Titan Company Ltd

Job Summary:We are looking for a dynamic and results-driven Retail Sales Executive to join our team. The ideal candidate will be responsible for driving sales, delivering excellent customer service, and contributing to the overall success of the store. You will play a key role in building strong customer relationships and ensuring a seamless in-store experience. Key Responsibilities:Greet customers and assist them in identifying their needs. Recommend and display items that match customer needs. Maintain in-depth product knowledge to effectively explain features and benefits. Meet or exceed sales targets and key performance indicators (KPIs). Process transactions accurately via the point-of-sale (POS) system. Handle customer complaints and queries in a professional manner. Maintain store cleanliness and ensure product displays are well-organized and fully stocked. Monitor inventory levels and inform management of low-stock items. Stay up-to-date with promotions, discounts, and new product arrivals. Collaborate with team members to achieve store goals. Requirements:High school diploma or equivalent; a degree in business or related field is a plus. Proven experience in retail sales or a customer service role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Customer-focused attitude with a passion for sales. Basic computer skills and familiarity with POS systems. Ability to work flexible hours, including weekends and holidays. Preferred Skills:Experience in [industry-specific retail, e.g., fashion, electronics, FMCG]. Multilingual abilities. Up-to-date knowledge of market trends and retail best practices. Benefits:Competitive salary plus commission.

Role OverviewThe Retail Sales Officer (RSO) serves as the frontline brand ambassador—guiding customers, showcasing product offerings, and helping drive store sales while delivering an exceptional experience aligned with brand values. Key ResponsibilitiesCustomer Engagement: Welcome guests with warmth, understand their preferences (occasion, budget, style), and present relevant product options. Sales Conversion: Meet or surpass individual sales targets using consultative techniques—explaining product features, pricing, and purchase benefits. Product Knowledge: Maintain deep knowledge of Tanishq’s jewelry lines—including metals, gemstones, purity standards, collections, and pricing models. Relationship Management: Build trustful, long-term customer relationships through personalized attention, follow-ups, and after-sales services. Operational Duties: Handle billing, payment processing, invoicing, stock checks, and adherence to security protocols in line with store SOPs. Visual Merchandising & Store Tidiness: Ensure displays are appealing and products are well-presented. Compliance & Ethics: Follow company guidelines for cash handling, customer data safety, and policies on refunds/exchanges. Team Participation: Collaborate with store leadership, support teammates, and contribute to initiatives like store events or promotions. Core Skills & QualificationsSales & Customer Service: Strong interpersonal, presentation, and negotiation abilities. Jewelry Acumen: Basic understanding of jewelry materials, quality factors (like 22K vs. 18K gold), weight, and design trends. Attention to Detail: Precise billing, careful handling of valuable items, and maintaining cleanliness. Trustworthiness: A high standard of honesty, particularly for roles involving high-value inventory. Flexibility: Willingness to work weekends, holidays, and during seasonal sales spikes. Educational Background: 12th pass Experience: Retail or luxury goods experience preferred; jewelry-specific experience is a plus. Why This Value Proposition MattersTanishq emphasizes premium quality and customer trust. Whether interacting with a first-time buyer or servicing loyal clientele, RSOs play a pivotal role in reinforcing brand dignity through exceptional service, nuanced product guidance, and reliability.