Job Title: E-commerce Operations & Digital Storefront Specialist Location: Lucknow Experience Level: 0-4 Years (Freshers with relevant skills and strong motivation are encouraged to apply!) About Us: TPSTECH.in, is a trusted and experienced e-commerce company that has been a pioneer in delivering high-quality online shopping experiences since 2014. At TPS, we strive to become India’s leading eCommerce organization for tech powered products & services by revolutionizing the digital buying experience. Being ahead of ever-rising customer expectations demands exceptionally high customer obsessed & focused team. Our mission is to empower small and medium businesses with the digital tools and solutions they need to thrive in the fast-paced online world. We achieve this by offering a comprehensive suite of services that goes beyond just selling products. This includes: A Robust E-commerce Store: Providing a wide range of PC components, displays, storage, laptop accessories, and other IT essentials. Specialized E-commerce Services: Including Business Analytics, Digital Marketing, SPN (Service Provider Network) & Cataloguing Services, and E-commerce Business Consulting. Innovative Software Solutions: Developing key e-commerce applications like TAS (Attendance Management Software) and ReCube (Returns Management Software) to streamline business operations. At TPSTECH, our values champion creativity and collaboration . We believe in the power of teamwork to spark innovation and foster a community where every idea is valued. We're committed to providing innovative and affordable web solutions that transform online presence into a powerhouse of success. The Opportunity: Are you a detail-oriented, tech-savvy individual with a passion for e-commerce and a knack for problem-solving? We're looking for a proactive E-commerce Operations & Digital Storefront Specialist to take full ownership of our online presence. This is a unique opportunity for someone with 0-4 years of experience to make a significant impact, drive tangible results, and build a critical function from the ground up. If you're eager to learn, take initiative, and ensure our online presence shines, we want to hear from you! What You'll Do: As our E-commerce Operations & Digital Storefront Specialist, you will be the go-to person for ensuring our online storefront is always performing optimally and driving revenue. Your key responsibilities will include: E-commerce Platform Management: Integrate, optimize, and regularly audit Google Merchant Center feeds to ensure product data accuracy, compliance, and maximum visibility. Conduct regular audits of all product listings for accuracy, completeness, and adherence to brand guidelines. Coordinate the launch of new IT brands and products on the storefront, ensuring seamless integration from staging to live. Website Health & Performance: Monitor and troubleshoot site-speed problems and other technical issues affecting user experience. Collaborate with IT/development teams (if applicable) to resolve complex technical issues and implement improvements. Ensure the smooth functioning of all website features and functionalities. Content & Campaign Support: Refresh and update homepage banners, promotional graphics, and other dynamic content to support marketing campaigns and business objectives. Ensure promotional campaigns are set up correctly and launched on schedule, minimizing missed deadlines. Assist with SEO best practices for product listings and site content. Data & Reporting: Track key e-commerce metrics related to site health, product performance, and campaign effectiveness. Provide regular updates and insights on the online storefront's performance. Process Improvement: Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations. Document processes and best practices for future reference. What We're Looking For: Education: Bachelor's degree in Business, Marketing, Information Technology, Computer Science, or a related field. Experience: 0-4 years of experience in e-commerce operations, digital marketing, website management, or a similar role. Fresh graduates with relevant projects or internships are highly encouraged. Technical Aptitude: Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce, or similar). Basic understanding of Google Merchant Center and Google Analytics. Comfortable with data entry, spreadsheet management (MS Excel/Google Sheets), and basic troubleshooting. Exposure to HTML/CSS for minor content adjustments is a plus. Analytical & Problem-Solving Skills: Ability to identify issues, analyze data, and propose effective solutions. Proactive & Ownership Mindset: Eager to take initiative, identify areas for improvement, and drive projects to completion without constant supervision. Attention to Detail: Meticulous in reviewing product listings, campaign setups, and website content. Communication Skills: Excellent written and verbal communication, with the ability to collaborate effectively with internal teams. Bonus Points if you have: Experience with specific e-commerce tools or platforms. Knowledge of SEO best practices for product content. Why Join Us? Be a foundational member of our growing team and shape the future of our online presence. Enjoy significant autonomy and the opportunity to make a tangible impact from day one. Work in a dynamic environment where your ideas are valued. Opportunity for professional growth and learning within the e-commerce domain. Competitive compensation package commensurate with experience. How to Apply: If you are a driven individual looking for a challenging yet rewarding role, please submit your resume and a brief cover letter explaining why you are the ideal candidate for this position to hr@tpstech.in In your cover letter, please highlight any relevant projects, internships, or experiences that demonstrate your suitability for this role. Job Type: Full-time Pay: ₹12,000.00 - ₹22,000.00 per month Benefits: Paid sick time Paid time off Work from home Schedule: Day shift Ability to commute/relocate: Lucknow: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) Work Location: In person Expected Start Date: 01/07/2025
