Job Description Provide L1 support for web applications including issue resolution, user training, update data Coordinate with client and developers for complex issues Document application features and support taks Analyse support tasks and work with developers for permanent resolutions Preferred candidate profile Graduate/ PG in any discipline At least 3-5 years of experience in L1 support Development experience of atleast 1-2 years on springboot Good knowledge on mongo and MySQL Immediate joiners will be preferred

Key Responsibilities : Collaborate with stakeholders to understand business requirements and develop solutions that meet those needs. Create detailed BRDs and FSDs for new projects and initiatives. Develop and execute project plans, including timelines, resource allocation, and risk management strategies. Ensure successful delivery of projects through effective change management practices. Provide ongoing support to clients and internal teams as needed. Training of end users Job Requirements : Strong understanding of planning, data, and project management methodologies. Familiarity with change management principles and techniques. Masters/Bachelor's degree in a related field (e.g., Computer Science, Information Technology) preferred but not required. Certifications and training for insurance in India will be preferred