Role & responsibilities:- Prepare, validate, and release offer letters in line with internal policies and compensation guidelines. Coordinate with recruiters and hiring managers to ensure salary fitment and approvals. Communicate offers to candidates, clarify compensation structure, benefits, and policies. Track candidate responses and maintain accurate records of offer acceptance and joining status. Ensure timely updates to stakeholders on offer status and closures. Maintain compliance with company policies, data confidentiality, and audit requirements. Support pre-onboarding activities and smooth transition into background verification and onboarding stages. Generate reports/dashboards on offer releases, pending acceptances, and withdrawals. Desirable- Work Location: Noida Experience required: 1-3 yrs as Offer Specialist in BPO role. Should have experience in relasing the offer for bulk hiring Strong understanding of offer management and recruitment operations. Ability to multitask and meet deadlines in a fast-paced environment. Proficiency in Google sheets, and recruitment tools. High level of integrity and ability to maintain confidentiality. Perks and benefits Pick and Drop facilities. Medicare Facility(free online consultation with Doc). Salary: Upto 5 LPA Medical Insurance Life Insurance
Job Overview We are seeking a skilled Technical Support Executive to join our backend operations team. This role involves providing technical support for internet services and coordinating with Tier 1 engineers and field engineers to ensure seamless service delivery and issue resolution. Key Responsibilities Provide backend technical support for internet services and related infrastructure Coordinate with Tier 1 engineers and field engineers to troubleshoot and resolve technical issues Monitor, analyze, and escalate service-related incidents as per defined protocols Maintain accurate documentation of technical issues, solutions, and customer interactions Perform root cause analysis for recurring technical problems Support network connectivity issues, service outages, and performance degradation Assist in ticket management and ensure timely resolution within SLA parameters Collaborate with cross-functional teams to improve service quality and customer experience Participate in knowledge sharing sessions and maintain technical documentation Required Qualifications Diploma, BTech, BCA or equivalent degree in Computer Science, Information Technology, or related field Strong understanding of internet services and networking fundamentals Knowledge of TCP/IP, DNS, DHCP, and other networking protocols Familiarity with ticketing systems and backend support processes Knowledge of circuit wiring, transmission parameters, testing & dispatch systems Preferred Skills Excellent problem-solving and analytical abilities Strong communication skills for effective coordination with technical teams Freshers are eligible to apply for the role Ability to work in rotational shifts Customer-focused mindset with attention to detail Ability to multitask and work under pressure Basic knowledge of troubleshooting tools and remote support applications Perks & Benefits Salary Range- 3.2 LPA - 3.80 LPA Cab facilities (Pick up & Drop) Life Insurance Medical Insurance