Tucows

Tucows Domains is the world’s largest wholesale domain registrar, playing a crucial role in maintaining the health, neutrality, and openness of the Internet through the domain name system (DNS). We operate globally under trusted brands like Ascio, Enom, Hover, and OpenSRS. Our Registry Services division is at the forefront of managing and innovating the infrastructure for gTLDs, dotBrands, and ccTLDs. With a platform capable of supporting hundreds of top-level domains and millions of second-level domains, we deliver performance, stability, and resilience to registry clients worldwide. We are excited to establish a Registry Operations Center in India to serve the newly awarded NIXI .IN TSP (Technical Service Provider) contract. This center will also support our growing presence in ccTLDs, gTLDs, and dotBrand operations globally. Why Join Tucows? We embrace a people-first philosophy rooted in respect, trust, and flexibility. At Tucows, your work can be remote-first or hybrid, allowing you to thrive from wherever you’re most productive. Today, over 1,000 team members in 20+ countries collaborate to make the Internet better every day. If this sounds exciting, we’d love for you to be part of our journey. Join the herd! About The Opportunity We are seeking to hire a keen and self-motivated intermediate engineer who loves the Internet, and loves learning, sharing their knowledge and applying new technologies to complex problems. As a Full Stack Software Engineer, you will be responsible for implementing and maintaining the server-side code for our registry system including backend services, web applications, databases and APIs. You are capable of navigating and understanding existing codebases and feel well working on linux servers to troubleshoot problems in production environments to quickly triage issues and address them. You will work closely with our project managers, customer support and other stakeholders to improve and maintain our software solutions to meet the needs of our users and customers. Key Responsibilities: Improve and maintain secure, scalable and efficient backend services using existing and new technologies. Maintain the public website of our customer, cooperative with specialized website teams Write efficient SQL queries and ensure performance and reliability Write unit tests, integration tests and end-to-end tests, where needed, to ensure the reliability and stability of our software. Debug and troubleshoot issues in new and existing systems, both code based as well as operational issues in an on-call rotation Document code, participate in code reviews and deploy new versions via existing CI/CD pipelines as a key responsibility to deliver reliable services 3rd level technical support for questions of our customer support team Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience 3+ years of professional experience as a backend-, frontend- or full stack software engineer or similar role Strong understanding of web technologies, protocols, and standards (e.g., HTTP, REST, JSON, XML and DNS) be familiar with DevOps practices & methodologies, like CI/CD, monitoring systems, incident management Ability to debug and troubleshoot issues in backend services and web applications Experience in implementing Restful APIs, using Git as version control system and an understanding how to use, maintain and debug a relational database system round up your technical skills Ability to work independently as well as part of a team Experience working remotely with a distributed team Strong communication and collaboration skills in fluent English and Hindi (both spoken and written) Nice to have: Proficiency in Python and/or Golang programming languages Experience with message brokers, with a preference for RabbitMQ Experience with cloud services like AWS, containerization technologies like Docker and/or Kubernetes as deployment/orchestration system Knowledge in API security frameworks, token management and user access control including OAuth, JWT, OpenAPI, etc. Knowledge in system administration, operations and infrastructure Understanding of the importance of using collaboration tools like Jira You feel comfortable in the domain industry, knowing about the relationship between registries and registrars Knowledge of EPP - the Extensible Provisioning Protocol. Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here. Show more Show less

Tucows Domains is the world’s largest wholesale domain registrar, playing a crucial role in maintaining the health, neutrality, and openness of the Internet through the domain name system (DNS). We operate globally under trusted brands like Ascio, Enom, Hover, and OpenSRS. Our Registry Services division is at the forefront of managing and innovating the infrastructure for gTLDs, dotBrands, and ccTLDs. With a platform capable of supporting hundreds of top-level domains and millions of second-level domains, we deliver performance, stability, and resilience to registry clients worldwide. We are excited to establish a Registry Operations Center in India to serve the newly awarded NIXI .IN TSP (Technical Service Provider) contract. This center will also support our growing presence in ccTLDs, gTLDs, and dotBrand operations globally. Why Join Tucows? We embrace a people-first philosophy rooted in respect, trust, and flexibility. At Tucows, your work can be remote-first or hybrid, allowing you to thrive from wherever you’re most productive. Today, over 1,000 team members in 20+ countries collaborate to make the Internet better every day. If this sounds exciting, we’d love