As a translator at Translate By Humans, you will be a vital part of our team dedicated to providing inherently humane services. We are continuously expanding our boundaries and are in search of talented translators with substantial experience. If you are someone who is academically qualified, holds certification in translation, maintains a flawless track record, and is dedicated to enhancing your professional experience, then we invite you to consider joining our team. Key Requirements: - Proven work experience as a Translator, Interpreter, or similar role - Fluency in your native language and proficient in at least one other language - Exceptional proofreading skills to identify and correct grammar, spelling, and punctuation errors - Proficiency in content editing tools - Familiarity with translation software, CAT tools, etc. - Strong time-management skills - Additional certification in Linguistics is preferred - Affiliation with one or more translation societies is advantageous If you are seeking a collaborative environment with diverse and engaging assignments, Translate By Humans may be the perfect fit for you. Job Information: - Date Opened: 01/09/2022 - Job Type: Freelance - Industry: Language Services - Work Experience: 5+ years,
Job Description About the Role We are seeking an experienced and strategic Senior Account Manager to join our Ahmedabad office. In this role, you will own relationships with our highest‑value and most complex customers, including well‑known global brands such as Pipedrive, TransferGo, and Bitcoine. You’ll drive adoption, retention, and revenue growth while acting as a trusted advisor to key stakeholders. This position requires deep experience in B2B SaaS and the ability to manage accounts with a blend of strategy, communication, and data-driven decision-making. Key Responsibilities Strategic Account Ownership Manage and nurture relationships with high-value, complex, or enterprise-level accounts. Serve as the primary point of contact for strategic customers, ensuring alignment with their long-term goals. Lead Quarterly Business Reviews (QBRs) and strategic planning sessions. Onboarding & Customer Activation Oversee onboarding for high-priority customers, ensuring a smooth and fast time-to-value. Tailor implementation and training programs based on customer needs. Conduct product demos for inbound leads when required, helping them assess fit and move into the onboarding pipeline. Growth & Revenue Responsibility Own renewal forecasting accuracy for key accounts. Identify and drive upsell and expansion opportunities. Reduce churn risk through proactive engagement and customer health monitoring. Relationship Intelligence & Opportunity Tracking Monitor job-change signals and proactively build rapport with former points of contact when they move to new companies, creating warm opportunities for new business. Track social signals such as LinkedIn posts, awards, funding announcements, speaking events, and other updates to engage meaningfully with key stakeholders and strengthen long-term relationships. Advanced Support & Issue Resolution Handle escalated customer situations with clarity, confidence, and ownership. Coordinate with internal teams to ensure quick resolution of issues. Use Slack for direct customer communication and support where required. Cross-Functional Collaboration Work closely with Sales, Product, Engineering, and Leadership to support strategic accounts. Provide customer insights that shape roadmap decisions and product improvements. Process Improvement & Operational Excellence Help define and optimize workflows for customer lifecycle processes. Build or refine frameworks for onboarding, QBRs, customer health scoring, and risk management. Maintain accurate account intelligence, activity logs, and forecasts in Zoho Bigin. Requirements Required Skills & Experience 4–8+ years of experience in B2B SaaS in Account Management, Customer Success, or client-facing strategic roles. Strong understanding of SaaS metrics, customer lifecycle, and retention mechanics. Exceptional communication, negotiation, and relationship-building skills. Proven experience managing large or complex accounts. Strong problem-solving and analytical thinking. Comfort using tools like Slack, CRMs (especially Zoho Bigin), and support platforms. Preferred Qualifications Experience in Customer Support or managing technical