Company Description TripFactory is the fastest growing dotcom company for inbound and outbound Holiday travel. Founded by the team behind Via.com, it leverages deep industry knowledge and technology to facilitate seamless holiday experiences. With a team of 200+ passionate travel experts, TripFactory is committed to providing the best prices and support for travelers. The company is an official airline partner with leading airlines such as GoAir, Air Asia, Jet Airways, and preferred partners with Indigo, Cathay Pacific, Singapore Airlines, Etihad, Qatar, Emirates, and Scoot. Join us on our mission to redefine holiday travel. Role Description This is a full-time, on-site role for a Social Media Manager located in Siliguri. The Social Media Manager will be responsible for managing all social media platforms, developing and implementing content strategies, optimizing social media campaigns, and writing engaging content. The role will include the daily management of social media accounts, monitoring analytics and performance metrics, and engaging with users to build a strong community presence. Qualifications Social Media Marketing, Social Media Optimization (SMO), and Content Strategy skills Strong Communication and Writing skills Experience with analytics tools and performance metrics Proven ability to engage with users and build community presence Excellent organizational and multitasking abilities Ability to work independently and collaboratively Bachelor's degree in Marketing, Communications, or a related field Experience in the travel and tourism industry is a plus Show more Show less
Company Description TripFactory, founded by the creators of Via.com, is the fastest growing dotcom company for inbound and outbound holiday travel. We are a team of over 200 passionate travel experts, dedicated to transforming the holiday market with our expertise, competitive pricing, and technology-enabled solutions. TripFactory partners with India's leading airlines and many global carriers to provide the best travel experiences. Join us in Siliguri as we build the largest team in the holiday space across the globe. Role Description This is a full-time, on-site role for a Content Creator located in Siliguri. The Content Creator will be responsible for developing engaging travel content, writing blog posts, creating social media updates, and crafting marketing materials. Day-to-day tasks include researching travel trends, collaborating with the marketing team, editing and proofreading content, and ensuring all content aligns with our brand voice and strategy. Qualifications Experience in Content Creation, Writing, and Editing Proficiency in Research, SEO, and Social Media Management Skills in Digital Marketing and Content Strategy Excellent written and verbal communication skills Ability to work independently and collaboratively in an on-site setting Familiarity with the travel industry is an advantage Bachelor's degree in English, Journalism, Communications, Marketing, or a related field Show more Show less
Company Description TripFactory.com is a leading dotcom company for inbound and outbound holiday travel, founded by the team behind Via.com. With a focus on technology enablement, destination expertise, and competitive pricing, TripFactory is quickly becoming a major player in the holiday space. The company boasts a team of 200+ passionate travel experts and is aiming to build the largest team in the holiday industry globally. Role Description This is a full-time on-site role in Siliguri for a Content Writer at TripFactory.com. The Content Writer will be responsible for creating web content, developing content strategies, conducting research, writing, and proofreading. The role entails crafting engaging and informative content to enhance the holiday travel experience for customers. Qualifications Web Content Writing, Writing, and Proofreading skills Experience in content strategy and research Strong attention to detail and ability to meet deadlines Knowledge of SEO best practices Excellent communication and collaboration skills Experience in the travel industry is a plus Bachelor's degree in English, Journalism, Communications, or related field Show more Show less
Company Description TripFactory is a rapidly growing dotcom company specializing in inbound and outbound holiday travel. As the latest venture from the founders of Via.com, TripFactory leverages deep industry knowledge, destination expertise, and cutting-edge technology to provide travelers with the best prices and seamless travel experiences. The company is already a team of over 200 passionate travel experts and partners with top airlines, aiming to build the largest team in the holiday space globally. TripFactory is dedicated to revolutionizing the holiday market with innovative solutions and exceptional service. Role Description This is a full-time on-site role for a Social Media Strategist, located in Siliguri. The Social Media Strategist will be responsible for developing and executing social media marketing strategies, creating content plans, optimizing social media performance (SMO), and managing public relations on social platforms. Day-to-day tasks include analyzing social media metrics, engaging with the community, and ensuring brand consistency across all social channels to enhance the company's online presence and drive engagement. Qualifications Skills in Social Media Marketing and Social Media Optimization (SMO) Strong Communication and Public Relations abilities Experience in developing Content Strategies Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the travel industry is a plus Bachelor's degree in Marketing, Communications, Public Relations, or related field Show more Show less