Job Overview We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role involves engaging with customers through various channels, addressing inquiries, and ensuring a positive experience. A strong focus on communication and problem-solving is essential for success in this position. Duties First Point of Contact : Acting as the primary point of contact for all customer inquiries, including returns, refunds, and product questions. Conduct outbound calling to follow up on customer issues or feedback Multi-Channel Support: Providing support through various channels, including phone, email, chat, and social media. Response Time: Ensuring that all customer inquiries are responded to in a timely and professional manner. Analyze customer needs and provide tailored solutions to enhance satisfaction.Maintain a professional demeanor while demonstrating excellent phone etiquette. Issue Resolution: Resolving customer issues effectively and escalating them when necessary. Basic Computer Skills : Perform data entry tasks to maintain up-to-date customer records and interactions. Coordination : Collaborate with other departments to resolve complex issues effectively.Assist in the development of client services strategies to improve overall customer experience. Skills Proficient in data entry with attention to detail. Strong client services background with a focus on customer satisfaction. Bilingual or multilingual abilities are highly desirable for effective communication with diverse clientele. Experience in outbound calling and handling various customer service scenarios. Excellent office skills, including familiarity with standard office software and tools. Strong analytical skills to assess situations and provide effective solutions. Exceptional communication skills, both verbal and written, ensuring clarity and professionalism in all interactions. Join us as a Customer Care Specialist where you can make a difference by delivering outstanding service and support to our valued customers! Job Type: Internship Contract length: 6 months Pay: ₹5,000.00 - ₹7,000.00 per month Benefits: Paid time off Work from home Language: Hindi (Preferred) English (Required) Work Location: Remote Expected Start Date: 21/07/2025
Job Overview We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role involves engaging with customers through various channels, addressing inquiries, and ensuring a positive experience. A strong focus on communication and problem-solving is essential for success in this position. Duties First Point of Contact : Acting as the primary point of contact for all customer inquiries, including returns, refunds, and product questions. Conduct outbound calling to follow up on customer issues or feedback Multi-Channel Support: Providing support through various channels, including phone, email, chat, and social media. Response Time: Ensuring that all customer inquiries are responded to in a timely and professional manner. Analyze customer needs and provide tailored solutions to enhance satisfaction.Maintain a professional demeanor while demonstrating excellent phone etiquette. Issue Resolution: Resolving customer issues effectively and escalating them when necessary. Basic Computer Skills : Perform data entry tasks to maintain up-to-date customer records and interactions. Coordination : Collaborate with other departments to resolve complex issues effectively.Assist in the development of client services strategies to improve overall customer experience. Skills Proficient in data entry with attention to detail. Strong client services background with a focus on customer satisfaction. Bilingual or multilingual abilities are highly desirable for effective communication with diverse clientele. Experience in outbound calling and handling various customer service scenarios. Excellent office skills, including familiarity with standard office software and tools. Strong analytical skills to assess situations and provide effective solutions. Exceptional communication skills, both verbal and written, ensuring clarity and professionalism in all interactions. Join us as a Customer Care Specialist where you can make a difference by delivering outstanding service and support to our valued customers! Job Type: Internship Contract length: 6 months Pay: ₹5,000.00 - ₹7,000.00 per month Benefits: Paid time off Work from home Language: Hindi (Preferred) English (Required) Work Location: Remote Expected Start Date: 21/07/2025
As an E-Commerce Associate, you will be pivotal in the success of warehouse operations for our organization. Some of the daily opportunities to learn and perform include receiving and processing incoming stocks, fulfilling orders – packing and shipping – orders within defined SLAs, and tracking returns proactively. Warehouse Associate Responsibilities: Tracking and coordinating the receipt, storage, and timely delivery of inventory material. Ordering supplies and maintaining inventory to optimum levels as per business needs. Ensure accurate recording of supplier bills and items received. Communicating and coordinating effectively with other departments and customers. Organizing the warehouse space effectively at all the time. Inspecting all stock for quantity, quality, and recording the same, including returns and damages if any in the company systems. Document necessary information and utilize reports to project warehouse status daily and weekly reporting calls. Requirements and Qualification: Previous experience as a warehouse associate or a similar position (will be preferred). Persons with a two wheeler (will be preferred, market visits). Ability to work with ambiguity. Bachelor's degree in any stream (will be preferred). Strong working knowledge of working with online tools and systems. Must have excellent organizational and time management skills. Strong communication and interpersonal skills. Problem-solving skills. Freshers/interns can also apply. Job Types: Full-time, Fresher, Internship Pay: ₹150,000.00 - ₹310,000.00 per year Benefits: Paid time off Location: Bangalore, Karnataka (Required) Work Location: In person
