Job Title: Store Manager Department: Sales and Operations Reports To: Head of Department Job Overview: We are seeking an experienced and highly motivated Store Manager to oversee daily operations, sales, and customer service at Kalki Fashion, a leading brand specializing in ethnic and luxury fashion. The ideal candidate will be responsible for managing all aspects of the store’s operations, including sales, staff management, inventory, visual merchandising, and customer service, to ensure the store meets sales targets and delivers an exceptional shopping experience. Key Responsibilities: 1. Team Leadership & Management: ● Lead, manage, and inspire a team of sales associates, stylists, and support staff to ensure high performance, motivation, and commitment. ● Conduct regular training, workshops, and team-building activities to enhance product knowledge, customer service skills, and sales techniques. ● Set clear goals for team members and monitor their progress, providing feedback and coaching to improve performance. ● Ensure the team adheres to company policies, store procedures, and service standards. ● Manage employee schedules, ensuring optimal staffing levels to meet customer demands. 2. Sales & Target Achievement: ● Achieve and exceed monthly and annual sales targets by implementing effective sales strategies and managing the sales floor. ● Drive sales through proactive engagement with customers, upselling, cross-selling, and maximizing product offerings. ● Monitor sales performance, analyze key metrics, and implement corrective actions to ensure consistent sales growth. ● Conduct regular performance reviews and set new targets for the team based on market conditions and sales trends. 3. Customer Service & Satisfaction: ● Ensure the store delivers an outstanding customer experience through exceptional service, product knowledge, and personalized shopping assistance. ● Handle escalated customer issues or complaints, ensuring resolution and customer satisfaction. ● Foster long-term relationships with repeat customers, ensuring they return to the store for future purchases. ● Maintain a high level of customer engagement through personalized recommendations, styling advice, and exclusive promotions. 4. Store Operations & Inventory Management: ● Oversee the daily operations of the store, ensuring it runs smoothly and efficiently. ● Ensure that the store is clean, organized, and well-stocked, with products displayed according to the brand’s visual standards. ● Monitor inventory levels, manage stock replenishment, and ensure proper stock rotation to minimize stockouts or overstocking. ● Conduct regular stock audits and collaborate with the inventory team to track stock movements, deliveries, and returns. ● Ensure all products are tagged, priced, and displayed in alignment with company standards. 5. Visual Merchandising: ● Collaborate with the visual merchandising team to create attractive in-store displays that highlight key collections, new arrivals, and seasonal promotions. ● Ensure that visual displays are consistently updated and aligned with Kalki Fashion’s brand identity. ● Maintain the store’s aesthetics, ensuring that the product presentation is visually appealing and engaging to customers. 6. Marketing & Promotions: ● Assist with the implementation of in-store promotions, sales campaigns, and events to drive foot traffic and sales. ● Coordinate with the marketing team to ensure store signage and promotional materials are up to date. ● Organize and oversee store events, including product launches, customer appreciation days, and seasonal sales events. ● Ensure that store promotions are communicated effectively to customers, increasing engagement and sales. 7. Financial Management & Reporting: ● Oversee the store’s financial performance, including monitoring sales, controlling costs, and maximizing profitability. ● Prepare and analyze daily, weekly, and monthly sales reports, providing insights to the senior management team. ● Ensure accurate cash handling, processing of transactions, and adherence to company financial procedures. ● Manage store budgets, expenses, and operational costs to ensure efficient use of resources. 8. Health & Safety Compliance: ● Ensure compliance with health and safety regulations, maintaining a safe environment for both customers and staff. ● Oversee the store’s cleanliness and safety procedures, ensuring that all health and safety protocols are followed. Qualifications & Skills:Education: Bachelor’s degree in Retail Management, Business, or a related field (preferred). Experience: 7+ years of experience in retail management, preferably in fashion or luxury goods, with at least 3 years in a managerial role. Skills: ○ Strong leadership and team management skills, with the ability to motivate and inspire a team. ○ Proven track record of achieving sales targets and driving performance. ○ Exceptional customer service skills with a passion for delivering a personalized shopping experience. ○ Excellent communication, interpersonal, and problem-solving skills. ○ Strong organizational skills with the ability to multitask and manage daily operations effectively. ○ Knowledge of inventory management, visual merchandising, and retail operations. ○ Proficiency in retail software, POS systems, and Microsoft Office. ○ Ability to analyze sales data and make strategic decisions based on insights. Work Environment:○ Flexible working hours, including weekends and public holidays, as required. ○ Professional and dynamic work environment focused on luxury fashion and customer satisfaction. ○ Ability to manage high-pressure situations with a calm, composed, and customer-focused attitude. Personal Traits: ○ Passion for fashion. ○ A positive, professional, and approachable demeanor. ○ Empathetic and patient, with an ability to manage sometimes emotional or high-stress situations. ○ High attention to detail and organizational skills.

