Customer Support Executive (Voice and Chat Process) Company Name: Ullu Job location: Lucknow, Uttar Pradesh, India (Hybrid) Salary : upto 15000/- We’re Hiring! | Customer Support Executive (Voice & Chat Process) Are you fluent in English and Hindi and looking for a promising entry-level opportunity? Join our team as a Customer Support Executive for our OTT platform. Position: Customer Support Executive (Voice & Chat) Job Type: Hybrid, Night Shift Location: Lucknow Experience Level: Entry-level (Candidates with prior night shift experience preferred) Job Description: Customer Assistance: Respond to customer inquiries via voice and chat, ensuring quick and accurate resolutions. Problem Solving: Troubleshoot basic technical issues and assist with account-related queries. Escalations: Route complex cases to the appropriate teams, ensuring customer satisfaction. Documentation: Log interactions and resolutions in the CRM system. Requirements: Fluency in English and Hindi (spoken and written). Willingness to work night shifts (prior experience preferred). Strong communication skills with a customer-first attitude. Basic computer knowledge and typing speed. Entry-level candidates are welcome. Why Join Us? A stepping stone into the dynamic OTT industry. Hybrid work model for better flexibility. Great learning experience in a customer-centric role. Please Note: This is an entry-level position with a modest salary, ideal for those starting their career or looking for night shift opportunities. Show more Show less

We are seeking a talented and experienced Manager of Digital Marketing to join our team. The ideal candidate will have a minimum of 5 years of experience in digital marketing and a proven track record of driving successful marketing campaigns across various digital platforms. The Manager of Digital Marketing will be responsible for developing and implementing digital marketing strategies across all platform to increase brand awareness, drive traffic to our website, and generate leads. Roles and Responsibilities: Oversee annual and quarterly marketing calendars for digital campaigns, launches, and activations. Plan and execute YouTube channel growth strategies with a focus on channel optimization, revenue growth and engagement increase. Manage YouTube ad spends and analyze performance to optimize ROI Leverage trends and platform algorithms to grow organic digital footprints across social media platforms. Use analytics tools to report on campaign effectiveness and business impact. Share insights and recommendations regularly with stakeholders. Stay updated on industry trends, platform changes, and competitor strategies. Create quarterly and annual reports on all digital marketing initiatives, learnings, growth insights and map all strategy with revenue targets and goals Stay up-to-date on industry trends and best practices in digital marketing. Key Deliverables of the Role Digital sales – work with brands on mandate to sales through effective on platform performance marketing strategies. Performance marketing – create right plans for fast digital growth and other alternate channels. SEO – work with brands to close the right SEO framework for ensuring maximum organic traffic potential and executing strategy for growing organic traffic. Marketing measurement – deep diving and understanding the conversion funnel to help the platform grow & convert better. Work on reports for digital campaign effectiveness and management. Key Competencies 5-8 years of experience in digital marketing, preferably in the music, entertainment, or content industry. Proven success in growing YouTube channels and managing ad budgets. Strong grasp of digital platforms, content marketing, and music trends across languages. Data-driven approach with fluency in tools like Google Analytics, YouTube Studio, Meta Ads Manager, etc. Excellent leadership, communication, and project management skills. Ability to balance creative instincts with commercial objectives. Qualifications Master's Degree in Marketing Show more Show less

Job Title: Social Media Manager Location: Andheri, Mumbai Job Type: Full-Time (On-Site) Job Summary: We are looking for an experienced and passionate Social Media Manager to lead and execute our digital presence across all major social platforms. You’ll play a key role in growing our OTT platform’s brand visibility, driving engagement, and supporting content launches through strategic storytelling and real-time marketing. This role is perfect for someone who lives and breathes entertainment, understands audience behaviour, and knows how to translate trending moments into compelling content. Key Responsibilities: Develop and execute platform-specific social media strategies for Instagram, X (Twitter), YouTube, Facebook, LinkedIn, and emerging platforms like Threads or WhatsApp Channels Promote original content, series, and movies via strategic campaigns and real-time marketing Collaborate with content, design, and video editing teams to create buzzworthy trailers, memes, carousels, reels, behind-the-scenes content, and influencer tie-ins Coordinate with PR, media, and partnerships teams to amplify key launches and announcements Monitor daily social activity, audience sentiment, and trending topics; engage with the fan community and talent handles Handle live tweeting and real-time content during major premieres or OTT events Analyse content performance using analytics tools, track KPIs like views, shares, watch intent, and engagement rate, and optimize campaigns Oversee influencer and creator collaborations to amplify reach organically Manage and optimize paid social campaigns where applicable Requirements: 5–7 years of experience in social media management, preferably in the entertainment, OTT, media, or digital content space Deep understanding of entertainment trends, meme culture, influencer marketing, and digital-first audiences MBA in Marketing Strong storytelling, copywriting, and creative thinking skills Proficiency in tools like Meta Business Suite, YouTube Studio, Google Analytics, Sprout/Hootsuite, and Canva/Adobe Suite Experience working with performance marketing and organic strategy Strong communication and coordination skills with internal and external stakeholders (agencies, content partners, etc.) Bonus If You Have: Prior experience with an OTT platform, TV network, or film studio Contacts within the creator/influencer ecosystem Experience handling KOLs and talent profiles (actors, directors, etc.) Understanding of regional content dynamics (Tamil, Telugu, Malayalam, Kannada, Marathi, etc.) Show more Show less

Youtube and Facebook Manager Location - Mumbai Key Responsibilities: YouTube Management: Develop and implement YouTube content strategies to grow subscribers and views Schedule, upload, and optimize videos with strong titles, descriptions, tags, and thumbnails Monitor analytics and audience retention to improve performance Manage playlists, end screens, cards, and community engagement Coordinate with video editors, graphic designers, and talent Ensure compliance with platform policies and copyright rules Drive YouTube monetization via AdSense, Super Chat, Memberships, and Brand Integrations Facebook Management: Plan, schedule, and post content (videos, reels, stories, images, and links) Monitor Facebook insights and adapt strategies accordingly Engage with the community (comments, messages, shares) Run and optimize Facebook ad campaigns (if applicable) Grow page likes, video watch time, and followers Use Meta Business Suite to track performance and publish cross-platform Implement monetization tools (In-stream ads, fan subscriptions, branded content) Requirements: Bachelor’s degree in Marketing, Media, Communication, or a related field 2–5 years of experience managing branded YouTube & Facebook pages Hands-on experience with YouTube Studio, Meta Business Suite, Creator Studio Strong understanding of platform algorithms, trends, and analytics Good visual/aesthetic sense for thumbnails and content curation Familiarity with content copyright, community guidelines, and brand safety Basic knowledge of video editing tools is a plus Ability to work with cross-functional teams and under tight deadlines