for you to be part of our journey. Join the herd! About The Opportunity Tucows Domains is seeking a skilled Project Manager to lead technical projects in the domains industry. This role involves collaborating with Engineering team members, leaders, and subject matter experts (SMEs) to identify, plan, and execute operational solutions. You will leverage your technical fluency, project management expertise, and excellent communication skills to deliver impactful results in a dynamic, remote-friendly environment. As a Project Manager for technical projects, you will drive all aspects of the technical implementation of practical solutions, ensuring seamless coordination, effective communication, and successful delivery of outcomes that align with Tucows Domains’ strategic objectives. This is a completely remote opportunity within Gurgaon, India with the expectation of attending onsite meetings, functions, and/or events upon request. Key Responsibilities Identify project stakeholders, team members, requirements, and overall timelines. Define scope, schedule, budget, and risks with project teams and track project progress. Develop and implement robust communication plans, change management roadmaps, and critical paths. Leverage project management platforms (e.g., Wrike, Asana, Jira) to create, update, and share project statuses. Oversee the technical implementation of solutions, ensuring alignment with engineering objectives. Facilitate risk assessments and establish mitigation strategies for potential technical challenges. Prepare comprehensive documentation for all project phases, including deliverables, outcomes, and lessons learned. Coordinate global and cross-functional resources to achieve project success. Communicate progress, challenges, and key outcomes effectively to stakeholders and leadership. Provide sign-off for phase and project completion. Skills And Competencies Skilled at identifying potential risks and implementing strategies to mitigate them. Proven ability to work effectively with cross-departmental teams and stakeholders. Excellent verbal and written skills to convey complex ideas and technical details to diverse stakeholders effectively. Ability to analyze complex technical challenges and propose actionable solutions. Capability to lead multidisciplinary teams and drive project success. Proven ability to inspire and guide teams, create cohesive teams, resolve conflicts, foster collaboration, and drive ownership of goals. Adept at managing multiple priorities, delegating tasks, and using resources efficiently. Strong time management and multitasking capabilities to oversee multiple priorities and deadlines. Analytical and creative abilities to overcome obstacles and achieve project objectives. Confidence in making informed decisions under pressure and managing conflicting priorities. Familiarity with project management tools (e.g., Jira, Wrike, Asana) Flexible and open to navigating changes and adopting new tools or methodologies. Minimum Qualifications 6+ years of relevant experience in project management roles. Proven experience leading technology projects, working closely with engineering and multidisciplinary teams. Proficiency in project management tools such as Wrike, Asana, or Jira. Exceptional risk analysis, prioritization, and resource management skills. Excellent written and oral communication skills in English. Demonstrated ability to deliver projects on time, within budget, and to specification. PMI Project Management Professional (PMP) certification. Nice to Have Knowledge of Hindi. Familiarity with the domain name industry. Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here. Show more Show less

As a part of Tucows Domains, the world's largest wholesale domain registrar, you will play a significant role in upholding the integrity, neutrality, and accessibility of the Internet through the domain name system (DNS). Operating on a global scale under respected brands such as Ascio, Enom, Hover, and OpenSRS, we are dedicated to managing and innovating the infrastructure for various domain types, including gTLDs, dotBrands, and ccTLDs. Our robust platform is designed to support numerous top-level domains and millions of second-level domains, ensuring superior performance, stability, and resilience for registry clients worldwide. Excitingly, we are establishing a Registry Operations Center in India to cater to the recently awarded NIXI .IN TSP (Technical Service Provider) contract. This center will also provide support for our expanding operations in ccTLDs, gTLDs, and dotBrand domains globally. At Tucows, we prioritize a people-first approach founded on principles of respect, trust, and flexibility. Whether you prefer a remote-first or hybrid work environment, you will have the opportunity to excel from wherever you are most productive. Join over 1,000 team members across 20+ countries who collaborate daily to enhance the Internet experience for users worldwide. Your role as a Team Manager will involve providing essential support to our front-line agents, assisting them with problem-solving, escalations, and general inquiries. You will be the supportive voice, offering guidance and assistance with care and respect. This fast-paced and challenging position requires patience, composure, and a proactive approach to resolving issues. We are seeking individuals who are systematic, open-minded, curious, self-motivated, and resourceful problem-solvers. Your organizational skills, attention to detail, and customer-centric focus will be key in this role. Tucows operates a cutting-edge