore, AEM, Contentstack, Shopify, BigCommerce, and commercetools.
Key Responsibilities:
Research and Experience Strategy
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Run interviews, stakeholder workshops, and usability tests. Combine findings with analytics and support feedback to identify user problems and priorities.
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Create journey maps, information architecture, and user flows. Define hypotheses, success criteria, and constraints; explain design tradeoffs to stakeholders.
Website and Mobile App Design
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Create wireframes, high-fidelity interfaces, and interactive prototypes in
Figma
. Cover navigation, search, product discovery, onboarding, accounts, forms, and checkout.
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Specify
iOS and Android
patterns, gestures, permissions, notifications, authentication, and loading, error, empty, and offline states across devices.
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Design for accessibility and validate with developers and QA against
WCAG 2.2 AA for web
and native app guidance. Address contrast, keyboard focus, touch targets, and error recovery.
Design Systems and Delivery
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Build reusable components, variants, design tokens, and interaction states. Document usage to maintain consistent branding across web and mobile.
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Provide specifications, assets, responsive rules, and acceptance criteria. Review implementation in browsers and on devices; track UX defects in Jira or ServiceNow through resolution.
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Partner with product and analytics teams on instrumentation and experiments. Review delivery weekly and outcomes monthly to prioritize improvements.
Required Skills and Experience:
-
4+ years
in UX/UI for enterprise websites or ecommerce, including
shipped mobile apps
.
-
A
portfolio of website and mobile projects
showing your own research, design decisions, iterations, and production outcomes. Explain changes made after testing; anonymized case studies are welcome.
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Advanced
Figma
auto layout, components, variants, variables, prototyping, libraries, and developer handoff. Strong visual judgment in hierarchy, typography, spacing, and feedback.
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Practical user research, usability testing, information architecture, and interaction design. Turn incomplete or conflicting feedback into testable decisions.
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Working knowledge of
Apple Human Interface Guidelines
, Android patterns, and accessibility. Understand responsive web, native behavior, content constraints, and data-dependent states.
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Clear workshop facilitation and client communication. Collaborate with analysts, engineers, content teams, and QA; own deadlines and implementation quality, raise blockers early, and learn new platforms.
Preferred Skills:
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Design for our CMS/ecommerce platforms, headless websites, portals, or dashboards, including reusable platform components and content workflows.
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Collaboration with iOS/Android or React Native/Flutter teams, including device testing and localization.
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Product analytics, GA4, behavior analysis, conversion optimization, and A/B testing, with attention to sample size and measurement limits.
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Delivery or MSO for U.S. or international clients across multiple workstreams.
Success in the Role
Better task completion, fewer usability and accessibility defects, and consistent design-system adoption. Validate conversion, engagement, and feature-adoption improvements against research and production baselines.