escalations. Exposure to platforms like Intercom, Zendesk, HubSpot, or Gorgias. Experience with international or multi-time-zone customers. Benefits What You’ll Love About This Role High ownership and direct impact on revenue, retention, and customer loyalty. Opportunity to influence product decisions and customer-facing strategy. Fast-paced environment with a strong focus on customer success and innovation. Close collaboration with leadership on strategic accounts and growth initiatives. Compensation Competitive salary with performance-based incentives. Job Information Date Opened 19/12/2025 Job Type Full time Industry SaaS Work Experience 5+ years City Ahmedabad Province Gujarat Country India Postal Code 380058
About The Role We are seeking an experienced and strategic Senior Account Manager to join our Ahmedabad office. In this role, you will own relationships with our highest‑value and most complex customers, including well‑known global brands such as Pipedrive, TransferGo, and Bitcoine. You’ll drive adoption, retention, and revenue growth while acting as a trusted advisor to key stakeholders. This position requires deep experience in B2B SaaS and the ability to manage accounts with a blend of strategy, communication, and data-driven decision-making. Key Responsibilities Strategic Account Ownership Manage and nurture relationships with high-value, complex, or enterprise-level accounts. Serve as the primary point of contact for strategic customers, ensuring alignment with their long-term goals. Lead Quarterly Business Reviews (QBRs) and strategic planning sessions. Onboarding & Customer Activation Oversee onboarding for high-priority customers, ensuring a smooth and fast time-to-value. Tailor implementation and training programs based on customer needs. Conduct product demos for inbound leads when required, helping them assess fit and move into the onboarding pipeline. Growth & Revenue Responsibility Own renewal forecasting accuracy for key accounts. Identify and drive upsell and expansion opportunities. Reduce churn risk through proactive engagement and customer health monitoring. Relationship Intelligence & Opportunity Tracking Monitor job-change signals and proactively build rapport with former points of contact when they move to new companies, creating warm opportunities for new business. Track social signals such as LinkedIn posts, awards, funding announcements, speaking events, and other updates to engage meaningfully with key stakeholders and strengthen long-term relationships. Advanced Support & Issue Resolution Handle escalated customer situations with clarity, confidence, and ownership. Coordinate with internal teams to ensure quick resolution of issues. Use Slack for direct customer communication and support where required. Cross-Functional Collaboration Work closely with Sales, Product, Engineering, and Leadership to support strategic accounts. Provide customer insights that shape roadmap decisions and product improvements. Process Improvement & Operational Excellence Help define and optimize workflows for customer lifecycle processes. Build or refine frameworks for onboarding, QBRs, customer health scoring, and risk management. Maintain accurate account intelligence, activity logs, and forecasts in Zoho Bigin. Requirements Required Skills & Experience 4–8+ years of experience in B2B SaaS in Account Management, Customer Success, or client-facing strategic roles. Strong understanding of SaaS metrics, customer lifecycle, and retention mechanics. Exceptional communication, negotiation, and relationship-building skills. Proven experience managing large or complex accounts. Strong problem-solving and analytical thinking. Comfort using tools like Slack, CRMs (especially Zoho Bigin), and support platforms. Preferred Qualifications Experience in Customer Support or managing technical escalations. Exposure to platforms like Intercom, Zendesk, HubSpot, or Gorgias. Experience with international or multi-time-zone customers. Benefits What You’ll Love About This Role High ownership and direct impact on revenue, retention, and customer loyalty. Opportunity to influence product decisions and customer-facing strategy. Fast-paced environment with a strong focus on customer success and innovation. Close collaboration with leadership on strategic accounts and growth initiatives. Compensation Competitive salary with performance-based incentives.
