Unit Manager - IT

To provide Level 2 technical support for Azure infrastructure and services in a complex, high-availability environment. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on Azure.

• Supporting heavy workloads in a multi-account, multi-region Azure environment.
• Ensuring high availability and performance during live migrations or failover activities.
• Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup.
• Maintaining compliance, security, and monitoring standards in a dynamic infrastructure environment.
• Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs.

• a) Qualifications
  • Graduation in Computer Science, Information Technology, or a related field.
  • 4 to 5 years of hands-on experience in Azure Infrastructure support or System Administration.
• b) Work Experience
  • Strong experience with Azure core services:virtual Machine, storage, IAM, virtual Network, monitor, Postgresql, Load Balancers, Function app, ACA, AKS, ACR, private endpoint.
  • Solid understanding of cloud networking (NAT gateways, route tables, Network security groups).
  • Ability to troubleshoot Linux/Windows VMs in Azure.
  • Experience with scripting and automation using Bash, PowerShell, or Python.
  • Familiarity with Infrastructure as Code tools like Terraform.
  • Knowledge of backup, DR, and cost optimization strategies.
  • Clear communication and incident handling skills.
  • Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc.
  • Ensure security compliance and policy enforcement via IAM roles, KMS, Storage policies, and encryption.
  • Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs.
  • Participate in incident management and root cause analysis (RCA) for high-severity issues.