Who Are We UltaHost is a leading web hosting solutions company, Since our founding in 2018, We have continually become the fastest and the next-generation web hosting provider where our clients are passionate, highly motivated, result-driven entrepreneurs, small business owners, and individuals, always pushing further the boundaries of what is possible on the web. UltaHost proudly hosts thousands of websites, WordPress blogs, and applications for designers, developers, small businesses, Envato popular scripts, and more. Job Description Our company is seeking an experienced and dynamic professional to work as a Level 2 customer support specialist. The Level 2 Customer Support Specialist will be responsible for effectively resolving customer issues, and ensuring customer satisfaction. This role will also contribute to improving technical support procedures and following up on customer requests, ensuring the smooth functioning of the team. Key Responsibilities Architect, implement, and maintain servers, optimizing their performance. Exhibit prowess in Linux system administration, virtualization technologies, and cloud platforms. Demonstrate mastery in database administration and web server management. Safeguard network integrity by leveraging advanced networking principles, including IP addressing, DNS configuration, and stringent security protocols. Oversee the setup, configuration, and management of diverse hosting platforms, such as cPanel, Plesk, and WHMCS. Spearhead SSL certificate management and orchestrate virtual host configurations. Apply advanced troubleshooting techniques to identify and resolve performance issues, server failures, and error messages promptly. Establish effective communication with customers, answer their inquiries, and address their requests. Provide prompt and professional responses to ensure customer satisfaction. Provide technical assistance to customers, identify and troubleshoot issues. Resolve server or hosting platform-related problems, perform debugging, and offer solution recommendations. Assist customers with hosting packages, domain registrations, DNS management, and related matters. Track customer issues, provide status updates, and manage the resolution process. Analyze customer feedback and take necessary steps to enhance service quality. Qualifications Excellent written and verbal communication skills in English. Extensive hands-on experience and profound knowledge in Docker, Ansible, CI/CD, Exceptional proficiency in Linux and Windows operating systems. Expertise in scripting languages like Python and Bash, facilitating automation and efficiency. Preferred experience with relational databases such as MySQL, MariaDB, and PostgreSQL, with expertise in SQL administration. Knowledge and experience in the setup, configuration, and management of various hosting platforms like cPanel, Plesk, CuberPanel, HestiaCP, cwp, and WHMCS Knowledge and experience in web server management (Apache, Nginx, LiteSpeed). Comprehensive understanding of networking concepts, encompassing IP addressing, DNS management, and robust security protocols. Outstanding communication, collaboration, and problem-solving acumen. Strong analytical skills for diagnosing and resolving complex performance issues. A commitment to staying abreast of evolving technological trends. Show more Show less
Job Title: Technical Lead – Software Engineering Department: Technology Location: Remote Reports To: CTO Employment Type: Full-Time Position Summary UltaHost is seeking a highly skilled and experienced Technical Lead to oversee the design, development, and implementation of scalable software systems. This individual will serve as both a hands-on engineer and a strategic leader, guiding a cross-functional team of front-end and back-end developers. The ideal candidate brings deep expertise in modern JavaScript frameworks, backend technologies, and system architecture, with a proven track record in technical leadership and decision-making. Key Responsibilities Provide technical leadership and architectural direction for the development of high-performance applications and platforms. Lead, mentor, and manage a team of front-end and back-end developers , ensuring alignment with best practices and organizational goals. Define and enforce coding standards, architectural guidelines, and technical roadmaps . Collaborate with product managers, designers, and DevOps teams to deliver scalable, secure, and maintainable solutions. Drive the design and development of systems using React.js, Next.js, Node.js, and NestJS ; familiarity with GoLang is a strong plus. Serve as a Software Architect , designing system-level solutions, integration strategies, and long-term technology strategies. Translate product requirements into technical documentation, detailed tasks, and implementation plans . Conduct code reviews, ensure high-quality deliverables, and troubleshoot critical system issues. Stay informed on emerging technologies, proactively identifying opportunities for innovation and system improvement. Make strategic technical decisions on tools, frameworks, and architectural approaches. Required Qualifications Bachelor’s degree in Computer Science, Software Engineering, or a related field. Master’s degree preferred. 5+ years of experience in a technical leadership role within software development. Strong background in React.js, Next.js, Node.js, and NestJS . Proven experience as a Software Architect , designing scalable and reliable systems. Hands-on expertise with modern JavaScript/TypeScript ecosystems . Ability to lead and manage multidisciplinary development teams (frontend & backend). Strong decision-making skills and ability to balance trade-offs in complex technical environments. Excellent technical documentation, planning, and task breakdown skills. Outstanding communication and leadership abilities. Preferred Competencies Knowledge of GoLang and its ecosystem. Familiarity with containerization and orchestration (Docker, Kubernetes). Experience with CI/CD pipelines , automated testing, and DevOps practices. Knowledge of API security, distributed systems, and cloud environments (AWS, GCP, Azure) . Familiarity with Agile methodologies (Scrum/Kanban). Working Conditions & Benefits Remote work flexibility with global team collaboration. Competitive compensation package. Opportunity to shape the technical direction of core company platforms. Exposure to cutting-edge technologies in SaaS, hosting, and distributed systems.