Company Description Unicorn Lab is a global innovation hub with headquarters in the USA and key operations in the UAE and Kuwait. The company is dedicated to transforming visionary ideas into impactful products, services, and communication platforms that empower communities worldwide. With a focus on collaboration, Unicorn Lab brings together clients, industry leaders, cutting-edge technologies, and talented engineers to build pioneering solutions. From concept to deployment, Unicorn Lab combines expertise and innovation to deliver transformative outcomes that drive progress and purpose. Job Summary: We are looking for a disciplined, hands-on, and highly communicative Technical Project Manager (TPM) to lead full-cycle software delivery programs in a dynamic, multi-stakeholder environment. You must bring strong credentials in project management, system documentation, cloud platforms, and cross-functional team leadership. Experience working in startup environments, comfort with ambiguity, and a strong sense of ownership are critical. Key Responsibilities Agile & Project Leadership Lead end-to-end agile delivery, ensuring sprint outcomes are achieved and continuously improved. Act as Scrum Master for product and engineering squads—drive ceremonies, track dependencies, clear blockers. Maintain roadmaps, sprint plans, release timelines, and backlogs in Jira & Confluence. Technical Documentation & Analysis Create, review, and maintain: BRD, SRS, FRS, NFRS, TDD, HLD, LLD, RCA User Journeys, User Stories, Edge Case documentation Sequence diagrams and end-to-end flowcharts using tools like Figjam, Visio, Draw.io, Lucid chart Participate in testing and deployment planning. Cloud & Platform Experience Work within Microsoft ecosystems: Azure, M365, SharePoint Online, Power Platform, Teams. Coordinate with engineering and infra teams for provisioning, DevOps workflows, and governance models. Familiarity with microservices architecture, REST APIs, and modern distributed application design. Stakeholder, Resource & Team Management Lead stakeholder workshops, manage executive reporting and technical escalations. Drive resource allocation, capacity planning, and risk assessments. Ensure team alignment across time zones, including external vendors. Required Skills & Qualifications PMP Certification – Required Scrum Master Certification (CSM, PSM) – Required Minimum 3 years of technical project management experience Experience in startup environments or high-growth teams Strong experience with Jira, Confluence, Azure DevOps – Preferred Familiarity with Power BI, Power Apps, Power Automate Excellent English communication skills—verbal, written, structured Willingness to pursue new certifications as required Understanding of incident analysis (RCA) and service operations Preferred (Nice to Have): M365 Admin, SharePoint Admin, Teams Admin, Azure Admin experience Azure DevOps exposure for pipeline management Experience working in Middle East / GCC government or enterprise environments. Availability Requirement: Flexible to work in US Time Zone with distributed teams across geographies Soft Skills: Strong interpersonal skills, ability to manage conflict and build consensus Self-driven, detail-oriented, process-focused Proactive communication with technical and non-technical stakeholders Team-oriented mindset with leadership agility
Job Title: Senior .NET Developer Location: Remote Employment Type: Contract Experience Required: Minimum 5 years Department: Software Engineering / Product Development Reports To: Engineering Manager / Technical Lead Job Summary We are looking for a highly skilled Senior .NET Developer to join our growing team on a remote contract basis. The ideal candidate is a hands-on developer with a strong background in building scalable enterprise systems using .NET , SQL/PostgreSQL , Azure Cloud , and microservices architecture . You should be a self-driven individual contributor who is up-to-date with the latest AI technologies, LLMs (Large Language Models), and modern tech stacks . Key Responsibilities Design, develop, test, and maintain scalable and secure .NET applications using C# and .NET Core/.NET 6+ Develop and manage backend services with microservices architecture Integrate and optimize SQL Server and PostgreSQL databases Deploy and manage services on Microsoft Azure (App Services, Functions, Service Bus, Storage, etc.) Write clean, testable, maintainable code with proper documentation and unit tests Collaborate with cross-functional teams including front-end, DevOps, AI/ML engineers, and product owners Participate in architecture reviews, code reviews, and technical planning Stay current with advancements in AI/LLMs and evaluate their relevance to the product roadmap Contribute to CI/CD pipeline automation and infrastructure-as-code where applicable Required Skills & Qualifications 5+ years of hands-on experience in software development using C#/.NET Core/.NET 6+ Strong command of SQL Server