Major Accounts Team Member (Order Management-Specialist)Job OverviewWe're seeking a dedicated Major Accounts Team Member who will be responsible for providing exceptional customer service and sales support for Bowens' key accounts. This role will operate from our Coimbatore, India office, supporting our headquarters in Hallam, Melbourne. The ideal candidate will combine strong administrative skills with excellent communication abilities to ensure our major accounts receive outstanding service.Key ResponsibilitiesProcess Sales Orders and Quotations with complete accuracy and efficiencyRespond promptly to customer inquiries and requests from major accountsMaintain detailed records of all customer interactions and transactionsCoordinate with the Melbourne office to ensure seamless service deliveryMonitor order status and proactively update customers on delivery timelinesIdentify cross-selling and upselling opportunities within existing accountsAssist in preparing sales reports and analyzing sales performance metricsSupport the Major Accounts team with administrative tasks as requiredCollaborate with other departments to resolve complex customer issuesRequired Skills & ExperienceStrong customer service orientation with excellent interpersonal skillsExceptional attention to detail in all aspects of workAbility to prioritize tasks effectively and manage multiple responsibilities simultaneouslyExcellent time management skills with proven ability to meet deadlinesStrong analytical and problem-solving capabilitiesSelf-motivated approach with strong follow-through on customer requestsProficiency in Microsoft Office Suite (especially Excel)Clear and effective written and verbal communication skills in EnglishExperience with CRM systems and order processing softwareAbility to work under pressure while maintaining accuracy and professionalismDeliverables ExpectedAccurate and timely processing of all sales orders and quotationsDetailed documentation of customer interactions and follow-upsRegular reports on order status and pending customer requestsTimely escalation of complex issues that require management attentionContribution to team performance metrics and service level agreementsTools & TechnologiesCRM software: SUGAR, Salesforce, Microsoft Dynamics, or equivalentOrder processing systems specific to BowensMicrosoft Office Suite (Excel, Word, Outlook)Collaboration tools: Teams, Slack, etc.Video conferencing platforms for communication with the Melbourne officeWorking Hours will be 07.00AM to 04.00PM (Monday to Friday)Interested candidates kindly forward your CV to careers.in@timbertruss.com.auContact @ +91-7418788668