Job Title: Stylist – Retail Store. Department: Sales Reports To: Store Manager Job Overview: As a Stylist at Kalki Fashion, you will provide exceptional fashion advice and personalized styling services to clients in the store. Your primary responsibility will be to assist clients in selecting bridal wear, ethnic wear, and occasion outfits that suit their style, personality, and preferences. You will also ensure that each client has a unique, memorable shopping experience, ensuring they leave the store with the perfect ensemble for their special occasion. Key Responsibilities: 1. Personalized Styling Consultations: ○ Greet clients and provide one-on-one styling advice, guiding them in selecting outfits that complement their body type, style preferences, and occasion needs. ○ Offer professional fashion advice on bridal wear, ethnic attire, accessories, and color coordination. ○ Assist in the creation of complete looks, including matching outfits with jewelry, shoes, and other accessories. ○ Tailor recommendations based on the latest trends, customer requests, and the store's seasonal collections. 2. Client Experience and Customer Service: ○ Ensure a high level of customer satisfaction by providing personalized styling and creating a comfortable, welcoming shopping environment. ○ Build and maintain strong relationships with clients, understanding their fashion needs and preferences to offer ongoing style advice and recommendations. ○ Handle fittings, alterations, and special requests for customization of outfits (if applicable), ensuring the client receives a perfect fit. ○ Address customer queries and concerns promptly and professionally. 3. Product Knowledge and Expertise: ○ Maintain in-depth knowledge of the store’s collections, including bridal wear, ethnic wear, and accessories. ○ Stay updated on fashion trends, new arrivals, and upcoming collections to provide clients with the latest styling options. ○ Provide detailed information about fabric, stitching, and craftsmanship to help clients make informed purchase decisions. 4. Sales, Upselling and Customization: ○ Assist in driving sales by recommending additional items such as accessories, shoes, and personalized services (e.g., customizations or alterations). ○ Meet individual sales targets and contribute to team goals by maximizing sales opportunities during styling consultations. ○ Encourage repeat visits and customer loyalty by offering personalized follow-up styling advice for future events. 5. Event and Collection Promotion: ○ Assist in promoting in-store events, trunk shows, or new collection launches, offering personalized styling services to event attendees. ○ Help create visually appealing displays that showcase key looks and promote special offers or seasonal collections. 6. Team Collaboration: ○ Work closely with the sales team to ensure all client needs are met, from initial styling to checkout. ○ Provide feedback and suggestions on customer preferences and trends to assist with inventory planning and collection development. 7. Administrative and Organizational Tasks: ○ Keep track of customer preferences, sizes, and orders to ensure smooth follow-up and customer engagement. ○ Assist with organizing the store layout, ensuring that products are properly displayed and easy to access for clients. ○ Maintain accurate records of customer interactions and sales within the store’s system. Skills & Qualifications: ● Education: High school diploma or equivalent required; a degree in Fashion Design, Fashion Styling, Retail, or a related field is a plus. ● Experience: Previous 2+ years of experience in retail styling or fashion consulting, preferably in Ethnic and Traditional wear, is highly preferred. ● Skills: ○ Excellent interpersonal and communication skills with the ability to connect with clients. ○ Strong knowledge of bridal and ethnic fashion trends, fabrics, and styles. ○ Ability to create and style complete looks that meet the needs of the client. ○ Proficiency in retail POS systems and basic Microsoft Office tools. ○ Strong organizational and time-management skills. ● Personal Traits: ○ A keen eye for fashion and detail, with a passion for styling and customer service. ○ Ability to work in a fast-paced environment and handle multiple tasks at once. ○ Approachable, friendly, and professional demeanor. ○ Ability to work flexible hours, including weekends and holidays, as required by the store’s schedule.