Job Description About the Role We are seeking an experienced and strategic Senior Account Manager to join our Ahmedabad office. In this role, you will own relationships with our highest‑value and most complex customers, including well‑known global brands such as Pipedrive, TransferGo, and Bitcoine. You’ll drive adoption, retention, and revenue growth while acting as a trusted advisor to key stakeholders. This position requires deep experience in B2B SaaS and the ability to manage accounts with a blend of strategy, communication, and data-driven decision-making. Key Responsibilities Strategic Account Ownership Manage and nurture relationships with high-value, complex, or enterprise-level accounts. Serve as the primary point of contact for strategic customers, ensuring alignment with their long-term goals. Lead Quarterly Business Reviews (QBRs) and strategic planning sessions. Onboarding & Customer Activation Oversee onboarding for high-priority customers, ensuring a smooth and fast time-to-value. Tailor implementation and training programs based on customer needs. Conduct product demos for inbound leads when required, helping them assess fit and move into the onboarding pipeline. Growth & Revenue Responsibility Own renewal forecasting accuracy for key accounts. Identify and drive upsell and expansion opportunities. Reduce churn risk through proactive engagement and customer health monitoring. Relationship Intelligence & Opportunity Tracking Monitor job-change signals and proactively build rapport with former points of contact when they move to new companies, creating warm opportunities for new business. Track social signals such as LinkedIn posts, awards, funding announcements, speaking events, and other updates to engage meaningfully with key stakeholders and strengthen long-term relationships. Advanced Support & Issue Resolution Handle escalated customer situations with clarity, confidence, and ownership. Coordinate with internal teams to ensure quick resolution of issues. Use Slack for direct customer communication and support where required. Cross-Functional Collaboration Work closely with Sales, Product, Engineering, and Leadership to support strategic accounts. Provide customer insights that shape roadmap decisions and product improvements. Process Improvement & Operational Excellence Help define and optimize workflows for customer lifecycle processes. Build or refine frameworks for onboarding, QBRs, customer health scoring, and risk management. Maintain accurate account intelligence, activity logs, and forecasts in Zoho Bigin. Requirements Required Skills & Experience 4–8+ years of experience in B2B SaaS in Account Management, Customer Success, or client-facing strategic roles. Strong understanding of SaaS metrics, customer lifecycle, and retention mechanics. Exceptional communication, negotiation, and relationship-building skills. Proven experience managing large or complex accounts. Strong problem-solving and analytical thinking. Comfort using tools like Slack, CRMs (especially Zoho Bigin), and support platforms. Preferred Qualifications Experience in Customer Support or managing technical escalations. Exposure to platforms like Intercom, Zendesk, HubSpot, or Gorgias. Experience with international or multi-time-zone customers. Benefits What You’ll Love About This Role High ownership and direct impact on revenue, retention, and customer loyalty. Opportunity to influence product decisions and customer-facing strategy. Fast-paced environment with a strong focus on customer success and innovation. Close collaboration with leadership on strategic accounts and growth initiatives. Compensation Competitive salary with performance-based incentives. Job Information Date Opened 19/12/2025 Job Type Full time Industry SaaS Work Experience 5+ years City Ahmedabad Province Gujarat Country India Postal Code 380058
Key Responsibilities Strategic Account Ownership Manage and nurture relationships with high-value, complex, or enterprise-level accounts. Serve as the primary point of contact for strategic customers, ensuring alignment with their long-term goals. Lead Quarterly Business Reviews (QBRs) and strategic planning sessions. Onboarding & Customer Activation Oversee onboarding for high-priority customers, ensuring a smooth and fast time-to-val ue. Tailor implementation and training programs based on customer needs. Conduct product demos for inbound leads when required, helping them assess fit and move into the onboarding pipeline. Growth & Revenue Responsibility Own renewal forecasting accuracy for key accounts. Identify and drive upsell and expansion opportunities. Reduce churn risk through proactive engagement and customer health monitoring. Relationship Intelligence & Opportunity Tracking Monitor job-change signals and proactively build rapport with former points of contact when they move to new companies, creating warm opportunities for new business. Track social signals such as LinkedIn posts, awards, funding announcements, speaking events, and other updates to engage meaningfully with key stakeholders and strengthen long-term relationships. Advanced Support & Issue Resolution Handle escalated customer situations with clarity, confidence, and ownership. Coordinate with internal teams to ensure quick resolution of issues. Use Slack for direct customer communication and support where required. Cross-Functional Collaboration Work closely with Sales, Product, Engineering, and Leadership to support strategic accounts. Provide customer insights that shape roadmap decisions and product improvements. Process Improvement & Operational Excellence Help define and optimize workflows for customer lifecycle processes. Build or refine frameworks for onboarding, QBRs, customer health scoring, and risk management. Maintain accurate account intelligence, activity logs, and forecasts in Zoho Bigin . Requirements Required Skills & Experience 4-8+ years of experience in B2B SaaS in Account Management, Customer Success, or client-facing strategic roles. Strong understanding of SaaS metrics, customer lifecycle, and retention mechanics. Exceptional communication, negotiation, and relationship-building skills. Proven experience managing large or complex accounts. Strong problem-solving and analytical thinking. Comfort using tools like Slack, CRMs (especially Zoho Bigin ), and support platforms. Preferred Qualifications Experience in Customer Support or managing technical escalations. Exposure to platforms like Intercom, Zendesk, HubSpot, or Gorgias. Experience with international or multi-time-zone customers.