and PostgreSQL including stored procedures, indexing, and optimization Proven experience with Azure Cloud services including Azure App Services, Azure Functions, Azure SQL/PostgreSQL, Key Vault, etc. Solid understanding of microservices architecture , RESTful APIs, and distributed systems Familiarity with CI/CD pipelines (Azure DevOps/GitHub Actions preferred) Experience with Docker , Kubernetes , or containerized services is a plus Exposure to AI/ML frameworks, APIs , and Large Language Models (LLMs) is highly desirable Ability to work independently, troubleshoot issues, and take ownership of deliverables Excellent verbal and written communication skills Bachelor’s degree in Computer Science, Engineering, or related field Preferred Add-ons Experience with AI model integration (e.g., Azure OpenAI, LangChain, Hugging Face, etc.) Knowledge of Domain-Driven Design (DDD) and Event-Driven Architecture (EDA) Prior work on enterprise-scale solutions in finance, healthcare, legal tech, or government domains Contract Terms Type: Contract (Remote) Duration: 12 months (extendable) Start Date: Immediate
Position Title: Software Support Desk Executive – Government Rollout - Pacific Time Zone Location: Remote Employment Type: Full-time Experience Level: 2–5 Years Clearance: Must be open to background checks in line with U.S. Federal requirements Role Summary We are looking for a detail-oriented, technically sound, and customer-centric Software Support Desk Executive to join our rollout support team for a high-profile government software implementation project . You will act as the first line of support for users, providing technical assistance related to software usage, AV system troubleshooting, authentication, conferencing integrations (Microsoft Teams, SIP, PSTN), and user journey diagnostics. You will be responsible for user engagement, log collection, support insights, dashboard reporting, feedback collection, and escalations. A deep understanding of Microsoft identity platforms , authentication flows , and support analytics tools is essential. Key Responsibilities User & Technical Support Provide end-user support for government staff and external stakeholders during and after the software rollout. Troubleshoot and debug issues with: AV systems (cameras, mics, hybrid courtroom or meeting setups) Microsoft Teams video conferencing SIP-based and PSTN integrations Authentication flows via Microsoft Entra (Azure AD) and AD B2C Self-service Password Reset (SSPR) and multi-factor authentication (MFA) Assist in log collection , ticket documentation, and pattern identification for recurring issues. Escalate complex or high-impact issues to Tier 2/3 support or engineering as per defined escalation paths. Monitoring & Reporting Maintain and update support insights dashboards and user journey heat maps . Track user satisfaction, issue resolution SLAs, and engagement metrics. Generate and submit daily, weekly, and monthly support reports for internal and client use. Analyze logs and behavior data to proactively flag bottlenecks or recurring pain points. Feedback & Surveys Conduct post-call surveys and structured feedback collection from users. Analyze feedback to feed into continuous improvement processes. Required Skills & Experience 2+ years in a technical support/help desk or AV/IT support role. Hands-on experience with: Microsoft Teams video conferencing , AV hardware, call routing SIP, PSTN , and VoIP-based integrations Microsoft Entra ID (Azure AD) and AD B2C authentication Password reset flows, SSPR , MFA troubleshooting Familiarity with log analysis tools , support dashboards , and survey platforms . Understanding of user journey mapping , heatmaps , and behavior diagnostics. Knowledge of support workflows , ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management). Excellent English communication skills (verbal and written). High attention to detail and proactive issue resolution mindset. Preferred Qualifications Experience working in a government project or public sector client setting. Exposure to U.S. Federal security standards or similar regulated environments. Experience in virtual systems , or video-based customer service setups. Familiarity with Power BI or logs, or Azure Monitor for diagnostics. Soft Skills Strong interpersonal and customer service skills. Ability to maintain composure and professionalism during high-stress support scenarios. Comfortable working in shifts (if applicable) and in multi-agency stakeholder environments . Structured, analytical, and willing to document knowledge base articles and SOPs . Additional Requirements Must be open to federal background checks and compliance screenings as per project scope. Willingness to work under strict data security and access control policies . Ability to work across time zones and attend daily standups or escalation calls as required. Remuneration: Competitive and aligned with experience Start Date: Immediate Contract Type: Contract