Responsibilities:Handle incoming customer queries via email, live chat, call, and WhatsApp regarding product information, order status, shipping inquiries, returns, and other concerns promptly and professionallyInvestigate and resolve customer complaints and issues regarding orders, payments, refunds, or any other matters efficiently and effectively to ensure customer satisfactionCollaborate with the fulfilment team to ensure accurate and timely processing of orders, shipment tracking, and delivery updates for customersManage return and exchange requests, initiate return authorizations, and process refunds or replacements in accordance with company policiesStay informed about product updates, promotions, and company policies to provide accurate information and support to customersDocument customer interactions, feedback, and complaints in the customer support system. Report recurring issues or trends to management for further analysis and resolutionGather and relay customer feedback to the appropriate departments to help improve products, services, and the overall customer experience. Qualification:Minimum 6 months to 1 year of customer support experience, preferably from retail or e-commerce industryGraduate in any streamGood verbal and written communication skillsLanguages known English, Hindi and Kannada/Telegu/Tamil/Malayalam****Freshers can also apply****Interested candidate can drop their resume to this number (9686659427) or email id : Nayantara.s@tiflabs.inContact person : Nayantara (9686659427).