About the job: Key responsibilities: 1. Handle support tickets related to cPanel, WHM, domains, DNS, SSL, email delivery, etc. 2. Monitor server uptime and escalate major issues 3. Communicate clearly and professionally with clients via ticket/chat 4. Collaborate with the India and US teams to ensure consistent service 5. Maintain detailed internal documentation and SOPs Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Nashik only are Computer Science Engineering students Salary: ₹ 3,00,000 - 4,50,000 /year Experience: 1 year(s) Deadline: 2025-07-19 23:59:59 Other perks: Informal dress code, 5 days a week, Free snacks & beverages Skills required: DNS Other Requirements: Requirements: 1+ years in a web hosting support or similar sysadmin role Strong understanding of Linux server environments Familiarity with cPanel/WHM, DNS, FTP, MySQL, Apache/Nginx Good written English communication Willingness to work night shifts or rotating schedules About Company: Thinking Minds, Inc. is a US-based IT services and staffing company with a growing delivery center in Nashik, Maharashtra. We provide 24x7 technical support and backend operations to hosting companies, digital agencies, and IT teams. Our Nashik team supports both staffing and infrastructure functions. Interns get real-world exposure, mentorship, and opportunities to grow into full-time roles.