Bengaluru
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role? The Relativity Infrastructure Engineer manages multiple on-premises Relativity Server instances, Relativity One instances, and is a key contributor to expanding into new geolocations on-premises and in the cloud. As Lighthouse continues to elevate the service level objectives for all Relativity environments, the engineer will be implementing changes to improve performance, enhance monitoring, strengthen security, and maintain stability. The engineer will be key in troubleshooting high-impact production incidents and issues escalated by the Application Support team. The ideal candidate will have extensive experience in troubleshooting Relativity issues, working with Relativity Support, and a deep knowledge of the Relativity infrastructure. What will this person do? Support Lighthouse s Relativity environments focusing on scalability, monitoring, stability, performance, and security. Collaborate with cross-functional teams to plan, schedule, and implement changes using the change management process. Respond to incidents in Relativity and integrated applications following the incident management process. Remediate items, perform Root Cause Analysis and present findings in Operations Review meetings. Implement Relativity security best practices. Analyze, install, and test Relativity server patches and help create implementation plans. Respond to any Relativity defects by coordinating with relevant teams and creating action plans. Collaborate with development teams to enable high performance, dependable integration of Lighthouse tools with Relativity. Support Relativity integration with eDiscovery tools such as Nuix, Brainspace, and eCapture. Evaluate and set up third party software that integrates with Relativity and/or RelativityOne. Work with other teams to help create solutions for any custom projects required by clients. Fully document each customer issue/resolution. Create and maintain internal/external support documentation including SOPs, best practices, and knowledge articles. Provide guidance, support and mentoring to the App Support team. Perform on call responsibilities periodically, that may require working outside normal working hours (evenings/weekends). Bring your passion and together we will shine. It would also be great if you had the following: Relativity Certified Administrator (Relativity Infrastructure Specialist preferred) Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience Minimum of 3 years experience supporting hosted Relativity platforms. BS or BA degree in related field or commensurate work experience. Strong communication skills (both written and verbal). Demonstrate strong judgement when it comes to resolving technical issues. Ability to solve problems and identify a root cause in addition to being able to develop and execute upon a solution. Experience supporting enterprise systems, including Windows Server, Microsoft SQL Server, IIS Web Servers, Active Directory, and Virtualization & Cloud environments. Expert level Relativity experience. Proficiency in SQL Server, PowerShell, Regular Expressions. Work Environment and Physical Demands Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role will be eligible to participate in an annual bonus or incentive program. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.
Mumbai
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role? Review Associates are attorneys with document review experience who support delivery of managed document review services to Lighthouse eDiscovery clients. Review Associates are responsible for performing first level and assisting with quality control review of documents in litigation and investigation matters, collaborating with Lighthouse Review Managers on review strategies and workflows, and effectively incorporating appropriate Lighthouse technologies to ensure quality and timeliness of all managed review deliverables. What will this person do? Perform efficient and accurate first level review of documents for relevance, privilege, confidentiality, issues, redactions, and other topics per project requirements. Assist with efficient and accurate quality control review of coding decisions made by first-level review team and provide feedback as needed. Execute and implement Review strategy in collaboration with Lighthouse Review Managers and Senior Review Associates Assist with identification of substantive and procedural queries to Lighthouse Review Managers Understand and implement Lighthouse Managed Review technology and workflows. Implement review plans that meet both Lighthouse standards and project specific requirements. Adhere to Lighthouse and client-specific playbooks. Participate in process improvement initiatives and other related duties as assigned. Bring your passion and together we will shine. It would also be great if you had the following: Two+ years of experience as a document review attorney with a review provider or law firm Bachelor s or master s degree in law Experience in performing document review for complex financial services and pharmaceutical clients preferred. Ability to execute complex review workflows while adhering to established accuracy targets, project timelines and budget parameters. Self-motivated, with a strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication, careful attention to detail, and general technical aptitude Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience implementing matter-tailored quality control measures across a variety of discovery matters. Work Environment and Physical Demands Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role will be eligible to participate in an annual bonus or incentive program. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.
