Skill: UAT- Manual Testing - Payments - Cash ops UAT with Payments experience Job ID: 385217 Relevant Experience: 5+ years Location: Chennai/Bangalore Grade: BPO 3/4 Salary Package: 9 – 12 LPA Notice period: Immediate – 60 days Roles and responsibilities • Payments subject matter expert with domain knowledge • Sound understanding on Cash products & message types (MT series), MT103, 202, 202COV Message, routing and clearing logics • Must have good exposure on ISO formats CBPR+ & HVPS (PACS – MX), involvement in ISO migration. • Should be well versed with major clearing platforms SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA and other MESA countries. • Testing experience & generic project management skills are preferred • Should possess common understanding about Investigation process and its msg types (CAMT etc.,) • Adopt to the new Ways of Working to experiment, innovate and iterate to deliver best in class solutions as part of the Client Journey
Role Name: Team Manager Location: Indore Profile needed: 3 - 4 Grade: BPO 3/4 Salary: up to 9 - 11 LPA SKILLS AND COMPETENCIES: • Ability to track, analyze, and interpret performance data (including customer satisfaction and case progress) to identify trends and areas for improvement. • Ability to identify, analyze, and effectively address operational issues. • Ability to interpret data and generate reports to communicate performance and identify improvement opportunities. • Leadership & Team Management: Ability to motivate, guide, and develop a team of case management professionals. • Coaching & Development: Skill in providing constructive feedback, identifying learning opportunities, and coaching team members for performance improvement. • Stakeholder Management: Ability to build and maintain effective working relationships with relevant stakeholders. • Customer Focus: Commitment to understanding and addressing customer needs and ensuring high levels of customer satisfaction. • Results Orientation: Focus on achieving targets, meeting SLOs, and driving performance improvements. RESPONSIBILITIES: Case Management: • Monitor daily case progress to ensure timely updates and address any issues. • Ensure compliance with service level objectives across all active cases handled by the team. • Serve as a point of escalation for complex or sensitive cases, providing guidance and support to team members to reach resolution. • Facilitate cross-functional collaboration to resolve cases that require input or action from other teams. Performance Management: • Establish clear performance expectations and individual goals for team members that align with overall operational objectives. • Provide regular and constructive feedback to team members on their performance, highlighting strengths and areas for development. • Implement performance improvement plans for team members who are not meeting expectations, providing the necessary support and resources. • Analyze key performance indicators beyond customer satisfaction and escalations to gain a holistic view of team performance. Governance: • Ensure adherence to all relevant policies, procedures, and regulatory requirements within the operations team. • Participate in strategic planning initiatives to contribute operational insights and support the achievement of broader organizational goals. • Foster a culture of continuous improvement within the team, encouraging feedback and the proactive identification of opportunities for process enhancement. • Manage team resources effectively, including workload distribution and ensuring adequate staffing levels to meet operational demands.