Company Description Tripfactory is the latest venture from the founders of Via.com, the fastest-growing and profitable travel company in Asia. Specializing in both inbound and outbound holiday travel, Tripfactory leverages its expertise, destination specialists, and technology to offer the best prices and ease of booking. Based out of India, Tripfactory collaborates with many of the country's top airlines and strives to build the largest team of holiday travel experts globally. With over 200 passionate travel experts, Tripfactory is significantly impacting the holiday market. Role Description This is a full-time on-site role located in Siliguri for a Content Writer. The Content Writer will be responsible for crafting and editing web content, developing content strategies, conducting detailed research, writing, and proofreading. The role entails ensuring that the content is engaging, accurate, and aligned with the company’s goals to attract and inform customers. Qualifications Web Content Writing and Writing skills Content Strategy development and Research skills Proofreading abilities Excellent written and verbal communication skills Ability to work effectively in an on-site team environment Experience in the travel industry is a plus Bachelor's degree in English, Journalism, Communications, or a related field Show more Show less
Job Title: Destination Expert Location: Bengaluru, India Department: Sales / Travel Planning Job Summary: As a Destination Expert, you will assist customers in planning their travel by providing expert guidance on destinations, customizing itineraries, and ensuring a seamless booking experience. Key Responsibilities: Understand customer travel requirements and suggest suitable destinations and packages Create customized itineraries based on client preferences and budget Provide in-depth knowledge of destinations, hotels, activities, and travel logistics Coordinate with internal teams and vendors to ensure timely and accurate service Build rapport with customers to ensure a high level of satisfaction and repeat business Meet sales targets and maintain accurate records of interactions and bookings Requirements: Bachelor's degree (Hospitality, Travel, or related field preferred) 0–3 years of experience in travel planning or sales Excellent communication and interpersonal skills Strong knowledge of domestic and/or international travel destinations Customer-focused with a problem-solving attitude Proficient in MS Office and travel booking tools Location- on-site ( Bangaore ) Show more Show less
TripFactory is a global leader in customized vacation planning and seamless travel experiences. Founded in 2014, the company collaborates with channel partners across 110 countries and 1,700 cities, offering vacation packages in 32,000 cities worldwide. If you are looking to solve and build scalable products and manage product lifecycles end to end, then we have got the right opportunity for you. This is a full-time on-site role for Lead Software Engineer located in Bengaluru. We are looking for engineers who like to code and build systems and are passionate about technology. It's not a managerial position. Responsibilities: - Lead Feature And Product Development: Oversee the development of new features, experiments, technical projects, and complex systems to enhance our product capabilities. - Architect, Mentor, and Drive Technology Choices: Act as a technical architect, providing mentorship and guidance while steering the team towards optimal technology and design choices. - Evolve Architecture: Continuously evolve our system architecture, implementing improvements to enhance scalability, performance, and maintainability. - Collaborate Across Teams: Engage closely with software engineering, client, and infrastructure teams to deliver robust, integrated solutions. - Champion Improvement: Proactively seek opportunities to improve our products, codebase, and development processes, fostering an environment of innovation. - Set Coding Standards: Write high-quality code and set an example, helping others to achieve and maintain best coding practices. - Drive Technical Decisions: Lead technical decision-making across the organization, ensuring alignment with long-term goals and technical vision. Qualifications: - 5+ years of experience building scalable applications in Java. - Should carry product development experience. - Expertise in building end-to-end products (a bonus). - Bachelors or Masters in Computer Science. - Experience in working with Hibernate and PostgreSQL. - Back-End Web Development expertise. - Proficiency in algorithms and data structures. - Hands-on coding skills.,
Key Responsibilities : Create and manage complete flight itineraries on GDS (Amadeus/Galileo/Sabre) for FITs and group departures Coordinate and confirm group fares with airline partners based on travel requirements. Respond to fare-related queries, itinerary change requests, and booking updates from agents and internal sales teams. Ensure all PNRs are accurately built, ticketing deadlines tracked, and bookings monitored until travel date. Assist in fare comparisons, seat blocks, and ensuring airline group contracts are fulfilled. Manage all pre-departure communication related to flight changes, schedule updates, and operational notes. Maintain airline group PNRs, monitor fare deadlines, and ensure timely issuance of tickets. Skills Required: Minimum 2 / 4 years of hands-on experience with any major GDS (Amadeus, Galileo, or Sabre) Knowledge of fare rules, airline policies, and group fare handling Strong communication and coordination skills Ability to work under timelines and manage multiple group itineraries efficiently