customer service operation, offering exceptional benefits, generous vacation time, competitive salaries, and comprehensive training. While the job entails continuous interaction with customers via phone, handling inquiries, and adapting to a rotating work schedule, we value individuals who thrive in such an environment. Our Customer Service team is composed of dedicated professionals who view their role as a long-term career option. Your progression within the organization will be supported, starting from answering phones to potentially advancing to leadership roles. Your responsibilities will include providing direct assistance to customers via voice, email, and chat channels, sharing technical expertise with the team, monitoring customer interactions, owning escalated customer issues, documenting information for future reference, and collaborating with various departments to address customer needs effectively. Strong communication skills, attention to detail, time management abilities, technical proficiency, and a customer-centric mindset are essential for success in this role. To be considered for this position, post-secondary education is preferred, along with 2-3 years of experience in a call center customer support environment, previous exposure to domain, website, and DNS support, and familiarity with software or technology-related products. Industry certifications such as MCSA, MCSE, CCNA, or A+ are advantageous. A passion for the Internet, commitment to customer service excellence, and a proactive approach to problem-solving are fundamental qualities we seek in prospective candidates. At Tucows, we are committed to promoting an open Internet, bridging the digital divide, and advocating for fairness and equality. We provide reasonable accommodations for individuals with disabilities during the application process and throughout their employment. Join us in our mission to make the Internet a better place for all users.,

Tucows Domains is the world’s largest wholesale domain registrar, playing a crucial role in maintaining the health, neutrality, and openness of the Internet through the domain name system (DNS). We operate globally under trusted brands like Ascio, Enom, Hover, and OpenSRS. Our Registry Services division is at the forefront of managing and innovating the infrastructure for gTLDs, dotBrands, and ccTLDs. With a platform capable of supporting hundreds of top-level domains and millions of second-level domains, we deliver performance, stability, and resilience to registry clients worldwide. We are excited to establish a Registry Operations Center in India to serve the newly awarded NIXI .IN TSP (Technical Service Provider) contract. This center will also support our growing presence in ccTLDs, gTLDs, and dotBrand operations globally. Why Join Tucows? We embrace a people-first philosophy rooted in respect, trust, and flexibility. At Tucows, your work can be remote-first or hybrid, allowing you to thrive from wherever you’re most productive. Today, over 1,000 team members in 20+ countries collaborate to make the Internet better every day. If this sounds exciting, we’d love for you to be part of our journey. Join the herd! About The Opportunity Tucows Domains is seeking a skilled Project Manager to lead technical projects in the domains industry. This role involves collaborating with Engineering team members, leaders, and subject matter experts (SMEs) to identify, plan, and execute operational solutions. You will leverage your technical fluency, project management expertise, and excellent communication skills to deliver impactful results in a dynamic, remote-friendly environment. As a Project Manager for technical projects, you will drive all aspects of the technical implementation of practical solutions, ensuring seamless coordination, effective communication, and successful delivery of outcomes that align with Tucows Domains’ strategic objectives. This is a completely remote opportunity within Gurgaon, India with the expectation of attending onsite meetings, functions, and/or events upon request. Key Responsibilities Identify project stakeholders, team members, requirements, and overall timelines. Define scope, schedule, budget, and risks with project teams and track project progress. Develop and implement robust communication plans, change management roadmaps, and critical paths. Leverage project management platforms (e.g., Wrike, Asana, Jira) to create, update, and share project statuses. Oversee the technical implementation of solutions, ensuring alignment with engineering objectives. Facilitate risk assessments and establish mitigation strategies for potential technical challenges. Prepare comprehensive documentation for all project phases, including deliverables, outcomes, and lessons learned. Coordinate global and cross-functional resources to achieve project success. Communicate progress, challenges, and key outcomes effectively to stakeholders and leadership. Provide sign-off for phase and project completion. Skills And Competencies Skilled at identifying potential risks and implementing strategies to mitigate them. Proven ability to work effectively with cross-departmental teams and stakeholders. Excellent verbal and written skills to convey complex ideas and technical details to diverse stakeholders effectively. Ability to analyze complex technical challenges and propose actionable solutions. Capability to lead multidisciplinary teams and drive project success. Proven ability to inspire and guide teams, create cohesive teams, resolve conflicts, foster collaboration, and