We are seeking an experienced, results-driven E-commerce Warehouse Supervisor to lead our inventory, order fulfillment, and logistics operations. This role requires a dynamic leader who can manage a diverse team, drive continuous process improvement, and ensure the highest standards of safety and efficiency within our fast-paced e-commerce environment. Key Responsibilities Inventory and Order Management: Oversee all daily warehouse operations, including receiving, put-away, picking, packing, and shipping. Ensure accurate inventory tracking and cycle counting. Manage the efficient and accurate execution of order processing and fulfillment. Logistics and Returns: Manage returns (RMAs) process, ensuring timely and accurate inspection, documentation, and restocking or disposal. Coordinate with carriers and internal teams to ensure timely deliveries from the warehouse to multiple customer locations. Lead logistics execution to meet established service level agreements (SLAs). Process Improvement and SOPs: Develop, document, and implement clear and scalable Standard Operating Procedures (SOPs) for all warehouse functions. Champion a culture of "failing fast to evolve processes" by continuously reviewing and improving workflows for efficiency and cost reduction. Identify bottlenecks and implement corrective actions quickly. Team Leadership and Safety: Recruit, train, motivate, and manage the warehouse team to achieve productivity and quality goals. Ensure strict compliance with all housekeeping and safety regulations for both personnel and materials. Conduct regular safety audits and training sessions. Reporting and Communication: Prepare and present critical warehouse metrics (e.g., fulfillment rate, inventory accuracy, labor productivity, on-time shipping) to executive management. Liaise effectively with sales, customer service, and procurement teams. Qualifications 3+ years of supervisory experience in an e-commerce, logistics, or fulfillment center environment. Proven ability to develop and implement warehouse SOPs and drive process improvement. Deep understanding of WMS (Warehouse Management Systems) , inventory control, and logistics software. Excellent analytical, problem-solving, and communication skills. Knowledge of computer hardware or experience with technology products is a significant plus. Relevant certifications in eCommerce / Warehouse operations / safety (e.g., OSHA) will be an advantage. Job Type: Full-time Pay: ₹22,000.00 - ₹27,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): Did you have any major medical condition in past 2 years which could impact your work? Experience: Warehouse supervisor: 2 years (Required) Language: Hindi (Preferred) English (Required) Location: Bangalore, Karnataka (Required) Work Location: In person
We are seeking an experienced, results-driven E-commerce Warehouse Supervisor to lead our inventory, order fulfillment, and logistics operations. This role requires a dynamic leader who can manage a diverse team, drive continuous process improvement, and ensure the highest standards of safety and efficiency within our fast-paced e-commerce environment. Key Responsibilities Inventory and Order Management: Oversee all daily warehouse operations, including receiving, put-away, picking, packing, and shipping. Ensure accurate inventory tracking and cycle counting. Manage the efficient and accurate execution of order processing and fulfillment. Logistics and Returns: Manage returns (RMAs) process, ensuring timely and accurate inspection, documentation, and restocking or disposal. Coordinate with carriers and internal teams to ensure timely deliveries from the warehouse to multiple customer locations. Lead logistics execution to meet established service level agreements (SLAs). Process Improvement and SOPs: Develop, document, and implement clear and scalable Standard Operating Procedures (SOPs) for all warehouse functions. Champion a culture of "failing fast to evolve processes" by continuously reviewing and improving workflows for efficiency and cost reduction. Identify bottlenecks and implement corrective actions quickly. Team Leadership and Safety: Recruit, train, motivate, and manage the warehouse team to achieve productivity and quality goals. Ensure strict compliance with all housekeeping and safety regulations for both personnel and materials. Conduct regular safety audits and training sessions. Reporting and Communication: Prepare and present critical warehouse metrics (e.g., fulfillment rate, inventory accuracy, labor productivity, on-time shipping) to executive management. Liaise effectively with sales, customer service, and procurement teams. Qualifications 3+ years of supervisory experience in an e-commerce, logistics, or fulfillment center environment. Proven ability to develop and implement warehouse SOPs and drive process improvement. Deep understanding of WMS (Warehouse Management Systems) , inventory control, and logistics software. Excellent analytical, problem-solving, and communication skills. Knowledge of computer hardware or experience with technology products is a significant plus. Relevant certifications in eCommerce / Warehouse operations / safety (e.g., OSHA) will be an advantage. Job Type: Full-time Pay: ₹22,000.00 - ₹27,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): Did you have any major medical condition in past 2 years which could impact your work? Experience: Warehouse supervisor: 2 years (Required) Language: Hindi (Preferred) English (Required) Location: Bangalore, Karnataka (Required) Work Location: In person