You will be working as a Senior Frontend Developer at TripFactory.com, located in Bengaluru. Your responsibilities will include handling front-end development tasks on a daily basis, ensuring the website's responsiveness, software development, and overall web development. Your role will involve collaborating with cross-functional teams to enhance user experience and drive innovation in the online holiday travel industry. To excel in this role, you should have experience in Front-End Development using JSP and building products using JSP, HTML, and CSS. Additionally, you should be specialized in working with jQuery and Javascript. Join TripFactory.com and be a part of a team that is revolutionizing the holiday market with technology-enabled solutions.,
You will be responsible for performing thorough supplier and bank reconciliations to ensure accuracy in financial records. Collaborating with internal teams to address reconciliation-related issues will also be a key part of your role. It will be your responsibility to monitor and verify the accuracy of financial transactions, ensuring compliance with company policies and regulatory requirements. You will need to prepare detailed reconciliation reports for management review and identify opportunities for process improvements, implementing innovative solutions to optimize reconciliation workflows. Utilizing advanced Excel functions such as VLOOKUP, INDEX-MATCH, SUMIFS, Pivot Tables, and complex formulas will be crucial to streamline reconciliation and reporting processes. Timely completion of reconciliation tasks within deadlines is a must. Your proficiency in advanced Excel formulas and functions will be essential for this role. Strong analytical and problem-solving skills with a keen eye for detail are required. You should be able to think creatively and propose new action plans to enhance existing processes. Excellent communication skills are necessary to collaborate effectively with internal teams and external suppliers. You should be able to work independently and meet deadlines in a fast-paced environment. Knowledge of ERP systems like Tally, SAP, and financial software is a plus. A bachelor's degree in accounting, finance, or a related field is preferred. Preferred skills for this position include experience in process automation and optimization, as well as strong organizational skills to manage multiple tasks efficiently. A creative mindset for developing and implementing new strategies is also beneficial.,
Position Overview We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team in Bangalore . This full-time position offers an exciting opportunity for individuals who are passionate about providing exceptional customer service and have a keen interest in the travel industry. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and fostering long-term relationships with our clients. Key Responsibilities Assist customers with travel planning, including itinerary creation and travel arrangements. Provide expert advice on travel sales, ensuring customers receive the best options tailored to their needs. Develop and maintain strong customer relationships to enhance customer loyalty and retention. Engage in business development activities to identify new opportunities and expand our customer base. Handle inside sales inquiries and convert leads into successful bookings. Collaborate with team members to ensure seamless service delivery and address customer concerns promptly. Stay updated on industry trends and travel regulations to provide accurate information to customers. Qualifications The ideal candidate will possess the following qualifications: 1 to 3 years of experience in customer support or a related field, preferably in the travel industry. Strong communication and interpersonal skills, with the ability to engage effectively with customers. Proficient in travel planning and arrangements, with a solid understanding of travel sales processes. Demonstrated ability to develop and maintain customer relationships. Proactive approach to problem-solving and a strong customer service orientation. Ability to work collaboratively in a team environment while also being self-motivated. Familiarity with CRM software and other customer support tools is a plus. This position offers an annual salary of 3,50,000 and is based in Bangalore . We have 10 positions available for this role, and we are looking for candidates who are ready to work on-site during the day. If you are passionate about travel and customer service, we encourage you to apply and become a part of our growing team! This job is provided by Shine.com
