Role & responsibilities Interpersonal and Communication Abilities: Receptionists need to have excellent verbal and written interpersonal and communication skillsTechnical Competence: Receptionists should be capable of using common office tools like photocopiers and fax machines and Microsoft Office, including Word, Excel, and OutlookProfessionalism: In a fast-paced atmosphere, receptionists must maintain a professional attitude and handle sensitive information discreetlyCustomer service: Receptionists must be enthusiastic about offering the best customer service and capable of handling client inquiries and grievances politely and professionallyDependability: Since receptionists are responsible for maintaining the front desk and representing the company, they must be reliable and punctual