About the Role We are seeking an experienced and strategic Senior Account Manager to join our Ahmedabad office. In this role, you will own relationships with our highest?value and most complex customers, including well?known global brands such as Pipedrive, TransferGo, and Bitcoine. You'll drive adoption, retention, and revenue growth while acting as a trusted advisor to key stakeholders. This position requires deep experience in B2B SaaS and the ability to manage accounts with a blend of strategy, communication, and data-driven decision-making. Key Responsibilities Strategic Account Ownership Manage and nurture relationships with high-value, complex, or enterprise-level accounts. Serve as the primary point of contact for strategic customers, ensuring alignment with their long-term goals. Lead Quarterly Business Reviews (QBRs) and strategic planning sessions. Onboarding & Customer Activation Oversee onboarding for high-priority customers, ensuring a smooth and fast time-to-value. Tailor implementation and training programs based on customer needs. Conduct product demos for inbound leads when required, helping them assess fit and move into the onboarding pipeline. Growth & Revenue Responsibility Own renewal forecasting accuracy for key accounts. Identify and drive upsell and expansion opportunities. Reduce churn risk through proactive engagement and customer health monitoring. Relationship Intelligence & Opportunity Tracking Monitor job-change signals and proactively build rapport with former points of contact when they move to new companies, creating warm opportunities for new business. Track social signals such as LinkedIn posts, awards, funding announcements, speaking events, and other updates to engage meaningfully with key stakeholders and strengthen long-term relationships. Advanced Support & Issue Resolution Handle escalated customer situations with clarity, confidence, and ownership. Coordinate with internal teams to ensure quick resolution of issues. Use Slack for direct customer communication and support where required. Cross-Functional Collaboration Work closely with Sales, Product, Engineering, and Leadership to support strategic accounts. Provide customer insights that shape roadmap decisions and product improvements. Process Improvement & Operational Excellence Help define and optimize workflows for customer lifecycle processes. Build or refine frameworks for onboarding, QBRs, customer health scoring, and risk management. Maintain accurate account intelligence, activity logs, and forecasts in Zoho Bigin. Requirements Required Skills & Experience 48+ years of experience in B2B SaaS in Account Management, Customer Success, or client-facing strategic roles. Strong understanding of SaaS metrics, customer lifecycle, and retention mechanics. Exceptional communication, negotiation, and relationship-building skills. Proven experience managing large or complex accounts. Strong problem-solving and analytical thinking. Comfort using tools like Slack, CRMs (especially Zoho Bigin), and support platforms. Preferred Qualifications Experience in Customer Support or managing technical escalations. Exposure to platforms like Intercom, Zendesk, HubSpot, or Gorgias. Experience with international or multi-time-zone customers. Benefits What You'll Love About This Role High ownership and direct impact on revenue, retention, and customer loyalty. Opportunity to influence product decisions and customer-facing strategy. Fast-paced environment with a strong focus on customer success and innovation. Close collaboration with leadership on strategic accounts and growth initiatives. Compensation Competitive salary with performance-based incentives.