Test Engineer Trainee

JD-SM-TTE

• Application Monitoring
• Sanity Check
• Communication Skills
• Escalation Process
• Working Effectively on Timely Alerts
• Task Management

• Application Monitoring:

• It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).

• Sanity Check:

• This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.

• Effective Communication:

• Proactive and prompt communication with clients to resolve their queries quickly and accurately.

• Escalation Process:

• Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.

• Working Effectively timely alert:

• All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.

• Task Management:

• Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

• Defects Handling
• Average Handling Time
• Timely Escalation to the client
• No Client Complaints and Internal defects
• Accuracy and Completeness
• Effective Communication with internal and external stake holders

KPIs

• Performance

• Quick Thinking along with managing multiple tasks
• Highlight and raise alert in the stipulated time
• No internal & external compliant defect
• Monitoring and meeting SLA
• Correctness of Transaction
• Adherence of the process defined.

• Organizational Process Adherence

• Timely Applying leaves
• Maintaining office decorum
• Following code of conduct policy

• Skills Enablement

• Refresher Sessions
• Learning & Development certifications
• Attending Enhancement Session by learning & development team
• Attending Learning & development sessions organized by the team

Key Decision Pointers (capture any decision-making authority, if any):

• Analysis of error captured by automation

Mandated Certifications in the role:

• Certification courses related to domain & process

Linked Career Roles

• Manual test engineer to Automation Engineer
• Performance engineer
• Through learning and certifications, Internal Job Rotations available across the organization.

Background:

• Education:

• Graduates BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent

• Work Experience:

• 0 to 6 Months

• Technical

• Knowledge mobile browser testing (preferred)
• Knowledge of monitoring

• Behavioural/Soft Skills

• Communication skills
• Ability to prioritize tasks.
• Punctuality
• Willingness to work in shifts.
• Willingness to reskill/upskill

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Prepared By : _____ Verified By : __________ Approved By : ____________