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Description
Job Description: We are looking for exceptional candidates with passion & commitment to join our WeRize team. The ideal candidate will be responsible for all aspects of the training from Hire to Retire which includes conducting & facilitating the required training as per the business needs. Responsibilities: Responsible for delivering training to Field Collection teams in-person, virtually, or through e-learning on best practices, policies, procedures, and other processes and tools. Collection strategies and techniques, - Customer engagement and communication Payment processing and reconciliation, - Compliance and regulatory requirement. Accountable for creating all process & product SOP’s including the training materials. To design effective engaging training programs to cater to the business requirements. Reviewing, updating and version controlling on SOP. Work closely with the operations functions to achieve organizational goals. Responsible for team member development & talent management. Provides mentoring, training and assistance to new and existing team members. Assists in the creation and implementation of departmental procedures. Compiles, analyzes and reports volumes and productivity to the management. Contribute to continuous improvement activity within your team Strong understanding of field collections, including: -Collection strategies and techniques, - Customer engagement and communication - Payment processing and reconciliation, - Compliance and regulatory requirements Requirements: Effective communication, Interpersonal skills, confident speaking skills and ability to deal with diverse groups of people. Instructional Design experience. Must be able to effectively communicate and deal with stakeholders. Must demonstrate the ability to work independently & drive business objectives in a rapidly changing environment. Comfortable with multitask, prioritization and time management. Fluency in Hindi, English and any one south language (reading, writing, and speaking) Ability to travel extensively across India, as and when required, to conduct field training and support Field Collection teams. Qualification/Eligibility : A minimum of 2 years previous experience as a trainer, collections training specialist, or related position in financial services or loan operations. Organizational agility ability to flex and adjust to meet changing business needs (variable shift patterns, timelines etc.) High proficiency in facilitation and instruction using various training delivery methodologies, understanding of basic virtual training tools is preferred. Loan operations experience preferred with knowledge of industry and regulatory requirements. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Proficiency in Telugu is a must Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Weekend availability Application Question(s): Are you comfortable in having rotational offs ? Are you open to travel as and when required by the business? (Travel allowance provided) Do you have experience training for collections ? (Field collections) Work Location: In person