Mumbai
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role? Review Associates are attorneys with document review experience who support delivery of managed document review services to Lighthouse eDiscovery clients. Review Associates are responsible for performing first level and assisting with quality control review of documents in litigation and investigation matters, collaborating with Lighthouse Review Managers on review strategies and workflows, and effectively incorporating appropriate Lighthouse technologies to ensure quality and timeliness of all managed review deliverables. What will this person do? Perform efficient and accurate first level review of documents for relevance, privilege, confidentiality, issues, redactions, and other topics per project requirements. Assist with efficient and accurate quality control review of coding decisions made by first-level review team and provide feedback as needed. Execute and implement Review strategy in collaboration with Lighthouse Review Managers and Senior Review Associates Assist with identification of substantive and procedural queries to Lighthouse Review Managers Understand and implement Lighthouse Managed Review technology and workflows. Implement review plans that meet both Lighthouse standards and project specific requirements. Adhere to Lighthouse and client-specific playbooks. Participate in process improvement initiatives and other related duties as assigned. Bring your passion and together we will shine. It would also be great if you had the following: Two+ years of experience as a document review attorney with a review provider or law firm Bachelor s or master s degree in law Experience in performing document review for complex financial services and pharmaceutical clients preferred. Ability to execute complex review workflows while adhering to established accuracy targets, project timelines and budget parameters. Self-motivated, with a strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication, careful attention to detail, and general technical aptitude Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience implementing matter-tailored quality control measures across a variety of discovery matters. Work Environment and Physical Demands Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role will be eligible to participate in an annual bonus or incentive program. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.
Mumbai
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role? Engaged in Client communication and Project Management for Intake, processing & Export of Client Data within Nuix, Relativity platforms. What will this person do? Act as support resource within the eDiscovery Client Services team, helping develop and execute solutions for clients utilizing our eDiscovery services. Provide first level direct and professional communication, both written and oral, to clients in support of a variety of eDiscovery and review needs. Support and participate in eDiscovery and data management activities, including, but not limited to filing requests for data intakes, processing, filtering, Review & hosting support Hands-on Administration of Relativity-based hosted matters, including direct client support from review through to production, general Relativity support requests, search assistance, document Batch management, user Management Develop industry, process, and relevant product knowledge to provide consultative support needed per client needs. Work closely with client law firms and corporate clients to develop a firm understanding of a client s technical requirements and objectives, translating those needs, to a team of internal technical and legal professionals. Maintain open communication with internal teams and external clients to provide continuous visibility into a project s status through close tracking of project risks, scope changes, and general requirements changes during the Project. Mitigate project risk through frequent cross-functional interactions to discuss project challenges and setting realistic expectations with internal project teams, external clients, as well as 3 rd party providers. Bring your passion and together we will shine. It would also be great if you have the following: Bachelor s degree Certifications on database and data handling, preferred but not a mandatory requirement. Minimum 2 years of experience within eDiscovery Client Services/Project Management and/or litigation/practice support department within a law firm Basic understanding of structured and unstructured data, metadata, storage and retrieval, databases. Exposed to Client management and project management experience working with legal industry professionals. Team player, able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds. Self-propelled, must possess a strong desire to learn new skills and perform tasks with minimal supervision and oversight. Excellent written and verbal communication skills. Ability to interact and explain challenges faced during data handling to team members, through robust dialogue, facilitation, and persuasiveness. Ability to engage across a range of backgrounds and levels of seniority with the ability to translate technical terms into language that non-technical persons can understand. Work flexible hours or rotational shifts to help support the demands of our eDiscovery business. Adhere to strict Data security policies & procedures defined by the Organization and ensure data security at all times. Preferred Skills Relevant experience utilizing eDiscovery technology & platforms such as Relativity, Nuix, Brainspace, Concordance, Ringtail, Service Now (Project management tool) is a plus. Familiarity with computer forensic tools is a good to have, but not required. (i.e., Encase, Forensic Tool Kit, MacQuisition, Cellebrite.). Understand proprietary software related to Data processing, Data Hosting and Time keeping. Develop or possess strong organizational skills and an extreme attention to detail. Proficiency with Windows and related software, such as Microsoft Excel, Power Point Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.
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