Roles and ResponsibilitiesManage customer support operations, ensuring timely resolution of customer queries and complaints.Develop and implement effective strategies to improve customer satisfaction, retention, and escalation rates.Collaborate with logistics sales team to resolve complex issues related to product delivery and service quality.Analyze data to identify trends and areas for improvement in customer handling processes.Ensure compliance with company policies and procedures while maintaining high levels of professionalism.

Roles and ResponsibilitiesManage day-to-day operations of the cluster, ensuring efficient logistics planning, transportation management, and fleet optimization.Develop and implement operational strategies to improve customer service levels, reduce costs, and increase efficiency.Analyze data to identify trends and areas for improvement in logistics operations and develop recommendations for process enhancements.Ensure compliance with company policies, regulatory requirements, and industry standards.Job Location : Gurgaon (Udyog Vihar Phase 1)Company Name : Trucksup Solution

Roles and ResponsibilitiesManage key accounts to drive revenue growth through effective client retention and acquisition strategies.Develop and execute plans to increase sales volume, improve customer satisfaction, and enhance overall account performance.Identify new business opportunities by building relationships with potential clients and expanding existing networks.Collaborate with internal teams to resolve issues, provide support, and ensure seamless delivery of services.Analyze market trends, competitor activity, and customer needs to inform strategic decisions.

Roles and ResponsibilitiesCollaborate with stakeholders to gather business requirements and develop solutions that meet their needs.Conduct requirement analysis, planning, and gathering for IT projects using tools like Excel, PowerPoint presentations, and user stories.Work closely with cross-functional teams to ensure successful project delivery through agile methodologies such as Scrum.Develop wireframes and documentation for complex systems from scratch or modify existing designs based on feedback from stakeholders.Participate in requirement gathering sessions with clients to understand their business needs and provide recommendations for improvement.