TripFactory is seeking a full-time Social Media Strategist to join their team in Siliguri. As a rapidly growing dotcom company specializing in inbound and outbound holiday travel, TripFactory aims to revolutionize the holiday market by providing travelers with the best prices and seamless travel experiences. The company leverages deep industry knowledge, destination expertise, and cutting-edge technology to deliver exceptional service. As the Social Media Strategist, your primary responsibility will be to develop and execute social media marketing strategies, create content plans, and optimize social media performance. You will be tasked with managing public relations on social platforms, analyzing social media metrics, engaging with the community, and ensuring brand consistency across all channels. Your role will play a crucial part in enhancing the company's online presence and driving engagement with the target audience. The ideal candidate for this role should possess skills in Social Media Marketing and Social Media Optimization (SMO), along with strong communication and public relations abilities. Experience in developing content strategies, excellent written and verbal communication skills, and the ability to work both independently and as part of a team are essential. While not mandatory, prior experience in the travel industry would be a plus. A Bachelor's degree in Marketing, Communications, Public Relations, or a related field is required for this position. If you are passionate about social media, have a keen eye for detail, and are eager to contribute to a dynamic team in the holiday space, we encourage you to apply for the Social Media Strategist role at TripFactory. Join us in our mission to reshape the holiday market with innovative solutions and exceptional service.,
TripFactory.com is seeking a dedicated Travel Consultant to join our team in Siliguri. As a Travel Consultant, you will play a vital role in creating travel itineraries, managing travel arrangements, and delivering exceptional customer service to our clients. Your responsibilities will include handling reservations, providing travel consultancy, and ensuring that our clients enjoy positive travel experiences throughout their journey. To excel in this role, you should have a strong background in Travel Consulting, Travel Management, and Travel Arrangements. Customer service and reservation skills are crucial for success in this position. Excellent communication and interpersonal abilities are essential, along with the capacity to work both independently and collaboratively within a team setting. Previous experience in the travel industry would be advantageous, and a Bachelor's degree in Travel, Tourism, Hospitality, or a related field is desirable. Join our team of passionate travel experts who are determined to offer unbeatable prices and destination expertise supported by advanced technology. As part of our mission to become the leading team of travel experts globally, you will have the opportunity to contribute to our growth and success while providing outstanding service to our clients. Apply now and be a part of our dynamic and innovative company culture at TripFactory.com.,
About Manage full-cycle hiring with HR, from sourcing to onboarding. Conduct monthly 1:1s to review performance, recognize strengths, and set development plans. Serve as primary contact for grievances, ensuring fair and timely resolution. Operations & Escalation Handling Oversee the resolution of complex customer issues by managing all escalated cases. Lead daily team briefings to address performance gaps and share critical updates. Ensure business continuity by providing operational support during weekends when required. Strategically manage workforce scheduling, approving leave and time-off requests to maintain optimal coverage. Quality, Process, & Performance Improvement Lead daily quality audits of calls and chats to assess performance and uphold exceptional service standards. Champion operational excellence by identifying process, training, and product improvements, and leading strategic change execution. Leverage data insights on productivity and behavior to drive personalized coaching and professional development. Ensure fair and accurate incentive payouts through meticulous oversight of calculations and timelines. Own and maintain the Freshdesk knowledge base, curating and updating critical SOPs. Reporting & Cross-Functional Collaboration Deliver strategic insights through weekly ARC Sales Report analysis and distribution. Align cross-functional teams on performance goals for cohesive execution. Serve as primary contact for technical and product inquiries, ensuring swift resolution (ref:iimjobs.com)
Company Description TripFactory is the fastest-growing dotcom company specializing in holiday travel for inbound and outbound travelers. Building on the success of Via.com, TripFactory has excelled in the Holiday Space through our deep industry knowledge, destination expertise, competitive pricing, and technology-driven solutions. We collaborate with leading airlines and employ over 200 passionate travel experts. Our mission is to create the world's largest team in the holiday market globally. Role Description This is a full-time role for a Front Office Executive, based in Siliguri. The Front Office Executive will be responsible for managing receptionist duties, handling customer inquiries, providing excellent customer service, and maintaining a welcoming front office environment. Daily tasks include greeting visitors, managing incoming calls, coordinating front office activities, and ensuring a seamless customer experience. Qualifications Receptionist Duties and Front Office management skills Excellent Interpersonal Skills and Communication skills Strong Customer Service skills Ability to work on-site in Siliguri Proficiency in using office software and telecommunication systems Previous experience in a similar role is an advantage High school diploma or equivalent; additional qualifications are a plus