We are looking for a proactive and tech-savvy Application Support Engineer to join our support desk team. This role involves responding to technical issues raised for our PHP Laravel, Node.js, and CMS-based applications, as well as addressing basic server and hosting-related concerns. You will be the first point of contact for incoming issues, performing root cause analysis and escalating to appropriate development or DevOps teams when needed. Role: Application Support Engineer – Web & Hosting Stack Employment Type: Full-time, [Immediate] Work Schedule: This is a 24x7 client support role that operates on a rotating shift basis , including weekends and holidays. Candidates must be open to flexible working hours , night shifts, and on-call support. Key Responsibilities: Monitor and manage incoming support tickets for PHP Laravel, Node.js, and CMS applications. Investigate issues, reproduce bugs, and provide workarounds or solutions when possible. Perform basic troubleshooting on server and hosting-related issues (DNS, database access, service uptime, etc.). Handle routine tasks in CMS systems like WordPress, Sanity.io or custom CMS platforms. Create and maintain internal documentation for recurring issues, processes, and solutions. Escalate complex issues to development, infrastructure, or third-party teams as needed. Coordinate with QA, DevOps, and Developers for issue resolution. Provide timely updates and communication to stakeholders on issue status. Assist in post-deployment support during releases or patch updates. Required Skills & Qualifications: 2+ years of experience in a technical support, application support, or L2 helpdesk role. Good understanding of PHP Laravel and Node.js frameworks (basic code reading/debugging ability). Familiarity with CMS platforms like WordPress, sanity.io, or custom-built CMS. Knowledge of web hosting components: DNS, Apache/Nginx, MySQL/PostgreSQL, SSL certificates, FTP, etc. Hands-on experience with Linux command line and basic server administration. Excellent problem-solving and communication skills. Experience with ticketing systems like Jira or Freshdesk.