drive ownership of goals. Adept at managing multiple priorities, delegating tasks, and using resources efficiently. Strong time management and multitasking capabilities to oversee multiple priorities and deadlines. Analytical and creative abilities to overcome obstacles and achieve project objectives. Confidence in making informed decisions under pressure and managing conflicting priorities. Familiarity with project management tools (e.g., Jira, Wrike, Asana) Flexible and open to navigating changes and adopting new tools or methodologies. Minimum Qualifications 6+ years of relevant experience in project management roles. Proven experience leading technology projects, working closely with engineering and multidisciplinary teams. Proficiency in project management tools such as Wrike, Asana, or Jira. Exceptional risk analysis, prioritization, and resource management skills. Excellent written and oral communication skills in English. Demonstrated ability to deliver projects on time, within budget, and to specification. PMI Project Management Professional (PMP) certification. Nice to Have Knowledge of Hindi. Familiarity with the domain name industry. Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Tucows Domains is the world’s largest wholesale domain registrar, playing a crucial role in maintaining the health, neutrality, and openness of the Internet through the domain name system (DNS). We operate globally under trusted brands like Ascio, Enom, Hover, and OpenSRS. Our Registry Services division is at the forefront of managing and innovating the infrastructure for gTLDs, dotBrands, and ccTLDs. With a platform capable of supporting hundreds of top-level domains and millions of second-level domains, we deliver performance, stability, and resilience to registry clients worldwide. We are excited to establish a Registry Operations Center in India to serve the newly awarded NIXI .IN TSP (Technical Service Provider) contract. This center will also support our growing presence in ccTLDs, gTLDs, and dotBrand operations globally. Why Join Tucows? We embrace a people-first philosophy rooted in respect, trust, and flexibility. At Tucows, your work can be remote-first or hybrid, allowing you to thrive from wherever you’re most productive. Today, over 1,000 team members in 20+ countries collaborate to make the Internet better every day. If this sounds exciting, we’d love for you to be part of our journey. Join the herd! About The Opportunity We are seeking to hire a keen and self-motivated intermediate engineer who loves the Internet, and loves learning, sharing their knowledge and applying new technologies to complex problems. As a Full Stack Software Engineer, you will be responsible for implementing and maintaining the server-side code for our registry system including backend services, web applications, databases and APIs. You are capable of navigating and understanding existing codebases and feel well working on linux servers to troubleshoot problems in production environments to quickly triage issues and address them. You will work closely with our project managers, customer support and other stakeholders to improve and maintain our software solutions to meet the needs of our users and customers. Key Responsibilities: Improve and maintain secure, scalable and efficient backend services using existing and new technologies. Maintain the public website of our customer, cooperative with specialized website teams Write efficient SQL queries and ensure performance and reliability Write unit tests, integration tests and end-to-end tests, where needed, to ensure the reliability and stability of our software. Debug and troubleshoot issues in new and existing systems, both code based as well as operational issues in an on-call rotation Document code, participate in code reviews and deploy new versions via existing CI/CD pipelines as a key responsibility to deliver reliable services 3rd level technical support for questions of our customer support team Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience 3+ years of professional experience as a backend-, frontend- or full stack software engineer or similar role Strong understanding of web technologies, protocols, and standards (e.g., HTTP, REST, JSON, XML and DNS) be familiar with DevOps practices & methodologies, like CI/CD, monitoring systems, incident management Ability to debug and troubleshoot issues in backend services and web applications Experience in implementing Restful APIs, using Git as version control system and an understanding how to use, maintain and debug a relational database system round up your technical skills Ability to work independently as well as part of a team Experience working remotely with a distributed team Strong communication and collaboration skills in fluent English and Hindi (both spoken and written) Nice to have: Proficiency in Python and/or Golang programming languages Experience with message brokers, with a preference for RabbitMQ Experience with cloud services like AWS, containerization technologies like Docker and/or Kubernetes as deployment/orchestration system Knowledge in API security frameworks, token management and user access control including OAuth, JWT, OpenAPI, etc. Knowledge in system administration, operations and infrastructure Understanding of the importance of using collaboration tools like Jira You feel comfortable in the domain industry, knowing about the relationship between registries and registrars Knowledge of EPP - the Extensible Provisioning Protocol. Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here.