Job Title: Cashier Department: Operations Reports To: Store Manager Job Overview: We are seeking a reliable and detail-oriented Cashier to join our Kalki Fashion store team. As a Cashier, you will be responsible for handling cash and card transactions, maintaining accurate transaction records, and providing exceptional customer service. Your role is crucial in ensuring a seamless checkout process, contributing to the overall customer experience in a fast-paced retail environment. Key Responsibilities: 1.Cash Handling & Transactions: Process cash, credit/debit card, and digital payments accurately and efficiently. Issue receipts, change, and provide invoices for customers in a timely manner. Ensure that cash drawers are balanced at the beginning and end of each shift. Ensure accurate processing of returns, exchanges, and refunds as per company policies. Customer Service: Greet customers warmly as they approach the counter and assist with any questions regarding pricing, products, or store promotions. Provide excellent customer service by ensuring that transactions are processed swiftly and accurately. Address any customer concerns or issues related to transactions or payment methods, escalating to management when necessary. Ensure that all customers leave the store satisfied with their shopping experience. Sales Support: Assist customers with product inquiries and direct them to appropriate areas of the store if needed. Support the sales team in achieving store goals by promoting loyalty programs, upcoming sales, or special offers during the checkout process. Upsell products and services when appropriate, offering complementary items based on customer purchases. Inventory & Stock Management: Monitor and maintain stock levels of cash register supplies such as receipt paper, pens, and bags. Help with the inventory tracking process by scanning barcodes for sales and returns. Report any discrepancies in stock or inventory to the management team. Handle in and out of inventory end to end. Store Cleanliness & Organization: Maintain a clean and organized cashier station and ensure that the checkout area is presentable at all times. Assist with the cleaning and upkeep of the store, ensuring a pleasant shopping environment for customers. Ensure that all store policies and procedures are adhered to in terms of customer service, security, and cleanliness. Reporting & Documentation: Ensure that all daily transactions are properly logged and recorded in the store’s sales system. Reconcile the cash register at the end of each shift, ensuring the drawer balances correctly and reporting any discrepancies. Assist with weekly cash audits and any other required financial documentation. Security & Loss Prevention: Follow all company guidelines for preventing theft and ensuring the security of cash and merchandise. Report any suspicious behavior or potential security threats to the store management immediately. Qualifications & Skills:Education: High school diploma or equivalent (preferred). Experience: Previous 2+ years of experience as a cashier in a retail apparel environment is preferred. Skills: Strong attention to detail and accuracy when handling cash and processing transactions. Hands on Genesis software preferred. Excellent customer service skills, with a friendly and approachable attitude. Ability to work well in a fast-paced, customer-focused environment. Good mathematical skills for cash handling and basic arithmetic. Familiarity with POS systems and retail software. Strong organizational skills and the ability to multitask effectively. Ability to stay calm and efficient during peak hours or busy shopping periods. Working Conditions: Location: Kalki Fashion Retail Store. Shift Time: 11 AM to Closing. Working Days: Monday – Sunday (1 rotational week-off between Monday to Thursday). Company website: https://www.kalkifashion.com/in/