Accounts Receivable & Collections Executive US Process
Job Location:
- Monday to Friday: 5:30 PM to 2:30 AM IST
- Saturday: 6:30 PM to 10:30 PM IST
Experience Required:
Education:
Job Summary
We are looking for an active, proactive, and detail-oriented Accounts Receivable & Collections Executive to manage outstanding customer payments for our US-based business.
The candidate will be responsible for communicating with US customers over the phone and through email, following up on overdue invoices, collecting payments, reviewing customer returns and payment records, updating received checks and payments, and reconciling outstanding balances.
The ideal candidate should have strong English communication skills, professional email-writing abilities, confidence in handling customer calls, and a good understanding of Accounts Receivable (AR) and Collections processes.
Key Responsibilities
1. Accounts Receivable & Payment Collections
- Follow up with US customers regarding outstanding and overdue invoices.
- Make regular outbound calls to customers to collect pending payments.
- Communicate professionally with customers regarding payment commitments and due dates.
- Maintain a proper follow-up schedule and ensure timely collection of outstanding balances.
- Escalate delayed payments and unresolved collection issues to management when required.
2. Invoice Verification & Reconciliation
- Review customer invoices and verify outstanding balances.
- Check payments received against the relevant invoices.
- Identify short payments, excess payments, missing payments, and discrepancies.
- Track customer account balances and determine the amount still outstanding after each payment.
- Coordinate with the concerned team to resolve invoice or account-related discrepancies.
3. Payment & Check Tracking
- Verify and update details of checks received from customers.
- Track payment status and maintain accurate records of payments received.
- Follow up on promised payments that have not been received.
- Monitor returned checks, payment reversals, and other payment-related issues, and coordinate for resolution.
4. Customer Returns & Account Adjustments
- Review customer returns and related credit adjustments.
- Verify whether returns or credits have been properly reflected in customer accounts.
- Identify discrepancies between invoices, payments, returns, and outstanding balances.
- Coordinate with the relevant internal teams to resolve pending issues.
5. Customer Communication & Email Management
- Make professional calls to US customers regarding invoices, overdue balances, and payment status.
- Understand US customers' spoken English and different US accents.
- Draft clear, grammatically correct, and professional emails for payment reminders and account-related queries.
- Respond to customer queries and maintain proper communication records.
- Maintain a polite, confident, and solution-oriented approach while handling difficult payment conversations.
6. Reporting & Record Maintenance
- Maintain accurate customer account records and collection follow-up notes.
- Prepare outstanding payment reports and update collection status.
- Track promised payment dates and pending invoices.
- Ensure all payment and collection activities are documented properly.
Required Skills & Qualifications
- 2–3 years of relevant experience in Accounts Receivable, Collections, Credit Control, or US Accounting processes.
- Good understanding of AR, invoice tracking, payment allocation, outstanding balances, and reconciliation.
- Strong spoken and written English communication skills.
- Ability to understand US customers and different American accents.
- Good telephone etiquette and confidence in making outbound collection calls.
- Professional email drafting and business communication skills.
- Proactive, energetic, disciplined, and result-oriented approach.
- Strong follow-up skills and attention to detail.
- Ability to manage multiple customer accounts and meet collection targets.
- Working knowledge of MS Excel and accounting or ERP software.
- Ability to work independently and coordinate effectively with internal teams.
Preferred Experience
Preference will be given to candidates who have worked in:
- US Accounts Receivable (US AR).
- US Collections or B2B Payment Collections.
- International BPO/KPO accounting processes.
- Invoice reconciliation and payment allocation.
- US customer calling and email-based collections.
- Accounting software, ERP systems, or AR management tools.
Education
Candidates from any educational background may be considered, including Undergraduate, Graduate, or Master's degree holders, provided they have the relevant experience, communication skills, and practical knowledge required for the role.
Ideal Candidate Profile
We are looking for someone who is:
Proactive:
Follows up with customers without waiting for reminders.Confident:
Comfortable speaking with US customers over the phone.Fluent in English:
Can understand US accents and communicate clearly.Accountable:
Takes ownership of pending payments until resolution.Detail-oriented:
Accurately tracks invoices, payments, returns, and balances.Professional:
Writes proper emails and maintains a positive customer relationship.Results-driven:
Focuses on timely collections and reducing overdue receivables.
Performance Expectations
The candidate will be expected to maintain timely collection follow-ups, accurate account reconciliation, updated payment records, professional customer communication, and effective resolution of outstanding invoice discrepancies.
Important:
